Gong
Gong.ioExternal reviews
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Fantastic tool for salespeople!
What do you like best about the product?
Being able to search through the transcripts and pluck out key points for follow up emails is absolutely fantastic! So useful on busy days when you have calls back to back
What do you dislike about the product?
There are so many amazing things you can do with the tool, but if you don't know the little nuances it can be overwhelming and you can be missing out on some of the key functions that make the tool so great. It's definitely important to get trained or you won't really be utilizing the system to the best of your ability.
What problems is the product solving and how is that benefiting you?
Improvement on sales calls, follow ups and training
Incredibly easy to share snippets about product feedback with my team
What do you like best about the product?
Sharing snippets with team & being able to reference the calls of myself and my teammates. Search is very helpful.
What do you dislike about the product?
I think they could make some of the snippet editing more speedy with UX improvements.
What problems is the product solving and how is that benefiting you?
I know that my calls are recorded and I don't need to spend any time worrying about those logistics. I also know their analysis layer is helping lay the ground work for deeper understanding of my calls
Helps the entire org. to self learn and keep improvising towards culture of customer centricity.
What do you like best about the product?
interaction stats, points of interest, insights to do better next time, collaboration with peers and upstream. helping each other to speak and circulate about the success stories that they had in every interaction.
What do you dislike about the product?
Nothing at this point, since the usage is still at its initial stage I'm yet to arrive at a dislike or recommendations for the Gong tool. Any thing that is trivial i bought to the VPM's notice
What problems is the product solving and how is that benefiting you?
Culture of building Trusted Advisor for my clients/customers, the productivity has increased by cutting non-value-added tasks, making my team get inline with expectations from clients/customers
Easy to review important calls
What do you like best about the product?
Jump to most important parts of a call; the transcript is extremely useful to glance through.
What do you dislike about the product?
Still learning more about the features. N/A
What problems is the product solving and how is that benefiting you?
Watching demos; it's easy to jump to the content I need and saves me time.
Great insights!
What do you like best about the product?
I like the breakdown of talk times, I like that it can find action items and that it can point out areas that need to be improved.
What do you dislike about the product?
I wish that it was more robust in the advice, but I think that will come in time as the technology develops.
What problems is the product solving and how is that benefiting you?
Improving sales
Gong is my best tool to coach my AEs to success
What do you like best about the product?
I like the deal board to look at my overall pipeline and find areas to dig further, I use score cards to review calls which is super useful.
What do you dislike about the product?
I dislike the fact that on gong we're unable to tag which specific contact is on a deal so on the activity tab on the deal we see activities to all contacts within the company which makes it really confusing to get quick updated on deals.
What problems is the product solving and how is that benefiting you?
Gong is helping me give real-time coaching on my AEs calls with useful insight that makes us better at forecasting deals
Gong is a great way to analyse your sales pitch
What do you like best about the product?
It is a great tool to use in sales industry. self-analyzing tool to make your pitch the best and make necessary improvement on daily basis. It also allows to save your calls for quality check and reviews.
What do you dislike about the product?
It takes a little time upload the calls but the wait is worth it
What problems is the product solving and how is that benefiting you?
It lets me correct my mistakes with each call and lets me improve in all areas of performance. Makes my work more productive and efficient.
Ideal revenue intelligence platform
What do you like best about the product?
Analyze sales conversations, it helps you view conversations/discussions and draw notes from them!
What do you dislike about the product?
maybe make it more accessible, like an app, youtube feature sort of
What problems is the product solving and how is that benefiting you?
see how the discussions went- good and bad in it
Good software for reviewing your calls to get feedback especially when working remote
What do you like best about the product?
Getting call feedback and coaching when working remote. Listening back to old calls to see which areas I could improve.
What do you dislike about the product?
Really do not have many complaints with the system. It works as intended and I get to have feedback even from remote areas.
What problems is the product solving and how is that benefiting you?
Being able to continue coaching and feedback in a remote environment.
Great recording tech and transcripts are on point!
What do you like best about the product?
HIghlighting when someone is talking and % for each speaker
What do you dislike about the product?
Search capability is a little clunky and difficult to find a particular discovery call without knowing the Account name for example
What problems is the product solving and how is that benefiting you?
ENgaging with customers with more attention because I know I can come back to the recording to take notes and debrief
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