Gong
Gong.ioExternal reviews
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Gong is where you turn your calls into learning
What do you like best about the product?
The best things about Gong is the ability to have your own feedback loop to listen and understand how well your calls went, where they could be tweaked and what you can do differently next time. I also like the fact that you can use the AI feature to summarise long demos and pick out challenges.
What do you dislike about the product?
it would be really good to filter by persona's
What problems is the product solving and how is that benefiting you?
Developing cold call skill and saving time on gathering information from long calls in seconds.
Gong review
What do you like best about the product?
calls summary, AI new integrations. They are very useful
What do you dislike about the product?
Flows in Gong Engage. It is not flexible to share bulk emails to all contacts.
What problems is the product solving and how is that benefiting you?
Missing any points of discussion in conversations. It ensures all points of discussion are mentioned giving room to focus on the active listening without worrying on missing notes.
Helps Me Focus While It Captures the Conversation
What do you like best about the product?
Keeps you fully present – No need to split your attention between listening and scribbling notes; Gong automatically captures every detail.
Accurate, complete records – Transcribes conversations in real time, ensuring nothing is lost or misremembered.
Action-ready debriefs – Summarizes key points, action items, and next steps so follow-up is fast and organized.
Accurate, complete records – Transcribes conversations in real time, ensuring nothing is lost or misremembered.
Action-ready debriefs – Summarizes key points, action items, and next steps so follow-up is fast and organized.
What do you dislike about the product?
Occasional transcription errors with industry-specific terms.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of divided attention during meetings. Instead of juggling note-taking, action tracking, and active listening, I can stay present and focus on the conversation. It also eliminates the “Did I write that down correctly?” worry—everything is transcribed, time-stamped, and searchable.
The benefit is better engagement with clients and teammates, faster and more accurate follow-ups, and a reliable record of what was discussed, even if I miss a detail in the moment. It saves time after meetings and reduces the risk of miscommunication.
The benefit is better engagement with clients and teammates, faster and more accurate follow-ups, and a reliable record of what was discussed, even if I miss a detail in the moment. It saves time after meetings and reduces the risk of miscommunication.
Gong is the Sales Operating System We Didn’t Know We Needed
What do you like best about the product?
Gong gives our team unparalleled visibility into every customer conversation. From pipeline reviews to coaching to strategic deal execution, it’s become central to how we run sales. The insights from Gong help us identify risk early, replicate winning behavior, and align cross-functionally on what’s actually happening in the field. Gong Engage has also helped streamline our prospecting efforts and improve connect rates with timely, personalized outreach.
What do you dislike about the product?
Nothing significant comes to mind. Like any platform, there’s a bit of a learning curve at first, but Gong makes it easy to get value quickly.
What problems is the product solving and how is that benefiting you?
Gong has helped us shorten sales cycles, improve onboarding, and increase forecast accuracy. We no longer rely on anecdotal updates — we can see what’s really going on. Our enablement team uses Gong to coach reps more effectively, and our RevOps team uses it to surface trends and improve conversion at each stage of the funnel.
Stay focused on the conversation not note taking
What do you like best about the product?
I love that I can fully be present in conversation, without having to worry about taking notes. I also love the generate a follow-up email function -this gives me a starting point for my personalized follow-up emails.
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
I love that it works in multiple languages, so depending on which language I speak, it transcribes very well.
I also love that it is a great coaching tool - I can review my calls to see how I can improve, but also listen to my colleague's calls and learn from them as well. All Self-Serve!
What do you dislike about the product?
It can sometimes get the names of who is speaking incorrect, but honestly, that happens very rarely on my calls.
What problems is the product solving and how is that benefiting you?
This solves the challenge of staying fully present in conversations by capturing insights in real time, freeing me from note-taking and helping ensure I don’t miss important details. I can revisit the notes afterward and better support my customers
If you want to be successful, you should have Gong!
What do you like best about the product?
