Gong
Gong.ioExternal reviews
6,571 reviews
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So many ways to leverage Gong
What do you like best about the product?
My account team is very responsive and knowledgeable. Makes all the difference when on boarding a new piece of technology. The technology and ways in which you can dive into your sales data is the best in the industry.
What do you dislike about the product?
This point there is nothing I dislike about the technology, my only challenge is to leverage all of what God can do
What problems is the product solving and how is that benefiting you?
Coaching my sales team on how to move deals, understanding the quality of the deals. What needs to be done next to the deal to the next stage. The forecasting module is very helpful in managing the business and informing the executive team.
It helps me analyze sales calls and customer interactions to gain insights and improve performance
What do you like best about the product?
Using Gong has been incredibly beneficial in streamlining sales processes and improving team performance. The most helpful aspect of Gong is its ability to provide deep insights into sales conversations, offering detailed analytics on key metrics like talk time, sentiment, and specific keywords. It helps me identify what’s working and what’s not, allowing teams to fine-tune their approach based on real data, not just intuition.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
The biggest upside of Gong is its ability to turn every sales call into actionable intelligence. You can easily track performance, coach reps effectively, and even identify trends in customer objections or interests.
What do you dislike about the product?
While Gong offers a lot of valuable insights, there are a few drawbacks worth mentioning. First, the platform can be a bit overwhelming for new users due to its rich set of features and data points. It requires some time to fully understand and utilize all the capabilities effectively, which may be frustrating for teams that are looking for a quicker learning curve. Additionally, Gong's pricing can be on the higher side, especially for smaller teams or businesses with limited budgets.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of inefficient sales conversations by automatically transcribing and analyzing calls to provide actionable insights. It helps identify key moments in conversations, such as objections, customer concerns, and buying signals, which can often be missed in manual reviews. This has benefited me by saving time, improving coaching for sales teams, and making it easier to spot patterns that lead to successful deals. Overall, Gong’s ability to turn data into insights has significantly boosted our team's performance and decision-making.
The Backbone of Our Sales Org: Gong Powers Strategy, Forecasting & Automation
What do you like best about the product?
The best part about Gong is how central it has become to everything we do in sales. It’s not just a tool for call recording; it’s the backbone of our sales strategy and processes. The ease of use and how it integrates so seamlessly with our tech stack, like Salesforce, makes it incredibly valuable. We’ve even built out cool workflows with Zapier to automatically create call transcripts, generate summaries via ChatGPT, and sync everything back to Salesforce. It's saved us so much time and created consistency across our follow-ups and meeting notes.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
Another standout is the depth of features, especially the forecasting capabilities. Knowing I can track accuracy over time and see where specific reps tend to overestimate or underestimate has been a game-changer. Even though we’re still working on adoption, the potential to use Gong for pipeline insights, deal accuracy, and forecasting as we scale is unbeatable. The support from the Gong team has also been excellent, from helping us create tailored solutions to responding to our needs quickly.
What do you dislike about the product?
The main challenge we’ve faced with Gong is around billing and license management. Adding seats one at a time has created multiple invoices, which complicates things for our finance team. It would be great to have a more consolidated or flexible approach for budgeting as we scale and onboard more team members.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
Additionally, while the features are incredibly powerful, adoption has been slower than I’d hoped. Some team members aren’t fully utilizing Gong yet, so there’s untapped potential we’re working to address. That said, these are growing pains, and Gong’s team has been supportive in helping us find solutions.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve visibility into our sales processes, ensuring accurate forecasting, and streamlining follow-ups with automated call transcripts and summaries. It centralizes our sales data, making it easier to track performance and identify opportunities to coach the team. As we scale and integrate acquired companies, Gong provides the structure and insights needed to align sales strategies across teams, ultimately driving better decision-making and productivity for our company’s growth.
Big fan of Gong
What do you like best about the product?
What I like best about Gong is how much it simplifies my day-to-day work by keeping everything in one place. The insights we get from call recordings and email analysis have been a massive help in ensuring we're on top of all our follow-ups and building the right workflows. The AI capabilities, like suggesting follow-up tasks and even drafting emails based on conversations, help us avoid dropped balls, especially after busy days with back-to-back meetings. The ability to see all past communications, whether emails or calls, and analyze them for context is super valuable, both for inbound and outbound workflows.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
The implementation process has also been very smooth. Their customer support team has been helpful, and the platform's integration with our CRM and other tools like Slack makes adoption easy across the board. The regular updates and features they roll out based on customer feedback show they’re listening to what users need. Overall, Gong has helped us focus more on strategic work and less on administrative tasks.
What do you dislike about the product?
