Gong
Gong.ioExternal reviews
6,600 reviews
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Gong is my best friend in all Operational and Business way.
What do you like best about the product?
That I can see all the information gather that I can't see in Salesforce and Outreach
What do you dislike about the product?
Nothing. Everything is perfect with Gong
What problems is the product solving and how is that benefiting you?
Follow Up in tasks that Outreach sometimes doesn't capture in Salesforce.
So much more informed
What do you like best about the product?
The fact that they write out everything spoken on the phone calls. Allows me to pick up on things I wouldn't have caught normally.
What do you dislike about the product?
Sometimes it can be challenging to scrub on the calls
What problems is the product solving and how is that benefiting you?
The ability to catch things I wouldn't have otherwise.
Very helpful to review performance and improve the sales process
What do you like best about the product?
I like that you can leave comments in certain areas of a call and send it to your manager
What do you dislike about the product?
Nothing I can say I "dislike". I think the software is great
What problems is the product solving and how is that benefiting you?
I find that Gong solves productivity issues. It's much easier to access my calls and send them to my manager for review
Transparency and Education
What do you like best about the product?
Gong allows the entire company insight into our clients' needs. They no longer have to take our word for it or rely on anecdotal evidence. We can ramp new salespeople in a fraction of the time while freeing up our existing team.
What do you dislike about the product?
Nothing as of now. There have been improvements in the transcript functionality which has been a win for us.
What problems is the product solving and how is that benefiting you?
We reduced Onboarding and training time. We have pinpointed customer needs, thus conserving EPD resources more accurately.
Amazing tool to review conversations
What do you like best about the product?
I like how it's easy to use and it's really helpful in tracking information in my conversations. It enables my AEs to keep abreast of my discussion which allows for effective collaboration.
What do you dislike about the product?
There's little to dislike but i think the how it tracks accents could be improved. I love the transcript feature but it may not catch the words accurately and it becomes tedious to review the clip.
What problems is the product solving and how is that benefiting you?
Gong solves my problem as a SDR of having to take notes while talking to prospects. This allows me to freely engage with customers to ask the right questions without worrying that I might have missed some info
Great platform
What do you like best about the product?
Great UI, does the job. Really can't complain and I love the snippet feature to share small bits instead of the whole call. + the gong support is great if you need anything.
What do you dislike about the product?
Sometimes the audi is converted to text and some of the words arent 100% accurate depending on the speakers accent, but its still nice to have the text transcript.
What problems is the product solving and how is that benefiting you?
We are able to share calls within the team and use it to reference any points in meetings that we may have forgetten to write down, its a way to remember everything discussed without having to remember it personally
Recommendations to others considering the product:
100% use gong
Gong helps me to improve
What do you like best about the product?
I like the ability for my manager to easily send me notes to help me do better.
What do you dislike about the product?
I dislike how long it takes for a call to upload and I often forget to go back and review certain ones if it is taking too long.
What problems is the product solving and how is that benefiting you?
I love that I can review a call and have specific notes to refer to
Gong is great!
What do you like best about the product?
Quick access to customer calls, learning how much I talk vs. how much the customer is talking. Clean layout, easy to navigate Gong, and I love how it automatically saves calls that I'm hosting and also CC'd on.
What do you dislike about the product?
It's hard to think of anything that could be much better. I'm not sure if there is a transcript function with the ability to hit Control-F and easily find words spoken. The topics spoken also isn't always accurate, but that doesn't bother me
What problems is the product solving and how is that benefiting you?
Remembering topics of conversations with customers when I might have forgotten to log the next steps - easily getting this information determined and following up is efficient
Amazing tool for continuous growth
What do you like best about the product?
I love being able to have calls analyzed with keywords, overused words, repetitions, who is talking more, etc, it just really helps me learn and build better conversations with customers.
What do you dislike about the product?
Make searches easier to find specific call types so you can find the calls you need faster. When we try to look up colleague calls to learn from we find it hard to use the filters to find that specific call.
What problems is the product solving and how is that benefiting you?
On certain calls, we have a formula for what the call should be like- for instance, should the customer be talking more during this call than the agent. We can also analyze keywords or how the conversation could have been better.
Gong Review
What do you like best about the product?
Gong gives you the ability to go back and actually listen, and learn from what you heard.
What do you dislike about the product?
Less about Gong and more about product utilization across the team
What problems is the product solving and how is that benefiting you?
Note-taking, coaching
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