Gong
Gong.ioExternal reviews
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Helpful for Entry-Level BDR
What do you like best about the product?
Gong allows me listen to my teammates calls who have been a BDR for over a year. Through this I take notes so I am prepared to make cold calls of my own and know what to say when calling someone for the first time.
What do you dislike about the product?
There is not much I dislike about the product. What I do like is the dialouge it provides so I can read along during the call - I will say that not all the words are accurate during the calls. This is not a bad thing as I can make out what is being said from the miswritten words.
What problems is the product solving and how is that benefiting you?
What I am solving is as an entry level BDR - from not knowing what to say during a cold call to actually knowing how to go about one is key.
Gong makes having a busy schedule or taking time off so much easier to do
What do you like best about the product?
The ability to easily search for videos and then review them quickly, in addition to seeing all the parties on the call and jumping to each speaker.
What do you dislike about the product?
I haven't found something I dislike yet.
What problems is the product solving and how is that benefiting you?
For our team it allows us to review each other's calls before jumping into a call with a client that we haven't met with yet.
Most valuable tool in the pandemic
What do you like best about the product?
I joined my company in the pandemic, and as an account executive, I rely on listening to the soundbites of my peers. If I could only choose one training tool, Gong would be it.
What do you dislike about the product?
I wish it was more clear what was being said to our customers when they joined a meeting, and how to turn it off, etc.
What problems is the product solving and how is that benefiting you?
Training
The best sales intelligence tool!
What do you like best about the product?
Before Gong, I struggled taking clean notes during meetings and almost always missed important info. Now I focus on being fully present in client conversations, then get an accurate transcript of the essential bits after the call.
What do you dislike about the product?
Honestly there isn't really anything to dislike. This is a great sales intelligence tool with multiple purposes across the board. Would recommend to anyone in a heartbeat.
What problems is the product solving and how is that benefiting you?
Using Gong for overall sales intelligence through various features: note-taking, automated meeting transcript, reviewing my talk ratios and refining my calls by reviwing each segments individually. The deal management feature helps me organize my pipeline and follow up appropriately, with action-items recommended by gong after every call.
Loving Gong!
What do you like best about the product?
At the beginning, I was reluctant to have my meetings recorded, but now I don't want to have a meeting without Gong. The highlights for me: 1) It allows to review any detail from the call that I may have missed. 2) The recording can be shared internally when it's relevant for other teams. 3) Transcriptions are pretty accurate (this has improved recently), which helps to go straight to the point when quickly reviewing a call. 4) Review my own meetings and use the coaching tool to check what can be improved.
What do you dislike about the product?
It would be great to see everyone who has been in the meeting in the recording and not only the speaker.
What problems is the product solving and how is that benefiting you?
1) If I have a new meeting with a client I met some time ago, I can go back to the recording and refresh exactly how our interaction was and what was said. This causes a great impression on the clients. Even if I've taken manual notes, it's not the same as having the full recording.
2) As I'm not working in my native language this is super useful to review details that may have been lost during the meeting.
3) Being able to share the complete meeting (instead of just biased notes) with a colleague involved in the next steps of the negotiation.
4) I'm able to review my meetings and look for things to improve. I can see my colleague's meetings and learn best practices from others, check how they handle objections and more.
2) As I'm not working in my native language this is super useful to review details that may have been lost during the meeting.
3) Being able to share the complete meeting (instead of just biased notes) with a colleague involved in the next steps of the negotiation.
4) I'm able to review my meetings and look for things to improve. I can see my colleague's meetings and learn best practices from others, check how they handle objections and more.
Excellent product
What do you like best about the product?
easy to train new hires and share information/tips, to coach, to bring awareness to leadership about customer needs.
What do you dislike about the product?
the site is a little clunky and not easy for team leaders.
What problems is the product solving and how is that benefiting you?
training our staff quickly and sharing ideas.
Amazing tool, has room for some improvements
What do you like best about the product?
It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily.
What do you dislike about the product?
The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on each rep would be valuable.
What problems is the product solving and how is that benefiting you?
AE talk ratio and quotations asked have been very helpful. Also, being able to use the transcriptions and gong library have helped with coaching.
Recommendations to others considering the product:
Get it!
Gong Product Review
What do you like best about the product?
Ability to track/monitor/listen to previous calls
What do you dislike about the product?
Nothing - their product is by far my favorite in our stack
What problems is the product solving and how is that benefiting you?
Re-listening to old information that I forgot from client conversations
Gong is the one app that you can't aford to miss !
What do you like best about the product?
It not only resumes all the calls you had but gives unbelievable data to work with. It is amazing how smart this application is compared to others in the market.
What do you dislike about the product?
I have absolutely no words against it, the menu is very easy to use, and you can navigate through it very easily
What problems is the product solving and how is that benefiting you?
We need to review our work daily and Gong makes it very easy to do. It is just super helpful.
Recommendations to others considering the product:
You just can't go wrong, this system is awesome!
Hitting quota!
What do you like best about the product?
Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won!
What do you dislike about the product?
Nothing really. I absolutely love gong. I have recommended it many times.
What problems is the product solving and how is that benefiting you?
Being present in meetings because I know I can review calls and demos after the fact. I'm way more effective in calls when I'm not focused on taking notes.
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