Gong
Gong.ioExternal reviews
6,600 reviews
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Amazing calling tool
What do you like best about the product?
Listening to others calls, the search ability.
What do you dislike about the product?
The stats aren't always right and don't always help.
What problems is the product solving and how is that benefiting you?
Issues with my pitch, things I'm doing wrong and things I'm doing right, it's helping to fine tune my pitch. I use it daily. So glad I am able to perfect my pitch using it!
Easy to use, great tool for listening to calls.
What do you like best about the product?
The ease of use is essential for tools like these. Gong is the best i've used.
What do you dislike about the product?
Sometimes it may take awhile for calls to upload to Gong.
What problems is the product solving and how is that benefiting you?
I'm fixing a problem I'm having with talk time with people.
I'm happy with the product, I find it to be very useful
What do you like best about the product?
Being able to focus on a specific speaker
What do you dislike about the product?
Sometimes the transcript isn't doing great, but that usually end up in good laughs
What problems is the product solving and how is that benefiting you?
Sharing calls with team members who are unable to join due to time difference
Great tool for amazing calls and creating written summaries
What do you like best about the product?
voice to text transcription and in-depth statistics
What do you dislike about the product?
Hebrew is not appropriately supported for voice recognition, and hard to seamless setup connection to video conference apps
What problems is the product solving and how is that benefiting you?
need to summarize calling and analyze the dynamics of the call
Recommendations to others considering the product:
Check the local language recognition quality
How did we live without it all this time?
What do you like best about the product?
It takes the recording of your meeting to a whole new league. The timeline lets you jump to the parts where the important speaker speaks. The automatic translations help you jump to the most important moment of the conversation.
What do you dislike about the product?
The automatic translations are cute but could be more accurate.
What problems is the product solving and how is that benefiting you?
As a product manager, discovering problems by our customers is super-important. Reviewing previous conversations and identifying the exact pain points is easy with Gong. You can jump to the most important moment of the conversation, and there will be no dispute within the team over what the customer says.
Critical tool for product GTM, Sales/CS Training, and customer centricity!
What do you like best about the product?
Our AE, CSM & supporting contacts were incredibly helpful throughout the process!
What do you dislike about the product?
Nothing!! Like, literally nothing. Props to John Richards especially!
What problems is the product solving and how is that benefiting you?
We are incorporating customer voice into our funnel, developing GTM strategies, training sales & customer success teams!
Recommendations to others considering the product:
Identify your company-level vision, strategy, and goals before purchasing Gong. The AE / CS contacts are great about developing them and building out an instance to achieve desired results, but having a foundation is incredibly helpful.
Essential Sales Tool - Once You Start Using Gong You'll Never Go Back
What do you like best about the product?
There is value for everyone. Reps have better conversations by being able to focus on the prospect/customer and LISTEN, refer back to the conversation for better follow up, and identify open questions, opportunities for improvement, product requests, etc. that can easily be shared for input, feedback, etc. Managers get better deal insights and coaching opportunities. Execs get better visibility and better insights across the team. Cross-functional teams get better customer feedback and input on what's working not working. The list goes on.
And you can get a lot of value out of the tool without putting a ton of work into actively managing / adminstering it. Although you get a ton more value if you do put in that work.
And you can get a lot of value out of the tool without putting a ton of work into actively managing / adminstering it. Although you get a ton more value if you do put in that work.
What do you dislike about the product?
It's all one big product. We don't use everything, and it does feel like we are paying for a lot of functionality that we're not using yet.
There's almost too much you can do with Trackers, and it can be challenging figuring out where to start. It can be challenging to figure out what to track and then build trackers that effectively track it.
There's almost too much you can do with Trackers, and it can be challenging figuring out where to start. It can be challenging to figure out what to track and then build trackers that effectively track it.
What problems is the product solving and how is that benefiting you?
The way we engage with customers pre and post sales is one of our biggest differentiators. Gong helps us do that by allowing reps to truly listen to our customers to uncover problems and objectives and ultimately put solutions in place that address what exactly they need. And then transfer information internally to help ensure we are delivering on what's been committed.
Highly recommend for other product marketers
What do you like best about the product?
easy access to every single sales call - this has been immensely helpful in identifying common consumer pain points as we have looked to update our messaging based on target personas
What do you dislike about the product?
none, Gong meets all my needs. Great product.
What problems is the product solving and how is that benefiting you?
messaging updates, tracking common pain points for target personas, objection handling
Great for Review
What do you like best about the product?
I really appreciate being able to send call links to colleagues and the level of accuracy in the transcripts.
What do you dislike about the product?
I'd like to explore integrations more. It would be interesting to compare and contrast syncing Gong to Outreach rather than using Kaia.
What problems is the product solving and how is that benefiting you?
I'm able to track past deals effectively and have a trusted source of notes to go off for prospecting, especially with reconnects.
Recommendations to others considering the product:
Take a look at their university, it's very comprehensive!
Gong changed the game in the B2B space.
What do you like best about the product?
When I was an SDR, Gong allowed me to listen to other of my peers calls to see what they are doing to get more meetings.
When I got into Marketing, it allows me to listen to what are some things our customers are saying and I would use that to create a campaign.
When I got into Marketing, it allows me to listen to what are some things our customers are saying and I would use that to create a campaign.
What do you dislike about the product?
I can't think of anything that I dislike about Gong yet.
Everything is working properly for me right now.
Everything is working properly for me right now.
What problems is the product solving and how is that benefiting you?
Gong allows me to understand what are some of my customers and prospects are saying, I really like the transcript part.
It's also mobile friendly.
It's also mobile friendly.
Recommendations to others considering the product:
If you're in sales, marketing, or customer success -- I highly recommend Gong!
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