Gong
Gong.ioExternal reviews
6,600 reviews
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Gong helps be do my job better.
What do you like best about the product?
What I like the most and what sets Gong apart is the ability to filter calls, the points of interest feature, highlights a section to share it easily with others, and even the overall look of the platform. It helps me go in-depth about every call and gives me the necessary tools to grade a call successfully. Also, the ability to create different scorecards for peers and having a library section where you can save important information for coaching purposes is excellent. Using Gong has improved my skills as a Quality Assurance Analyst.
What do you dislike about the product?
Something that I dislike and have difficulty getting used to, is when I write a comment and hit backspace the recording stops. Also, when I want to go up to read something without pausing the recording, it automatically drops me to where the recording is and I have to hit pause to go up again, which is very time-consuming and can be frustrating considering the fact that I have to grade many calls every day and have to deal with this issue frequently.
What problems is the product solving and how is that benefiting you?
Many of the company requirements critical to success are manageable using Gong. If an agent misses a business requirement, we have the control of coaching the agent and do better at our jobs and responsibilities.
Recommendations to others considering the product:
To learn every feature that Gong offers and take advantage of every tool to get the most out of it and be successful.
Gong.io - an Account Manager's best friend
What do you like best about the product?
Using Gong.io as an account manager, I can quickly recap the call with action items captured and understand ways to improve future calls. I can also see the open opportunities and the relationship of touchpoints with each closed won/closed lost deal.
What do you dislike about the product?
Using Assists with my desktop Outlook would be better than the Online Outlook option. I would also love to have templates in the assists to create even faster followup
What problems is the product solving and how is that benefiting you?
Call analytics, keeping calls MEDDIC-related and understanding the touchpoint relationships with each deal and what drives sales to a closed-won status.
Outbound SDR Manager
What do you like best about the product?
I love that gong lets me track anything I want to look for on a call quickly and that it alerts me via email, making it easier to find calls to listen to and coach reps. Just set up scorecards as well and am excited to see how these help me coach my team and for reps to listen to their calls and self assess how they did.
What do you dislike about the product?
Sometimes the emails I get can be overwhelming, but I think this is just something I need to fix and unsubscribe from specific trackers I don't need/ use for my team.
What problems is the product solving and how is that benefiting you?
I can now easily coach my reps outside of 1:1 time, and I don't have to go digging through outreach to find a call - they are all served up to me in gong/email and tagged by specific things I want to track.
Gong - Mindbody Review
What do you like best about the product?
The ability and ease of access to listen to other's calls
What do you dislike about the product?
Sometime it's difficult to search exactly what you are looking for.
What problems is the product solving and how is that benefiting you?
Learning, feedback, training/shadowing while on your own time.
Good for Training Purposes
What do you like best about the product?
Ease of use.
Intuitive content navigation.
Excellent integration with Slack and Google.
Speech recognition was beneficial.
Intuitive content navigation.
Excellent integration with Slack and Google.
Speech recognition was beneficial.
What do you dislike about the product?
Recording loads slow.
The playback might get stuck if the progress bar is adjusted too frequently.
The playback might get stuck if the progress bar is adjusted too frequently.
What problems is the product solving and how is that benefiting you?
Suitable for training purposes.
The most efficient, intuitive, and impactful sales tool I could ask for.
What do you like best about the product?
The points of interest breakdown is one of the most valuable functions I use daily at work. Allows me to maximize my time and find the information I'm looking for almost immediately within lengthy calls that I wasn't a part of in the first place.
What do you dislike about the product?
More language support and translations would be next level. I work with clients worldwide, and this function would be extremely useful for myself and many other users, I'm sure.
What problems is the product solving and how is that benefiting you?
Gong helps me determine the success of my appointments and the appointments I book. It's also the most results-driven training tool I have at my disposal since I can review calls org-wide.
Easy to use
What do you like best about the product?
I love the transcript feature so I can read the conversation vs. listening to my own voice. I also enjoy the tagging available so I can search other calls for similar topics.
What do you dislike about the product?
Nothing! It works great for my purposes.
What problems is the product solving and how is that benefiting you?
I am able to listen to conversations around specific products or features quickly.
FANTASTIC TOOL, even more for english speaking salesforces.
What do you like best about the product?
I am able to shadow the best AEs to accelerate my ramp.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
What do you dislike about the product?
I dislike that for Spanish, Portuguese, or German, the note-taking features won´t work. I don´t know about other languages; what I know is that it works for English-speaking calls very well.
What problems is the product solving and how is that benefiting you?
Ramping up is easier and faster and at my own time. I can shadow salespeople when my calendar permits it instead of adjusting to someone else´s schedule. Learning and sell fater.
I love Gong
What do you like best about the product?
The best thing I like about gong is reviewing your calls to improve as a salesperson. Also, it's great to send that you can send your calls to your manager to comment and critique.
What do you dislike about the product?
no dislikes, Gong have been ver use for me at work
What problems is the product solving and how is that benefiting you?
When making many calls, it's hard to take notes on every single call. Gong makes it possible to review your calls at the end of the day to be more efficient.
Told all my friends
What do you like best about the product?
Transparency for all users. It is amazing
What do you dislike about the product?
There is nothing to dislike, actually im learning the system and will be able to give more info soon.
What problems is the product solving and how is that benefiting you?
Team camaraderie and transparency delays.
Recommendations to others considering the product:
I will have more data after a certain amount of use. too early at the moment
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