Gong
Gong.ioExternal reviews
6,606 reviews
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Review your calls and learn from others quickly
What do you like best about the product?
I love that you can specifically send or listen to a call right where you would like to. It is also very convenient to search through a transcript when searching for key terms used.
What do you dislike about the product?
I am not sure if this is a feature, but it would be nice to make some calls private to specific groups only. That way if there is a specific call that should not be shared you can lock it down.
What problems is the product solving and how is that benefiting you?
Throughout the onboarding process I was asked to shadow colleague's calls. Sometimes this is not really possible, so it is nice to be able to listen to recorded calls to learn conversation topics. I also enjoy seeing the analysis after a call to see talk time and review my calls that way as well.
Gong Review
What do you like best about the product?
Ability to review talk tracks & the ability to have saved zoom calls that we can share within out organization
What do you dislike about the product?
If I schedule a last minute meeting it will not record it
What problems is the product solving and how is that benefiting you?
Recapping zoom calls with clients
Gong Review from an admin
What do you like best about the product?
For what we are doing as administrators, it isn't too difficult to add new users.
What do you dislike about the product?
For what we are doing as administrators, there are a lot of fields to fill out that we as a company don't use.
What problems is the product solving and how is that benefiting you?
It tracks the potential deals and the deals at risk.
Gong: Streamlining the Learning and Support Process
What do you like best about the product?
I appreciate the insightfulness, but most importantly the highlights. It is awesome that a peer/mentor/supervisor can see the highlights of the call transcribed without having to listen to the whole thing. This makes it more digestable.
What do you dislike about the product?
I don't think it is necessarily a downside, but now that everything is transparent, you must bring your A-game all of the time. It is a great thing for the the business but being under the microscope all of the time is tough.
What problems is the product solving and how is that benefiting you?
Gong allows us to be accountable, analyze our patterns and learn from them.
Great to turn your meetings/interview sessions into text
What do you like best about the product?
I like that Gong provides a way to turn audio into text so you can scan them quickly later. This is especially useful if you are recording customer calls to review and learn from them.
What do you dislike about the product?
When audio is converted into text, sometimes it chooses the wrong words and reading the text makes no sense. It would be great if Gong could improve their speech-to-text conversion.
What problems is the product solving and how is that benefiting you?
We use it to save our meetings. However, I've used it to record customer interviews, and it was an efficient way to turn interviews into scannable text to review later.
Useful for Recording and Accessing Calls
What do you like best about the product?
Gong is handy as a tool to record and transcribe all of your calls and meetings.The UI is relatively easy to navigate and gong was loaded onto my systems easily.
What do you dislike about the product?
I don't find the insights it provides to be overly accurate and at least at my org we don't use too many of its features. The tags feature seems to have a lot of irrelevant terms tagged.
What problems is the product solving and how is that benefiting you?
If I forget things on calls it is useful to be able to go back to the platform and review exactly what was said. It also attempts to find action items within the call.
Gong Review
What do you like best about the product?
transcripts and the ability to see the talk time of each participant
What do you dislike about the product?
the lag time for the screen display when listening in on others calls
What problems is the product solving and how is that benefiting you?
Gong allows me to rewatch my own sales calls and capture details I wouldve missed
Gong is a gamechanger!
What do you like best about the product?
Gong has changed how I manage calls. I no longer have to take my attention away from our clients to take notes because Gong does it for me. It also helps me improve by reviewing my call stats and giving recommendations. The Deals board hasb een amazing for seeing a big-picture view of my pipeline and its risks. Lastly, Gong Assist is so helpful for follow-ups.
What do you dislike about the product?
I wish the AI-driven topics populated based on the whole gong database instead of our company amassing 100s or hours of calls. We're a small shop so it's going to take al ong time.
What problems is the product solving and how is that benefiting you?
Gong helps sales and support teams be present in their calls by automating notetaking and follow-up tasks. It also provides insights and recommendations to be more successful based on benchmarks. Gong's recommendations for call improvement keep us aware of our habits and help us to understand where we can get better to help our customers more.
saviour
What do you like best about the product?
Call recording, transcripts, and any comments shared on the chat are all recorded.
What do you dislike about the product?
No downside. But can have a quicker sync with SFDC.
What problems is the product solving and how is that benefiting you?
Notetaking, visibility on deals
Gong is very easy to use overall great experience.
What do you like best about the product?
I really like the ease with which I can review similar calls from teammates in which I had a difficult time with objections.
What do you dislike about the product?
I can be overwhelming to navigagte in the begin with all the different tabs available.
What problems is the product solving and how is that benefiting you?
I am easily able to go back and listen to calls for any request that were made during the call that I may have forgotten about.
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