Gong
Gong.ioExternal reviews
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Brilliant Platform for Analysis
What do you like best about the product?
Use it to review calls. Like the part where it provides written speech for calls. Also like that it can divide the call into discovery, closing etc but putting labels.
What do you dislike about the product?
No strong dislikes as of now. Sometimes the speech recognition makes mistakes and the word all jumbled up if the person has non-american accent.
What problems is the product solving and how is that benefiting you?
My main goal is to use it to analyze cold calls. It helps me through my previous calls and see the call to listening ratio which is important in sales. I get to analyze my performance with other top performing reps.
Totally Underestimated Gong's Capabilities
What do you like best about the product?
What I really like about Gong is how useful it is as a new sales rep in a new company. It has made my onboarding that much easier.
What do you dislike about the product?
I feel like it's a little too difficult to find calls sometimes.
What problems is the product solving and how is that benefiting you?
Gong has enabled me to mimic high performers on our sales team, while also learning talking tracks for pitches. It reduces the friction of onboarding.
A few bugs, but overall this is a fantastic product.
What do you like best about the product?
I love the ability to go back via video and transcript to look at the conversations I've had. It really helps with any action items I might have missed on the front end.
What do you dislike about the product?
I am really struggling with the call search function. It isn't as user friendly as I hoped it would be. I would like to be able to search calls by individual members of the company, but that doesn't seem like its a current function.
What problems is the product solving and how is that benefiting you?
My hands can only type so fast so with Gong I don't have to second guess what was said. I can write short hand and if needed can go back to the transcript or the video for necessary coverage. It makes for better subsequent client calls which allows for there to be more information gathered. Happy client means happy company.
well worth it: insightful, user friendly
What do you like best about the product?
the email suggestions and tips for following up
What do you dislike about the product?
the transcription service could be more accurate
What problems is the product solving and how is that benefiting you?
time management: helping me keep on track wtih deals
Two Enthusiastic Thumbs Up
What do you like best about the product?
Great to have for training purposes and to review back for notes.
What do you dislike about the product?
I haven't encountered anything yet but there are features I have not investigated
What problems is the product solving and how is that benefiting you?
It helps me focus on the conversation instead of taking notes.
It's blowing my mind!
What do you like best about the product?
It's so cool to dive deep into the details of our calls to find out what we're doing well and what we can work on. There's SO much to learn!
What do you dislike about the product?
It's complex, which is amazing, but it will take some time to truly understand Gong and use it effectively.
What problems is the product solving and how is that benefiting you?
Gong is helping us pick apart our demos and look at what we do well and what we can improve on.
Instant feedback for someone early in their career
What do you like best about the product?
Gong Engage has been a great addition to the tech stack and its workflows are constantly improving and integrating deeper with AI. Was skeptical at first but happy with the change.
What do you dislike about the product?
Continue making improvements on the engagement side of things. Sequence and prospect tagging/labeling would be a great addition
What problems is the product solving and how is that benefiting you?
With Gong I don't have to focus on notetaking during calls, which allows for more active listening.
Nothing better
What do you like best about the product?
Love seeing the insights and ways I can improve. For example, the talk ratio lets me know if I have been rambling for too long. I look at high performers' stats and try to emulate that.
What do you dislike about the product?
The video quality? But that may be something on my end. I really can't think of anything else I don't like. It'll be hard for me to work at another company if they don't use Gong.
What problems is the product solving and how is that benefiting you?
It gives me feedback on my entire call. Managers don't have time to review the entire call and write stats. I love how all of this is automed and I can see myself improving over time.
its a good tool for coaching
What do you like best about the product?
On a day to day basis,it helps me understand more about seller calls so that i can coach them interms of quality framework that we have. Also i can also listen to best calls across our organization.This is the best Software to improve the performance one individual or also for coaching the sellers under me
What do you dislike about the product?
sometimes speech recognization is not appropriate. calls for a particular seller will not update immediately it will take 24 hours to update that.
What problems is the product solving and how is that benefiting you?
Understanding seller calls for longer duration.So that it will help us coach people on what opportunity they are missing on the calls. Which could help them for future improvement and improving the quality
Really good for developing sales skills
What do you like best about the product?
Very easy to use and incorporate for team trainings. Just like sports, film study is crucial. Our sales team couldn't thrive without gong.
What do you dislike about the product?
At times it won't connect automatically to the sales call but often times that's just because the user forgot to do something.
What problems is the product solving and how is that benefiting you?
It's solving a variety of problems. From sales skill gaps to ROE disputes. It is always a good thing to have an extra set of ears on sales calls.
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