Gong
Gong.ioExternal reviews
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Very helpful tool!
What do you like best about the product?
I like that Gong integrates opportunities into recaps/notifications. In addition, I appreciate the summary insights as well as the transcript. The ratings are also helpful as well!
What do you dislike about the product?
It would be helpful if there were sound settings in Gong, maybe there are but a feature to minimize background noise.
What problems is the product solving and how is that benefiting you?
Recording customer calls to share with my team. Listening back to calls to see where we could have improved the conversation- in addition, this is very helpful for won/lost analysis.
Gong Review for $10 Giftcard
What do you like best about the product?
The ability to see where in the call certain topics are discussed. It is helpful for training purposes
What do you dislike about the product?
Gong is a very insightful resource that has helped me in my career, there is nothing I dislike about Gong
What problems is the product solving and how is that benefiting you?
Problems solved have been verbiage with customers, learning where to say something else, learning how to deal with a specific objection
Great for reviewing and research.
What do you like best about the product?
That I can check back on my own calls as well as other teammates for reviewing information as well as using as a learning tool.
What do you dislike about the product?
Sometimes the format can be difficult to search.
What problems is the product solving and how is that benefiting you?
When I need to review something I have no experience with, gong offers that option to see what steps I may take in the future.
Amazing tool
What do you like best about the product?
I like that I can quickly review prior calls with prospects to make sure I didn't miss anything. The automated emails reminding me of upcoming calls with links to prior calls is also super helpful. Being able to listen to other colleagues' calls as I ramp at my new company has been very valuable, and also the metrics that show me what "topics" I've hit on and the percentages associated with them against my peers is a great benchmark and insight into what I need to improve on.
What do you dislike about the product?
When you are sharing a snippet of a call I don't believe that you can share multiple snippets at the same time. I think you need to share one snippet, go back and do the task again to grab the other snippet etc. Perhaps this has been fixed, but I don't think I've been able to do that. You could of course send an external email and include multiple snippets, but not within the sharing directly in Gong.
What problems is the product solving and how is that benefiting you?
Being organized for calls with prospective clients primarily, and learning from other reps/leaders in our company without having to schedule 1:1 time with them directly. If you see that a deal has been closed that is similar to a company you're working with, it's very easy to just go to the list of those calls to listen and see what similarities there are and what talk tracks really moved the needle.
Gong is amazing for self reflection.
What do you like best about the product?
I love how quickly I can listen to my interviews once they are completed. I also like that they are all stored in one place which makes it very easy to access and review.
What do you dislike about the product?
I don't really have any dislikes with Gong. So far my use of Gong has been a positive experience.
What problems is the product solving and how is that benefiting you?
As someone who does many video interviews I am learning how to look back on how much I am talking as well as see words that I use entirely too much and correct myself to benefit my company.
Recommendations to others considering the product:
Great tool for coaching and self reflection.
This is the best recorded call software I've ever used!
What do you like best about the product?
I love the call topic breakdown and the transcribe feature
What do you dislike about the product?
i can't (easily) find calls where i conference in colleague before calling client
What problems is the product solving and how is that benefiting you?
seeing how much time i spend on each call topic, helping me reduce time spent on unneccesary topics to reduce my total call times
Gong is a great tool!
What do you like best about the product?
I like the analytics of calls and where improvements can be made.
What do you dislike about the product?
I have yet to find anything that I dislike!
What problems is the product solving and how is that benefiting you?
I am finding where lulls in conversation/sales pitches happen the most. I have become more self-aware of my own talk time spent on a call.
Gong is a must have!
What do you like best about the product?
Gong provides insight into the Voice of the Customer.
What do you dislike about the product?
Sometimes the transcripts can be inaccurate.
What problems is the product solving and how is that benefiting you?
We are improving our Sales Enablement and customer feedback on our products and services.
Can't work without it
What do you like best about the product?
I love the library of my calls that I can review at high speed before my follow-ups. Gong allows me to relive my calls so I never miss a beat.
What do you dislike about the product?
It is sometimes slow to transcribe calls. Zoom calls are transcribed faster but they're not as accurate.
What problems is the product solving and how is that benefiting you?
Gong allows me to run a sales motion with 35+ different ops in a given month. I couldn't imagine working so many different motions without it.
Insurance Sales Producer
What do you like best about the product?
Grading by peers. Reviewing my own calls. Blocks payment information in playback.
What do you dislike about the product?
Nothing really. Its a great program. Pretty cool
What problems is the product solving and how is that benefiting you?
Just how to quicken and sharpen my sales techniques
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