Gong
Gong.ioExternal reviews
6,571 reviews
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Gong Makes Note Taking and Call Tracking Easy
What do you like best about the product?
I can rely on it for my notes and follow up tasks from my meetings.
What do you dislike about the product?
I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
Helps me speed up my note taking and call tracking.
Best software for sales team
What do you like best about the product?
Summary and next steps capture accuracy is so good that you don't need to make notes during the call, additionally refering to the call recording later is easy
What do you dislike about the product?
none that I can think of, keep up the good work
What problems is the product solving and how is that benefiting you?
- no need to write notes during the call
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
- accurately captures summary and next steps
- integrates well with SFDC to ensure holistic view on a deal
Gong is the best sales platform for TU
What do you like best about the product?
The AI is purposeful and impactful. The ease of navigation of the UI, and to train users how to be most efficient within the platform.
What do you dislike about the product?
I think the support ticket system could use some work.
What problems is the product solving and how is that benefiting you?
We are creating transparency across the board with conversations that take place across our LOBs
Driving clarity, collaboration, and impact with Gong
What do you like best about the product?
Gong has been a critical driver of business impact by helping us turn customer interactions into actionable insights. When deal signals get unclear, tools like “Ask Anything” and AI-powered trackers bring much needed clarity in helping our teams spot risks earlier, track critical topics like pricing or tariffs, and adapt quickly to market shifts. The AI Briefer has been especially impactful in improving deal execution, enabling faster and more informed decision-making across the pipeline.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
The value extends well beyond sales. Marketing gains real time voice of customer insights, Customer Success uses it to identify churn signals, and even our M&A team leverages it to assess the market. This broad adoption has improved cross-functional alignment and strengthened our go-to-market execution.
Equally important is the partnership with Gong’s team. Their proactive support and openness to feedback have accelerated our ability to scale usage and unlock more value. It’s a true collaboration and one that’s helped us drive measurable outcomes across the business.
What do you dislike about the product?
One area where Gong could improve is in handling non-customer interactions, such as those with third party partners or internal stakeholders. These interactions can unintentionally cloud our data, particularly when contacts are associated with multiple accounts. While we’ve implemented domain blocks as a workaround, it still requires ongoing manual management, which isn't always efficient within the current system.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
Another area for improvement is the accessibility of certain admin features, like managing domain blocks or call downloads. For example, the interface for managing email exclusions isn’t always user-friendly, which can slow things down. Small enhancements here would go a long way.
What problems is the product solving and how is that benefiting you?
Gong helps us tackle challenges like understanding customer churn risks, identifying market trends, and gaining better visibility into deal activity. It bridges communication gaps by capturing and analyzing conversations, which has been critical for sales, customer success, and RevOps. For example, using trackers to monitor economic concerns has helped us proactively address potential risks. By providing actionable insights and enhancing collaboration, Gong has improved our decision-making and made our workflows more efficient across the board.
Great tool, transformational for our CS team
What do you like best about the product?
Gong has allowed my Customer Success leadership team to give our team members accurate and timely coaching on their interactions with customers. Previously we were flying close to blind in terms of how skilled our team was during customer phone calls and meetings. Now we have badly needed KPI's like average customer email response time, phone skills, and we can collaborate more easily internally. Our team's performance has improved and the overall customer experience is better since implementing Gong.
What do you dislike about the product?
It is still very much a Sales oriented tool, but I understand that more features are coming specifically for Customer Success teams.
What problems is the product solving and how is that benefiting you?
Helping our people get better outcomes through their interactions with customers.
Amazing sales & customer success partners at Gong. Easy to work with.
What do you like best about the product?
What I like best about Gong is how easy it makes keeping track of everything across my team without needing to ask for updates all the time. I can quickly look up account timelines, listen to specific call snippets, and review highlights without having to dig through endless notes or emails. It’s become a big part of how I stay on top of deals and ensure the team is aligned. The ease of integration with Salesforce and the simple, user-friendly design make it really accessible, even for people who aren’t super technical.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
Another thing that stands out is Gong’s tracking and AI capabilities. Setting up trackers for competitors or messaging has been helpful when analyzing performance and identifying coaching opportunities. The data-driven insights, like the win/loss dashboards, make it easier to pinpoint where we need to improve without having to comb through every single deal or call. Plus, the customer support has been solid—whenever we need help, they’ve jumped in to assist. It’s just a tool that simplifies managing a lot of moving parts.
What do you dislike about the product?
One area that requires a bit of effort is the initial setup of custom trackers and AI tuning. While the configuration process can feel a bit manual at first, the results are well worth the time investment once the system is dialed in.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
Additionally, not all clients are comfortable with recorded calls—particularly in sectors like government or regulated commercial industries. Gong offers thoughtful options like manual recorders, which help mitigate this, but it’s still something we have to manage case by case. That said, these are relatively small challenges in the bigger picture, and they don’t diminish the overall value the platform brings.
