Gong
Gong.ioExternal reviews
6,600 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The absolute best software to use for monitoring and pushing forward your sales goals.
What do you like best about the product?
The most helpful thing about using Gong is that they provide you with insights on why a particular deal you're working on may be at risk. They offer tangible solutions to help you save deals that (at least in my case) have been extremely valuable in engaging with prospects and continuing the conversation. In addition to this, their recording services are the best that I have ever seen. Not only are you getting a video and audio recording of the call, but you also receive a transcript that looks like something made from a writing team in film/television. They make it very easy to use their service.
What do you dislike about the product?
I haven't had any issues in using Gong. If you're an Account Executive and you're looking for a service that will help you drive deals and generate revenue, this software is the absolute best in comparison to other software in the market.
What problems is the product solving and how is that benefiting you?
I'm solving problems by realizing when a deal is at risk and determining what to do to salvage the agreement. Not only do they tell me when a contract is at risk, but they offer suggestions on how to engage with the customer. Tips such as sending threaded emails and mentioning the price have helped bring deals back on the right track.
Sound the Gong!
What do you like best about the product?
I love how Gong not only records my calls but also transcribes them so I don't have to write anything down during the call. I can sit and listen to my client! Its a great tool!
What do you dislike about the product?
I haven't found anything I dislike about Gong yet. It's rare for a sales tool to be like this.
What problems is the product solving and how is that benefiting you?
Gong is helping me solve my active listening deficiencies while on a sales call. I realize I miss some critical information sometimes and I can then later review it with Gong.
Recommendations to others considering the product:
Try out Gong if you haven't before!
Extremely User Friendly
What do you like best about the product?
User friendly
Multiple useful features
Multiple features are available, making the user experience very easy
Transcripts are available too
Multiple useful features
Multiple features are available, making the user experience very easy
Transcripts are available too
What do you dislike about the product?
Nothing that I have come across so far that I dislike
What problems is the product solving and how is that benefiting you?
Im able to do my trainings by listening to my colleagues calls
I can refer back to the calls to improvise
I do refer back to calls to find answers to some client questions
I can refer back to the calls to improvise
I do refer back to calls to find answers to some client questions
Game changing technology
What do you like best about the product?
Using Gong to train my team and coach then to success. Also, prepping for and reviewing customer meetings.
What do you dislike about the product?
Integrations with slack should be easier to set up.
What problems is the product solving and how is that benefiting you?
Discovering enablement gaps on my team.
Loving Gong!
What do you like best about the product?
1) The ability to tag people in comments/change visibility of comments
2) Being able to show people exactly where you want them to pay attention when you comment
3) Sharing externally
4) Metrics (that analyze language used in calls, show talking ratio etc)
5) transcripts - super helpful for takeaways after meetings/sharing with managers etc.
2) Being able to show people exactly where you want them to pay attention when you comment
3) Sharing externally
4) Metrics (that analyze language used in calls, show talking ratio etc)
5) transcripts - super helpful for takeaways after meetings/sharing with managers etc.
What do you dislike about the product?
Maybe this is not something relate to Gong itself but the first time set up involves some manual work - for example I need to go in and edit my permissions or reach out to the admin to edit them. It would be great if this could be pre-configured in some way.
What problems is the product solving and how is that benefiting you?
I am working with clients to implement new technology our firm offers for them. With Gong, I'm able to review calls to understand when something was said. i am able to see trends in calls. Since the main metric of the job is client satisfaction, Gong analytics really helps us.
Recommendations to others considering the product:
Train as soon as you can to get the most out of zoom!
Gong has been essential in my career development as a sales rep.
What do you like best about the product?
The feedback feature on call recordings.
What do you dislike about the product?
Not all calls are efficiently recorded on time
What problems is the product solving and how is that benefiting you?
Providing self feedback, training, and peer review
Gong is a game changer!
What do you like best about the product?
While it may seem daunting to have your external customer calls recorded, the pros well outweigh the minor con. Not only has Gong been useful to refer back to customers comments (vs frantically taking notes during a call while trying to actively listen), it's been incredibly helpful for new hire onboarding. They're able to listen to other colleagues calls to ramp quickly and it also allows for real life feedback once they begin taking their own customer meetings.
What do you dislike about the product?
This is super minor but if I had to say one thing, sometimes it does take a while for the call recording to come through (more than an hour plus).
What problems is the product solving and how is that benefiting you?
- ramping new hires more efficiently and quickly
- easily refer back to any call that's been recorded for reference of comments, etc
- ability to easily share snippets back to colleagues for key learnings
- easily refer back to any call that's been recorded for reference of comments, etc
- ability to easily share snippets back to colleagues for key learnings
Recommendations to others considering the product:
Do it! I wish I would've had this at previous organizations as it's changed the game in how we enable and onboard new hires, refer back to customer conversations, and share key learnings/ideal talk-tracks back with the team!
Conversational intelligence made easy!
What do you like best about the product?
Love the transcription, how quickly the recorded calls are up and already transcribed. It's incredible for understanding past conversations with prospects or accounts. Definitely a game-changer for our sales team
What do you dislike about the product?
Some calls do not get recorded and uploaded to Gong - wish that all calls were.
What problems is the product solving and how is that benefiting you?
There can be lack of communication between the SDRs and the AEs - now there is no issue because the communication is all visible for everyone and anyone to view and understand.
Gong has revolutionized the way I do business
What do you like best about the product?
The ability of Gong to transcribe, skip speakers and fast forward has made it so much easier to pay attention to the prospect during the call and quickly review and capture notes after
What do you dislike about the product?
Really nothing bad to say on this. the features of Gong are more than helpful and works well with my Zoom meetings and promptly delivers an email when the recording is ready
What problems is the product solving and how is that benefiting you?
Best thing about this is capturing the relevant data from each speaker and then going back to make sure that i have all the action items captured from the call. also allows me to follow up in a more intelligent manner as i can listed to the answers of the question and make notes on the responses
LOVE Gong. Would have killed to have this at my other jobs.
What do you like best about the product?
How it allows me to look back at a call so that if I forgot one important detail, I can go back and listen to find it.
What do you dislike about the product?
I cannot think of anything. The tool is incredible.
What problems is the product solving and how is that benefiting you?
Remembering important details about the call I made, being able to get coaching from my manager, and listening to successful rep's calls and how they go about them.
Recommendations to others considering the product:
Do it. You will NOT regret it.
showing 1,991 - 2,000