Gong
Gong.ioExternal reviews
6,609 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Seriously awesome, and worth every penny!
What do you like best about the product?
the ability for me to acurately and effectively coach my team with skills based focus
What do you dislike about the product?
how some don't take advantage and use it as often
What problems is the product solving and how is that benefiting you?
working remote means you can't always learn from hearing others. it also means as a mentor you can't be really giving effective coaching like you would if you were on the call or in the same location. With Gong we gain that back, which is HUGE!
Building better teams, client relationships and product enhancements.
What do you like best about the product?
Gong stats and ability to provide feedback among the team.
What do you dislike about the product?
There should be a favorite calls section in the library automatically.
What problems is the product solving and how is that benefiting you?
Better understanding clients, rep training and feedback, product enhancement and specific introduction to clients for insight.
Great tool for takings notes with out taking notes.
What do you like best about the product?
Having a tool that allows you to focus on the conversation versus being distracted by taking notes. To replay the conversation and catch those details is priceless.
What do you dislike about the product?
Still learning all of the bells and whistles to Gong. If anything I would suggest is a tutorial video to show you all of the benefits of how to effectively utilize Gong.
What problems is the product solving and how is that benefiting you?
Gong has helped me to capture those missed details in my meetings. To go back and replay the conversation over and over until you understand what was discussed is valuable.
Easy to use
What do you like best about the product?
The system is easy to figure out and navigate.
What do you dislike about the product?
Sometimes there are issues with logging in
What problems is the product solving and how is that benefiting you?
figuring out my talk track and vital information from my peers by listening to their phone calls
So many great use cases!
What do you like best about the product?
Love the call transcription, was super helpful when onboarding in my new role
Love the reminders about deals and insights
Love the reminders about deals and insights
What do you dislike about the product?
sometimes the insights arent always the most accurate, but that's to be expected
What problems is the product solving and how is that benefiting you?
reviewing old calls, learning from other reps calls, improving my own calls, understanding call insights, sharing calls with customers.
Recommendations to others considering the product:
Get Gong - I did not have this resource in my other sales teams and cannot stress how helpful it is
Love being able to shadow without having to shadow.
What do you like best about the product?
I love the fact that I can shadow at my own speed. For example, I can rewind or read the transcript. It's more helpful than being there in person.
What do you dislike about the product?
The search feature can sometimes be wonky as it pertains to sorting calls.
What problems is the product solving and how is that benefiting you?
Learning how to do my job. I've learned much more about delivering a pitch then just talking about it.
Game Changer
What do you like best about the product?
Gong is the best for reviewing and evaluating calls. You can easily see who was on the call, the transcript of what was said and even the % of time each person was speaking. It's helpful on an individual level and sales org level.
What do you dislike about the product?
Like any voice to text system, the transcript doesn't get the words perfectly every time.
What problems is the product solving and how is that benefiting you?
Instead of thinking "Oh I liked how that was said on the call - what was the phrase?", we can simply go to the transcript. I can also easily see whether I was dominating the call or making it more of a conversation.
Easy to use. Helps with collaboration and strategy
What do you like best about the product?
I've used other tools that don't record every call or the process is just a bit janky - Gong is always there, always on, and easy. Simple to share calls, snippets, and enables cross departmental collaboration.
What do you dislike about the product?
I wish the transcript was a little more accurate, but a lot of that comes from the speaker annunciating better. You can still play directly from the area of the transcript you may not understand.
What problems is the product solving and how is that benefiting you?
We are a new company. Easy to share discovery calls with product+engineering to say can have better insight than my personal notes.
Gong is Great
What do you like best about the product?
Gong makes recording, sharing and taking notes incredibly easy.
What do you dislike about the product?
Sometimes the transcripts are off a bit but that is understandable.
What problems is the product solving and how is that benefiting you?
Visibility of calls across our organization has helped tremendously in training.
Game Changer
What do you like best about the product?
Gong is key for my follow-up process and allows me to be present in the call and make sure I'm not going to miss anything we discussed + it's a great way to continue to understand where I can level up and improve.
What do you dislike about the product?
This is nitpicky, but the word-to-text dictation is sometimes off and not as reliable as I'd like... not a huge deal, but would be nice if it was improved. Maybe I just need to speak more clearly? :)
What problems is the product solving and how is that benefiting you?
- Key goals and objectives for my buyers
- Multithreading accounts by using recordings to get more people to the next call
- Coaching and self-improvement
- Multithreading accounts by using recordings to get more people to the next call
- Coaching and self-improvement
showing 2,341 - 2,350