Gong
Gong.ioExternal reviews
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Gong is an amazing resource!
What do you like best about the product?
Searchable transcripts, tagging, easy-to-share calls
What do you dislike about the product?
the searchability for calls (having to choose searching by call title, etc.) is a little cumbersome
What problems is the product solving and how is that benefiting you?
Being able to catch up on any missed calls and revisit customer conversations to take better notes
Amazing tool to self-audit calls and improve prospecting and sales game.
What do you like best about the product?
Video and audio file repository. Good for sales analytics.
What do you dislike about the product?
Not too mobile friendly. Would definitely like a more robust UX.
What problems is the product solving and how is that benefiting you?
To refer audios and videos from calls and demos. Helps to easily self-audit and leverage transcripts to pace through the call/meet.
One Stop Shop for Sales Executive's Who Use Data to measure KPI's
What do you like best about the product?
I love that you can watch recorded meetings from co-workers so I'm constantly learning how to use our internal platform more efficiently. I also love that is syncs with salesforce so I get real time insights into my pipeline and each stage my clients are at.
What do you dislike about the product?
There isnt many to be honest. Sometimes the status changes made in salesforce take a while to update in gong pipeline, but for most part its instant
What problems is the product solving and how is that benefiting you?
Its a great platform and it has been helping with follow-up meeting reminders or action plans around client satisfaction
Gong is one tool I didn't know I needed!
What do you like best about the product?
Gong makes it super easy to review my calls, prepare for new calls, and see at a high level how I am doing splitting up the conversation. Their ability to search all calls and accounts make it great for understanding the calls
What do you dislike about the product?
There is not much to dislike. My biggest dislike is that I have to login everytime I go to the page. I'm sure this is for security purposes so It's not too big of a deal.
What problems is the product solving and how is that benefiting you?
Gong helps me understand my accounts and what progress we have made during all of our communication. They help me review prospects and understand them quicker!
This has been a very positive experience since I first began using the platform.
What do you like best about the product?
The fact they have keywords highlighted
What do you dislike about the product?
looking at my face on camera without the help of a major movie studio's make-up and hair team to make me look the way I want.
What problems is the product solving and how is that benefiting you?
It is a huge plus in regards to NOT having to take as many notes as I used to take before Gong. I can focus 100% on the conversation and not the note taking.
Incredibly intuitive and aware in capturing all critical details during calls!
What do you like best about the product?
Points of interest with all the trackers provides exceptional insight on what was covered.
What do you dislike about the product?
Sometimes doesn't take into account people talking at the same time being factored into stats - for the talk ratio numbers.
What problems is the product solving and how is that benefiting you?
Better understanding business outcomes that were discussed and talked about - and how to properly align responses and position follow up to optimize system usage from their end, plus use case intel on ours.
BEST TOOL FOR ONBOARDING
What do you like best about the product?
Being able to see sales calls as a new employee to a company.
What do you dislike about the product?
Not sure exactly all that it offers. A tutorial may be beneficial
What problems is the product solving and how is that benefiting you?
Not knowing the exact process to what the steps of a conversation look like in a new industry
Amazing for listening to calls
What do you like best about the product?
The interface is very clean and it's very easy to use
What do you dislike about the product?
The filter section could be a little bit more clear
What problems is the product solving and how is that benefiting you?
It lets everyone in the team listen to previous calls
Good Tool for Coaching Sales Team
What do you like best about the product?
Gong is very Easy to Use. Transcribes the call so that you can read the transcription even if you don't have time to listen to the whole call. Shows action Items after the call
What do you dislike about the product?
You should work on your transcription; some of the words Gong identifies are wrong. The tool is expensive.
What problems is the product solving and how is that benefiting you?
Sales enablement & Coaching. Its gives better insight to a call.
Gong is a must-have tool for sales reps
What do you like best about the product?
Gong is a tool I use every single day. It gives me full visibility of the deals I am working on, the conversations I've had, and the areas of opportunity I need to focus on in my pipeline. The level of detail in information Gong provides is insane. It analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, I love how easy it was to implement into my sales process.
What do you dislike about the product?
My biggest setback with Gong is the time it takes to analyze a call and provide information post-call. Although 10-20 minutes doesn't seem like a lot of time on the outside, in sales, every minute wasted is money lost. Secondly, in the two years I have been using Gong, I've only ever seen one live webinar provided to my team to better understand and leverage the tool for better success. A lot of the best practices that I have learned when using Gong was either from a colleague or Gong's blog. Lastly, I am not sure how Gong translates multilingual calls because I've experienced a disconnect in the translation, especially when I am holding calls where the meeting attendees are speaking different languages.
What problems is the product solving and how is that benefiting you?
Gong analyzes my calls, highlights key talking points, and allows me to have an elevated level of intelligence before, during and after a client meeting. Furthermore, the convenience of having a call transcript logged shortly after a call is extremely valuable, so that nothing important to my clients falls through the cracks.
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