The UI is extremely easy to use and navigate. The AI features are extremely helpful when analyzing an account. The call trascript is extremely accurate, when I compare it to other apps I have used in the past.
What do you dislike about the product?
Time taken to join a meeting, when added as an email invitee.
What problems is the product solving and how is that benefiting you?
- When an AE brings in new business, I can analyze the customer needs by simply asking the AI questions about the account, and it will review prior conversations to provide insights.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
- Helping me transcribe my customer calls.
- Giving me extremely useable action items.
- Creating email follow ups.
Gong helps stay organized/efficient by capturing calls, showing key insights, integrate with Hubspot
What do you like best about the product?
What I appreciate most about Gong is how it simplifies our workflows and supports strong follow-through. The automatic call recording and transcription features make it easy to stay organized, because everything’s captured and easy to refer back to. I especially like that I can quickly review key details like summaries and next steps without having to re-listen to the whole call.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
The integration with HubSpot has been a big win for our team. It keeps everything connected and visible right where we’re already working, which reduces context switching. Tools like "Ask Anything" are also great as they allow us to pull insights from calls without digging through full transcripts, which saves time and makes follow-ups much more efficient.
I also have to highlight the customer support. Gong’s team has been responsive and proactive whenever we've had questions or needed guidance. The implementation was smooth, and the ongoing enablement sessions have been genuinely helpful in tailoring Gong to fit our team’s specific needs. It's clear the platform was built with the user in mind.
What do you dislike about the product?
One area that could be improved is how long it takes for call analysis to complete. In some cases, waiting up to an hour for a call to fully process can interrupt the flow for reps who want to follow up quickly. Faster processing, or even partial summaries available sooner, would go a long way.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
We’ve also seen occasional hiccups with the HubSpot integration. For example, not all call summaries are logged consistently, which can cause some confusion. While Gong support has been excellent at troubleshooting, more consistency would help ensure smoother day-to-day use.
What problems is the product solving and how is that benefiting you?
Gong gives us better visibility into our client conversations, which has improved transparency, collaboration, and coaching across our team. Calls are automatically captured and logged, so nothing gets missed, and we can focus on the conversation instead of note-taking.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
It’s also helped streamline our onboarding workflows by syncing data into HubSpot and surfacing key information like next steps and summaries. This saves time, supports better handoffs, and helps us stay aligned, which ultimately contributes to a more consistent and successful client experience.
Good experience with meeting recording software
What do you like best about the product?
Easy integration with Zoom. Good quality recordings. Fairly accurate meeting summaries provided by AI.
What do you dislike about the product?
Sometimes the AI gets confused about the stage of the customer cycle and treats all feedback as equal.
What problems is the product solving and how is that benefiting you?
Gong does a good job of seamlessly providing recordings and summaries of Zoom meetings. Saves a ton of time with meeting notes and ensures accuracy. It's also useful for sharing call snippets with other team members to aid in collaboration.
Strong tool for the on the go rep
What do you like best about the product?
It not only takes my meeting notes but can do it in my language as well. Business insight and pipeline control is brilliant
What do you dislike about the product?
integrations with meeting booking links but a manual email address can be used
What problems is the product solving and how is that benefiting you?
keeping notes while I sell
Gong is a necessity to have as a part of your Sales Tools Tech Stack
What do you like best about the product?
We have Conversational Intelligence and are adding Engage and Forecast soon. The implementation team has been by far the best I've ever worked with. Also, the ease of use for our sales reps will be key when using all of these functionalities to save time, be more strategic and close deals faster with the help of Gong.
What do you dislike about the product?
We are leaving Salesloft and I wish Gong had a more robust and user-friendly reporting system like Salesloft has. Other that that, we are very pleased.
What problems is the product solving and how is that benefiting you?
Gong helps our Sales team in so many ways. The AI is the huge piece on so many levels as we strategize for campaigns, deals, the 'why' we lost or won a deals. AI Briefs have been wonderful! I can't imagine life without Gong in our company.
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