Gong
Gong.ioExternal reviews
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Recommend it to everyone I can
What do you like best about the product?
Over time we have built a large library of recorded customer calls which can be so useful when completeing a knowledge transfer or creating a strategic plan for an account.
What do you dislike about the product?
More templates and suggested questions that I can ask during a call to fill in a customer profile.
What problems is the product solving and how is that benefiting you?
GONG allows me to be focused and present during the call. It helps me improve my presentation and oratory skills. I appreciate how it reminds of my commitments, follow-up notes and reminders to keep my deals current.
The best coaching tool ever!
What do you like best about the product?
It is the best coaching tool ever, especially in the new world of remote working. It is an excellent way for Reps to listen to themselves and other top performers to get better. And as a manager, it makes the coaching process so much better.
What do you dislike about the product?
Nothing, it's a little slow sometimes but that's most likely my internet or VPN. It is also a little clunky and some of the features do not apply to my position but that's not Gong's fault.
What problems is the product solving and how is that benefiting you?
Greater new hire ramp time as well as it's an awesome tool to get more tenured folks better at their sales positions and a great way for top reps to start mentoring new reps using the tool.
Great experience
What do you like best about the product?
Great experience using Gong, especially different people separate audio formats availability.
What do you dislike about the product?
Nothing as of now. Easy system access and good functionality.
What problems is the product solving and how is that benefiting you?
Used in accessing recorded meetings which further helps in different internal tools.
Self-Learning, Insightful
What do you like best about the product?
Happy to hear so many sales professionals bring valuable inputs to the platform through their pitches.
What do you dislike about the product?
Nothing as of now. Maybe I would be happy to see people from my country share their pitches here.
What problems is the product solving and how is that benefiting you?
My problem of active listening, cognitive thinking with a lot of patience. I usually rush to answer and that has improved over the time hearing other sales folks.
Sales Ops Analyst
What do you like best about the product?
Easy to use and great insights provided to all employees
What do you dislike about the product?
Should be an easier way to organize calls
What problems is the product solving and how is that benefiting you?
Clear and concise
Invaluable Success Tool for Any Seller
What do you like best about the product?
Gong is extremely intuitive. I'm surprised at simply how incredible and easy to use the UI is. I can find any of my calls at any time, not only to review for coaching, but to go back over if I forgot to take notes. It is an incredible tool that I can't imagine life without.
What do you dislike about the product?
The only thing I don't like is that it sometimes logs the company name instead of the lead name, making it hard for me to find specific calls. I think there might be a better way to do this though. I think this is user error/configuration error on my end.
What problems is the product solving and how is that benefiting you?
I'm solving the problem of not being able to know where my calls go wrong. I can pinpoint specific incidents where I could have dipped when I dodged, or vice versa. (Accidental Dodgeball reference?) Also it's incredibly helpful to push deals forward and remember key takeaways from conversations when I'm having 20+ per day.
clean UX. Easy to use. Great for reviewing Google Meets
What do you like best about the product?
Great for reviewing Google Meets. Simple to find past calls to review.
What do you dislike about the product?
I haven't used Gong long enough to have "dislikes" yet.
What problems is the product solving and how is that benefiting you?
Thanks to Gong, we can auto-record our google meets for review and use them for future new-hire training sessions.
I love the features Gong has
What do you like best about the product?
It's easy to find past calls. I like the search function. I also like that I can look at the transcript and see the timestamp for when certain people are talking.
What do you dislike about the product?
I don't dislike anything about Gong at the moment.
What problems is the product solving and how is that benefiting you?
Great for listening to past calls and for note taking.
Gong improves my sales performance more than any other factor, hands down.
What do you like best about the product?
I use Gong every day to review, analyze, and improve my sales performance. Reviewing my calls whenever, wherever, is genuinely invaluable and makes all the difference.
What do you dislike about the product?
Honestly, I see no downside of using Gong. I try to recall the days when I didn't have a tool like this at my disposal - it's horrible. I can't imagine a world without Gong.
What problems is the product solving and how is that benefiting you?
Because of Gong, no information is lost. I can always go back in time and review exactly which words were said, numbers shared, and opportunities discovered. I can easily align with team members and customers/prospects alike.
I didn't know much about gong before, but after using it and getting use to it, I absolutely love it
What do you like best about the product?
I like how you can view others calls as well as your own. I like the the filter is so diverse as well.
What do you dislike about the product?
It can be somewhat confusing at first if you don't have anyone to explain it to you.
What problems is the product solving and how is that benefiting you?
It is helping me understand where I didn't cover in a call and where my weak points are when talking to new clients.
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