What problems is the product solving and how is that benefiting you?
Gong has fundamentally improved how we manage deals, monitor customer engagement, and coach our team. It provides full visibility into the lifecycle of each deal, ensuring we’re aligned on next steps and priorities without adding administrative overhead. We can easily identify which messages resonate with customers, spot red flags early, and use those insights to refine our outreach.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
It also simplifies how we report to leadership—surfacing high-impact insights and call highlights in just a few clicks. This has saved us countless hours and allowed us to focus more on strategy and execution. By reducing ambiguity and providing clear, actionable intelligence, Gong helps us operate more effectively at every level of the sales process.
Save Time with Gong – Focus on What Matters: Building Relationships
What do you like best about the product?
What I like best about Gong is how effortlessly it captures and organizes customer conversations. It removes the need for manual note-taking, so I can fully focus on the conversation and relationship. The ability to search, analyze, and share call insights across teams has been a game-changer for alignment and coaching. It also helps surface trends and risks early, which is invaluable for managing accounts proactively.
What do you dislike about the product?
So far I must say, Gong has not disappointed in any way.
What problems is the product solving and how is that benefiting you?
Gong saves me hours every week by capturing and organizing all customer conversations.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
I can focus on the relationship instead of note-taking, and quickly spot risks or opportunities through conversation insights. It keeps Sales, CS, and Product aligned. The alerts can be a bit much at times, but overall, it’s a game-changer for proactive customer management.
Senior Sales Representatives
What do you like best about the product?
How accurate and fast the transcripts are generated. Along with the fact that it gives you the transcript, an outline and a recap of all the important parts of a call.
What do you dislike about the product?
There aren’t really any that I can think of.
What problems is the product solving and how is that benefiting you?
It has given me the ability to go look back and see what I could have done better.
Can't imagine my world without Gong in it
What do you like best about the product?
If you think about your tech as a teammate, Gong is the one to have on your team. It's become everything to us in sales. It helps streamline the day to day, removes manual obstacles, enables you to manage pipelines effectively, gives you the right insight to upskill your reps, removes forecasting doubts, helps our company make strategic decisions about products and processes, and - most importantly - helps us ensure we have a world class buyer's journey and client experience. They also continue to evolve their platform, yet it maintains easy to use.
What do you dislike about the product?
Sometimes it feels like you are sitting on a goldmine of intel but you can't open the vault all the way. Meaning, right now, you can't ask anything about the platform (and all of the conversations) as a whole, or ask anything about a particular rep. They do have the "Top Themes" AI Agent coming soon though - very excited for that! The other pain point I would love to see solved is the ability to further structure the permission profiles. There are some things that we want our leaders to be able to do (such as trackers and scorecards), but that also gives them access to change certain business settings which is not ideal.
What problems is the product solving and how is that benefiting you?
Gong helps to solve common sales problems such as maintaining deal momentum and managing their day to day non-selling activities. This is of great benefit because it allows our sales professionals to focus more time on the relationship vs manual activities. It has also helped to solve our upskilling challenges, as it allows us to quickly identify gaps and streamline coaching efforts. This is of great benefit as it ensure we are providing a world class buyer's journey and client experience.
Game Changing for Sales Teams
What do you like best about the product?
One of the things I like best about Gong is how it helps our team stay focused and productive. Features like the account AI briefs and deal boards make it easier to stay organized and understand where our deals stand without manually tracking every detail. I’ve found the AI-generated insights to be helpful for identifying opportunities and providing leadership an executive overview of the relationship. It’s easy to pull up relevant information, saving a lot of time.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
I also appreciate Gong's ease of use. Pulling data from calls, emails, and Salesforce gives us a full picture of the client and their interactions with our company. The support from Gong has been solid too – they've been proactive in keeping us informed about new features and are open to feedback.
What do you dislike about the product?
One challenge we’ve faced with Gong is navigating compliance concerns, particularly around features like downloading deal boards or recording calls. While the tool itself is incredibly useful, ensuring it aligns with all our legal and compliance requirements has taken some extra effort. It would be great if there were more flexible permission settings to customize access and address these concerns more easily.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
I also wish the AI was a little broader than just client by client - it would be helpful to generate insights across clients on specific product lines, highlighting what has resonated and where the pain points are.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of deals by identifying risks, gaps, and opportunities in real-time, so we can address them proactively. By integrating with Salesforce and capturing call and email data, Gong saves us time and ensures critical details aren’t missed. Overall, it’s improving efficiency and providing visibility across the company to key insights from our clients.
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