One challenge with Gong is the learning curve for leveraging advanced features, like creating custom workflows or permissions. It’s not overly complicated, but it takes some time to figure out how to best tailor it to our specific needs. For example, getting the permissions exactly right to align with all teams took me some trial and error.
What problems is the product solving and how is that benefiting you?
Gong is helping us improve pipeline management, streamline follow-ups, and ensure no opportunities slip through the cracks. The AI-generated to-dos and insights keep our teams on top of important tasks, like sending follow-ups after calls or revisiting stalled opportunities. It has also been key in unifying our teams by consolidating tools and providing better visibility into customer interactions. Overall, it’s making communication more efficient and driving accountability, which ultimately boosts our team's effectiveness and results.
Overall great experience
What do you like best about the product?
very easy to navigate and find key points during calls
What do you dislike about the product?
the only thing would be that the AI summary isn't very accurate but I usually get the gist of everything
What problems is the product solving and how is that benefiting you?
Helps me review my key talking points during prospect calls which helps me 1) improve 2) be able to send accurate follow ups
Never miss a detail again
What do you like best about the product?
Gong not only records your call so you can listen back and review them later. It also transcribes the call so you can search key words and be taken directly where you want to go in the call. You can start outreach workflows with Gong Engage to help keep on top on prospects and it all integrates with our email, phones, and CRM. It is very easy to use and set up and the support with Gong has been excellent. We use it everyday to aid in our sales cycles.
What do you dislike about the product?
Sometimes companies are mixed up in the system and a company you did not search for will pop up.
What problems is the product solving and how is that benefiting you?
With so many calls a day it can be easy to mix up who said what and get all the details correct. That is no longer an issue with Gong.
Transforming sales conversations into strategic Insights
What do you like best about the product?
What I like best about Gong is its ability to capture and analyze customer conversations with incredible detail. The AI-driven insights help us understand what's working in our sales calls, identify coaching opportunities and spot deal risks early. It's also great for aligning teams - everyone from sales to product can listen to real customer feedback and make data informed decisions. The visibility it provides into pipeline health and rep performance has been a game changer for our sales strategy. Gong also promotes alignment across teams- marketing, product and leadership can all hear the voice of the customer directly which helps drive smarter decisions. Overall, it's a powerful tool improving sales performance, team collaboration and strategic planning.
What do you dislike about the product?
While Gong is very powerful, there are a few areas that could be improved. The platform can feel a bit overwhelming at first due to sheer volume of data and features, it takes time to fully understand and configure everything. Occasionally, the AI-generated insights or call transcriptions may miss context or misinterpret accents, which can affect accuracy. Additionally, the pricing can be a barrier for smaller teams and sometimes the mobile experience isn't as robust as the desktop version.
What problems is the product solving and how is that benefiting you?
Gong solves several ley challenges in sales and customer engagement. it eliminates the guesswork from sales conversations by automatically recording, transcribing and analyzing calls. this helps me identify what's working where deals are at sick and how reps can improve. it also solves the problem id limited visibility - mangers no longer have to rely on secondhand updates, they can hear the voice of the customer directly. the insights gong provides helps me coach more effectively, forecast more accurately and align better across teams. As a result, I have seen improvements in win rates, onboarding speed and overall sales productivity.
Tremendous asset to GTM
What do you like best about the product?
Call transcripts, and the ability to get an email draft for follow-ups.
Gong has allowed me to better focus on calls since I know the notetaking will be performed automatically, and I can review the transcript as needed. The ability to share meeting recordings/snippets with Product or other value-added teams also provides tremendous value.
Gong has allowed me to better focus on calls since I know the notetaking will be performed automatically, and I can review the transcript as needed. The ability to share meeting recordings/snippets with Product or other value-added teams also provides tremendous value.
What do you dislike about the product?
Delay for AI summary (minor issue).
If I upload a call recording manually, the process to tag to an existing account is somewhat cumbersome (minor issue).
If I upload a call recording manually, the process to tag to an existing account is somewhat cumbersome (minor issue).
What problems is the product solving and how is that benefiting you?
Note taking and efficiency of follow-ups.
Useful!
What do you like best about the product?
Our team records all of our calls in Gong so we can listen back and use it to help get better.
What do you dislike about the product?
There is nothing that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
We are able to train our employees using Gong calls.
Great for note taking
What do you like best about the product?
With the new AI assistant the whole conversation is clearly structured in notes after for you to review and take action on the next steps mentioned on the call
What do you dislike about the product?
That the assistant is visible and might feel intrusive for some customers
What problems is the product solving and how is that benefiting you?
Creates clear notes that I can revisit days after or to prepare for a meeting to know where we left off.
The AI assistant creates clear next steps, with owners, to take action on the commitments from all parties.
The AI assistant creates clear next steps, with owners, to take action on the commitments from all parties.
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