Gong
Gong.ioExternal reviews
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Gong makes selling easier
What do you like best about the product?
The best thing about Gong is the way multiple styles of learning can use it. You can listen to recording (multiple speeds), or look at transcript, search, set up auto searches, and it even reminds you about follow ups you may want to do with prospects
What do you dislike about the product?
Honestly? That I am not using all the features. Which is on me, not Gong.
What problems is the product solving and how is that benefiting you?
Gong lets me be totally focused on the client as I know I can miss something in note taking and capture it later via Gong.
Best way to share recordings as a CSM
What do you like best about the product?
The insights for every call is really helpful as a csm. It shows me were I talked too much and thats how I am improving
What do you dislike about the product?
Honestly theres nothing i dislike. One of my favourite products
What problems is the product solving and how is that benefiting you?
Sharing recordings and getting insights of every call
GONG IS SICK!!!!!
What do you like best about the product?
I love how it organizes my sales activities
What do you dislike about the product?
I didn't like the email reminder feature when it changed last week - but it seems enough people reported an issue and its back to how it was before
What problems is the product solving and how is that benefiting you?
I am not forced to remember every little detail on a call. Can easily review
very helpful for onboarding and ongoing success
What do you like best about the product?
transcripts, ability to search within for specific keywords
What do you dislike about the product?
nothing I love gong. hate seeing my own face in my own calls though
What problems is the product solving and how is that benefiting you?
note taking for own opportunities, learning from top performers more generally
Best coaching and visibility tool on the market but.... expensive.
What do you like best about the product?
These are the main benefits of using Gong so far, 1) quick to set up 2) very user-friendly 3) provides visibility to our remote team 4) interactive 5) customizable to suit our needs.
The Gong team did a fantastic job running a pilot and onboarding process.
The Gong team did a fantastic job running a pilot and onboarding process.
What do you dislike about the product?
It is our 2nd most expensive platform behind Salesforce. The sales team was not very flexible in finding a price point that would work for our business. We had to stretch our budget to make it work.
What problems is the product solving and how is that benefiting you?
Visibility to our remote sales and customer success team. Helping us coach and improve our processes in the remote work world. It has already helped us understand where we have opportunities to improve.
Account Executive
What do you like best about the product?
Being able to track and improve on past and future work performance. gives in-depth feedback and reports on calls.
What do you dislike about the product?
The time it takes for calls to upload after the call being finished
What problems is the product solving and how is that benefiting you?
Being a new employee it makes it easy to see what can worked on to benefit my talk track
Amazing! SUper user friendly
What do you like best about the product?
Its very easy to use, anyone can just go
What do you dislike about the product?
Not really, I like everything, maybe a bit more interactive
What problems is the product solving and how is that benefiting you?
Training videos are super easy to find, see and download to be able to repeat them as many times as we need
Fantastic tool for self betterment and coaching
What do you like best about the product?
The analytics are fantastic. Being able to coach on speaking percentages is a huge plus. Tagging team members at specific parts of a call help immensely in-call coaching as a group vs. individual.
What do you dislike about the product?
More-so when first using, having a "bad" call marked up can be intimidating. But after you get used to it, it turns into more positive obviously. It just takes getting used to having your own voice critiqued and replayed.
What problems is the product solving and how is that benefiting you?
It's allowing me to be coached. So many times in a call, you can miss certain trigger words that can push a deal forward due to so many factors like taking notes or keying in on something said before. Hearing again is a huge help to continue to grow your acumen.
Good- but needs to be better for transcript
What do you like best about the product?
being able to review meetings for further development. great for going back over meetings in case there was something i didn't jot down. better UX than chorus
What do you dislike about the product?
only works when the other person is speaking clear English. I have noticed that if a person is speaking english and it's not their first language, gong is bad at capturing exactly what they say. i can't use the transcript. annoying that i have to hasve assistant in the call to record even if i'm using gong
What problems is the product solving and how is that benefiting you?
gdpr recording
Gong enables me to find the holes in my game and do better.
What do you like best about the product?
Transcription capabilities are very accurate and usually work well.
What do you dislike about the product?
Wrong transcriptions sometimes, but will get better as product matures.
What problems is the product solving and how is that benefiting you?
Gong is helping business users to collaborate and learn more from meetings/ calls
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