Gong
Gong.ioExternal reviews
6,600 reviews
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My only regret is that I was not able to use Gong sooner.
What do you like best about the product?
Gong has been a gamechanger for me in getting up to speed on technology, talk tracks, deals, or how the team is doing.
What do you dislike about the product?
- I question the accuracy of the rolled-up statistics, and some roll-ups are missing.
- Would be great to be able to download transcripts
- Would be great to be able to download transcripts
What problems is the product solving and how is that benefiting you?
Learning
Essential sales tool
What do you like best about the product?
The AI pulls out what deliverables I've committed in a call so that I remember to do them.
What do you dislike about the product?
Nothing so far! I'd say continue working on the voice to text elements, they're great but always room for improvement.
What problems is the product solving and how is that benefiting you?
Improved my executive presence in a big way!
My Review
What do you like best about the product?
How great it tracks deals. How you can see your calls and what you have done good and bad. You can zero in on topics.
What do you dislike about the product?
A lot that I don't know. Seems like I am missing things
What problems is the product solving and how is that benefiting you?
How to overcome objections, by watching people on other calls. I use Gong first thing in the morning and throughout the day.
Recommendations to others considering the product:
Learn as much as you can
Gong has helped a ton!
What do you like best about the product?
Highly beneficial to be able to tag managers for call feedback and to have an accessible reference for personal insight on how to grow in the business!
What do you dislike about the product?
I wish there were a seamless integration with Salesloft/Salesforce or a desktop app
What problems is the product solving and how is that benefiting you?
Listening is way more beneficial than speaking, and seemingly long awkward pauses aren't typically too long.
Gong Review
What do you like best about the product?
The ability to review calls and utilize the stats feature to learn how to improve call flow. playback is really important for discovering any topics that were discussed.
What do you dislike about the product?
I don't believe there are any features that I would say I "dislike"
What problems is the product solving and how is that benefiting you?
playback and reviewing discussions help with highlighting specific topics of discussion; using this feature allows me to jump to specific areas of the call.
Recommendations to others considering the product:
n/a
A must-have for sales and marketing organizations
What do you like best about the product?
Ease of use, ease of setup, sharing calls made easy, and so much more!
What do you dislike about the product?
Not much... I'll need to think about it.
What problems is the product solving and how is that benefiting you?
Hearing customers first hand, improving Sales Execs skills and performance.
Best part of my tech stack
What do you like best about the product?
Reviewing calls has never been so easy to refer back to. The keyword tools and annotations are super helpful to find exactly what a customer said or what I said in the meeting.
What do you dislike about the product?
Honestly, nothing here to dislike. The integration with Google Meets is amazing and I am very thankful to have this tool at my disposal.
What problems is the product solving and how is that benefiting you?
Customer expectations, customer feedback and making it easier to hand off from Sales to Customer Success. The benefits I have realized: time saving, better customer relationships and efficient feedback loop.
Recommendations to others considering the product:
Get this in your tech stack for both Sales and Customer Success. It is a game changer!
A tool that no Sales or CX team should work without!
What do you like best about the product?
The ability to analyze the interaction between the customer and the representative. Using keywords for searching the calls and based on that data making business decisions that only help increase revenue!
What do you dislike about the product?
It is a very new tool that we have recently implemented, and we did not have something similar prior, therefore not able to detect any downside or a dislike I would have as a user!
What problems is the product solving and how is that benefiting you?
We are documenting each call made with customers, to be able to analyze them and provide them with better customer service.
We use the same date for QA-ing the team, and coaching the low performers!
We use the same date for QA-ing the team, and coaching the low performers!
Recommendations to others considering the product:
A tool which every company that has teams wich interact with customers, to do sales over the phone should have it, and will see a positive impact!
Great way to review your calls and better your sales career
What do you like best about the product?
The ability to review my calls at a later time is helpful. I can also search keywords to find distinct points in my conversation.
What do you dislike about the product?
No complaints at this time. I'm a big fan
What problems is the product solving and how is that benefiting you?
I now have the ability for my coaches to review my calls and give me positive feedback. It has definitely helped me to refine my pitch.
Best sales intelligence tool to understand the gravity of calls and see the transcripts.
What do you like best about the product?
Call sharing is the best part of Gong. It is super easy to share snippets internally and externally
What do you dislike about the product?
I am still exploring but have not experienced anything which I dislike
What problems is the product solving and how is that benefiting you?
I listen to my peers' gong calls and learn. I listen to my own calls to improve
Recommendations to others considering the product:
Try it and beleive in it
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