Gong
Gong.ioExternal reviews
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No more note taking - concentrate on the conversation
What do you like best about the product?
Review function allows me to see how balanced the call was - did I talk too much, could I ask more questions etc...
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
What do you dislike about the product?
Not getting a heads up at the start of the call if the participants declined to be recorded - this can mean I assume I don't need to take notes; I know check, but would be great to be prompted on screen.
What problems is the product solving and how is that benefiting you?
Concentrate on prospects, think of questions, take notes later & review what was said.
Recommendations to others considering the product:
A seamless support tool which makes reviewing important calls very easy, and allows excellent prep for follow up meetings.
Helpful insight to my teams calls!
What do you like best about the product?
I love that I can go back and review my calls without having to take notes during one. It helps me stay present without being worried I will have missed something. Much easier to write up recaps as well. When working on something new, I can also search my teams calls to see if they have handled a similar objection in the past. It's super user-friendly, organized, and I love the tagging. Just yesterday, I tagged management to review a portion of a call I had questions around. Instead of typing up a lengthy email to my boss to explain the issue, he was able to review it and get it straight from the client on his own time without having to be on calls.
What do you dislike about the product?
There really is not much I dislike. It is easy to use and has proven to be VERY helpful in my role.
What problems is the product solving and how is that benefiting you?
Having insight into my own analytics, being able to re-watch training videos without storing them in my cluttered inbox, training by watching others videos, keeping all vids in one place.
Recommendations to others considering the product:
It will change the way you host meetings. In a digital world we live in even more during this pandemic, it makes your life a lot easier. It helps stay attentive during calls without the mad rush to take notes, and can help you go back and re-do trainings and leave questions for team members through tagging. I pushed against it at first because I was weirded out by the recording of all my calls, but now I love it!
The Market Leader in Intelligence Platform
What do you like best about the product?
- Outstanding analytics, granular level data for each call
- Recording feature is top-notch
- Seamless Integration with Zoom
- Recording feature is top-notch
- Seamless Integration with Zoom
What do you dislike about the product?
Everything is perfect. It is an extremely useful tool
What problems is the product solving and how is that benefiting you?
- Listen to SDR calls
- Offer Feedback
- Run team sessions and collectively offer feedback for calls
- Helps SDRs themselves to listen and course correct
- Use Scorecard, Feedback feature to rate SDR calls
- Offer Feedback
- Run team sessions and collectively offer feedback for calls
- Helps SDRs themselves to listen and course correct
- Use Scorecard, Feedback feature to rate SDR calls
Learn through listening
What do you like best about the product?
That you can see what they're talking about on the screen while you're talking.
What do you dislike about the product?
Sometimes the sound can be poor from the person on the other end
What problems is the product solving and how is that benefiting you?
Reviewing my Demo's & fine-tuning my discovery questions
Recommendations to others considering the product:
Get trained in on it and make time to use it
Best software EVER!
What do you like best about the product?
This is literally the best product I have ever used. At least once a week I catch myself saying, "I wishI could watch this show Gong style in 1.5x speed." I love that call reviews are made so much more effective by being able to watch them in 1.5x speed, 2x speed and 2.5x speed. I can easily review an hour long call in 30 minutes. The software allows you to tag individuals in your organization and timestamp specific points of calls.
I wish I had this when I was a sales rep and sales manager. As a CSM this was helpful and allowed me to focus on the conversation without getting distracted or losing momentum due to taking notes. Afterwards, if I ever forgot any part of the call I was able to review it without any issue.
As a manager now, this tool gives me so much visibility into my teams performance and their conversations. If there are escalations, it's super easy to see if there was a missed expectation somewhere along the process.
Gong also makes it SUPER easy to search conversations and emails by keywords. It also gives you and your team insights into patience levels, talk ratios and interactivity.
Literally, I cannot say enough great things about Gong!
I wish I had this when I was a sales rep and sales manager. As a CSM this was helpful and allowed me to focus on the conversation without getting distracted or losing momentum due to taking notes. Afterwards, if I ever forgot any part of the call I was able to review it without any issue.
As a manager now, this tool gives me so much visibility into my teams performance and their conversations. If there are escalations, it's super easy to see if there was a missed expectation somewhere along the process.
Gong also makes it SUPER easy to search conversations and emails by keywords. It also gives you and your team insights into patience levels, talk ratios and interactivity.
Literally, I cannot say enough great things about Gong!
What do you dislike about the product?
Nothing- I would be lost without Gong. Everything about this platform is pure magic.
What problems is the product solving and how is that benefiting you?
Preventing escalations and finding easy solutions.
Improved efficiency of call reviews.
Full transparency into every conversation.
Improved efficiency of call reviews.
Full transparency into every conversation.
Recommendations to others considering the product:
Just do it! This is the best software you can purchase for your revenue team, whether you are in Sales or CX.
Amazing tool, our whole team love it!
What do you like best about the product?
Ability to easily have reps ask for feedback on calls, search for calls, leave comments on calls, share snippets
What do you dislike about the product?
Nothing in particular, some features are more valuable for closing roles vs S/BDR roles.
What problems is the product solving and how is that benefiting you?
Call coaching and feedback, trends on individual reps' calls. Quick to leave feedback and review calls.
Recommendations to others considering the product:
Leverage the data Gong collects from multiple calls, encourage your team to select the calls they want feedback on
Great tool for training of new team members!
What do you like best about the product?
The ability to analyze calls/demos by seeing things like filler words, discovery questions, and stats are extremely helpful. I've been able to go back and review calls in order to get up to speed on new accounts without the back and forth with an old account owner. This is also very helpful when looking back on what people could have done better.
What do you dislike about the product?
The interface seems a bit unorganized but also it's organized....kind of a messy organization. I'm still getting used to how to navigate everything.
What problems is the product solving and how is that benefiting you?
For new hire training, there is a far richer database of resources at our fingertips to accelerate learning and not be at the whims of each day's calls.
Very reliable platform
What do you like best about the product?
I like that you can share, review and become better at what you do every day but being able to re-listen to the calls.
What do you dislike about the product?
I do not dislike anything. It is all around a great resource
What problems is the product solving and how is that benefiting you?
I do not think there has been any problems. The benefits are that it is always reliable and uploads the new calls very efficiently.
Gong is AWESOME
What do you like best about the product?
Amazing that i can listen to all my managers, fellow bdrs and AEs calls, it is the best learning tool for bdrs to improve their cold call skills
What do you dislike about the product?
nothing really tbh, I haven't come across any real flaws as yet
What problems is the product solving and how is that benefiting you?
being able to become better at my cold calls and also able to understand what works and what doesnt. its also a great source for me to go back and listen to what a prospect said before our next meeting
Gong helps you stay on top of everything
What do you like best about the product?
Being able to record the meetings you or your colleagues can't attend is really helpful. Also, keeping them for the record is great.
What do you dislike about the product?
it would be great if Gong had Slack integration.
What problems is the product solving and how is that benefiting you?
Gong, not only tracks who speaks when but also tracks the screen shares, topics and people can add comments. Thanks to that, I am able to watch a meeting I missed or share my meeting with my team for transparency, ask for advice or help them learn something new.
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