Gong
Gong.ioExternal reviews
6,606 reviews
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Awesome product - my favourite tool in our stack
What do you like best about the product?
Coaching - gong allows for granular coaching of my Solutions team.
What do you dislike about the product?
I can't fully trust the voice to text feature (transscript)
What problems is the product solving and how is that benefiting you?
Coaching my solutions team with real life examples. It's an invaluable tool for my 1:1 meetings
Great source of truth
What do you like best about the product?
In most cases, it's a one-screen workflow. As a CSM when looking at a customer's health, engagement is a clear indication of good health. Gong not only allows me to see recent engagements and alerts me to lack thereof, but it also allows me to see the context of emails and even jump to a recent call if need be. The ability to prioritize by ARR and upcoming renewals with insight from recent conversations and the integration with Salesforce, which allows me to update next steps instead of jumping to another application, makes the tool extremely valuable and a must for productivity.
What do you dislike about the product?
Some fields, such as forecasting, are view-only and can't be updated.
What problems is the product solving and how is that benefiting you?
Productivity, accountability, retention, engagement.
Useful for recording conversations
What do you like best about the product?
It's reliable and easy to set up. Gong makes it very easy to revisit conversations (both video and audio) and the quality of the videos and audio recordings are very good. The transcriptions leave a lot of room for improvement though. Gong makes it very quick and easy to share a recorded call (or an extract from a call) with a client.
What do you dislike about the product?
The search could be improved. A universal search would be better..If I'm looking for a call, I'd like to search by company name or the person's name who attended the call but the main search panel only gives me the option to search by 'call title' or 'call transcript'
What problems is the product solving and how is that benefiting you?
Gong saves time because you don't need to take notes during calls with prospects. It also means that you can give your undivided attention to a prospect.
Game changer
What do you like best about the product?
Ability to see the length of time each participant is speaking and overview of filler words mentioned. Great way to review your own calls as well as other calls (especially ones recorded before you've joined the company)
What do you dislike about the product?
The transcript isn't always accurate, making it harder to summarise notes. It'd be great for the platform to pick up various accents and take that into consideration when transcibing.
What problems is the product solving and how is that benefiting you?
Gong provides me with the tools I need to better my sales approach and calls. It's a great platform that I use to reflect on prospects/client calls whilst making note of how to work better or more efficiently.
Great tool for CS
What do you like best about the product?
Good to identify where there could be areas of improvement in customer calls
What do you dislike about the product?
Needs to be easier to skip to specific parts of a conversation/call
What problems is the product solving and how is that benefiting you?
Understanding where we spend most our time within calls
Gong is really helpful
What do you like best about the product?
You can hone in on a particular speaker or look for key words.
What do you dislike about the product?
There is a lot of information that opens at the beginning that I don't need
What problems is the product solving and how is that benefiting you?
Helping me learn business faster by seeing other sales pitches and finding client opportunities
Critical tool for calls
What do you like best about the product?
Topic extraction is probably the best feature of Gong.
What do you dislike about the product?
Given the immense number of features om the platform it gets kind of difficult to understand them unless you spend some time figuring it out.
What problems is the product solving and how is that benefiting you?
Documenting calls, extracting the important information, record keeping purpose.
Gong is Great
What do you like best about the product?
I love being able to listen to a full deal cycle of a more experienced colleague and learn their mannerisms as they engage a prospect. Then being able to find points of the discussion by topic is also very helpful.
What do you dislike about the product?
I am not a big fan of the fact that I need an internet connection to listen. I wish I could download the entire call to my cell so that I can listen while walking in areas without cell coverage.
What problems is the product solving and how is that benefiting you?
It is helping me with my speed to ramp to a full quota and be able to have in-depth technological discussions based on what I hear my remote teammates using in their calls.
It was great using the tool
What do you like best about the product?
We have the option to hear other peoples
What do you dislike about the product?
It is helpful to me in understanding the areas of improvement. I could check where the critical performance metrics lie and what I need to do to improve my performance.
What problems is the product solving and how is that benefiting you?
It helps in solving and understanding what others are doing right and wrong. Helps In increasing my productivity. It is very useful in terms of solving problems
Gong Expierence
What do you like best about the product?
I can review calls for follow-up with clients
What do you dislike about the product?
that anyone can review calls without permission
What problems is the product solving and how is that benefiting you?
forgetting what we spoke about on the call
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