Gong
Gong.ioExternal reviews
6,600 reviews
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Excellent platform for sales-based employers
What do you like best about the product?
The platform is sleek, easy to use and can be loaded quickly. It lets you review personal, team-based, and company-wide levels.
What do you dislike about the product?
Gong is very useful but isn't as integrated as I would like for it to be.
What problems is the product solving and how is that benefiting you?
Gong allows me to learn from my mistakes and grow as a salesperson. Growing is always a huge part of sales and customer service.
Must have !!!
What do you like best about the product?
Data and analytics that are captured on each call
What do you dislike about the product?
Nothing at all ! This tool does everything that I need it to do
What problems is the product solving and how is that benefiting you?
Sales training, call coaching, call sharing
Recommendations to others considering the product:
Go for it - gold standard in the industry
Great Sales Tool
What do you like best about the product?
I love that my calls are recorded and transcribed. This allows me to be more fully engaged with my clients during the call and not furiously trying to capture everything in my notes. I can always go back and scan through the transcript (or use search) to find key points in the conversation.
What do you dislike about the product?
Nothing. It's a complete platform I enjoy using.
What problems is the product solving and how is that benefiting you?
Being more present with customers. The transcript is a great way to review details from the call instead of listening through a call all over again. Most of the time I catch additional details I missed in the initial conversation.
So helpful in a virtual sales environment
What do you like best about the product?
Gong has been great to listen to team member's calls to learn new product pitches, how to handle objections and move a deal along.
What do you dislike about the product?
Nothing I would change so far, it's been a great tool
What problems is the product solving and how is that benefiting you?
It's great to go back and listen to my calls so I can focus on my prospect and not on taking notes. I've become a more active listener and the conversation flows better
Great tool for organizing calls/emails
What do you like best about the product?
Gong keeps a record of all calls and emails between you and a client, and organizes it by client name. I get a lot of information very quickly in meetings, so if I didn't have Gong, I would probably miss quite a bit of it in my notes. It's also a good tool for transitioning from the sales process to implementation. I can listen to the sales calls and see exactly what was promised, and what the client is looking for.
What do you dislike about the product?
If you sent an email and had a call on the same day, it's hard to see the call sometimes. That's a very small complaint, but the interface makes the email really easy to find on the page, but I always scroll past the call and it takes me a while to find it.
What problems is the product solving and how is that benefiting you?
Gong gives me a backup in case I miss something in my call notes. I can glance through the transcript to find the point in the call that I'm looking for. My manager can also check out my calls and gauge how I'm doing/things to work on, which makes it easier to manage people remotely.
Great Tool for Managers
What do you like best about the product?
Since we are no longer in the office, Gong helps me stay connected with my team. I can spend time listening to calls; I like to use the speed up option to review faster. I can provide authentic coaching to my team with specific examples.
What do you dislike about the product?
No real concerns at this point. I get a daily summary of my team's calls, can search by client or rep. All good!
What problems is the product solving and how is that benefiting you?
This tool helps with visibility. Since we are no longer in the office, this provides much-needed insights.
One of the best Customer Success Management tools I've used so far!
What do you like best about the product?
Ability to listen to individual speakers
What do you dislike about the product?
No way to keep track of time when speaking
What problems is the product solving and how is that benefiting you?
Staying on top of customer interactions, engaging in strategic conversations, and using Gong to fill in any gaps feedback
Recommendations to others considering the product:
Gong is a must-have tool for customer-centric companies, aka all companies!
Phenomenal tool
What do you like best about the product?
Statistics, helps me adjust my calling skills. Get to spend time with my manager reviewing calls I made to critique and refine. Get to listen to other coworker's calls for help and advice!
What do you dislike about the product?
At the moment I haven't experienced any negatives! I love Gong!
What problems is the product solving and how is that benefiting you?
Cold calling skills/ability. Outreach skills, Patience, creating a unique conversation to strike more business.
Recommendations to others considering the product:
Get it!
Useful tool for individual, team and org development as well as training
What do you like best about the product?
Being able to drill down and identify certain words, phrases and key products we're working on. I also like the ability to measure who does most of the talking (rep vs. client) as well as share snippets, not just full calls.
What do you dislike about the product?
Organizing into library folders can be difficult or inconsistent when it comes to visibility or sharing within cross-functional teams. I also don't like that there is a limited choice in how to scorecard or grade - 3 stars vs 5 - and no custom option for 4, etc.
What problems is the product solving and how is that benefiting you?
Being able to snippet ideal parts of calls and share with trainers, new hires or other stakeholders is a big benefit. Previously we had to timestamp and have listeners scrub through to find the relevant parts of the call.
Recommendations to others considering the product:
Super useful and the use cases are endless! Sign up for their sales coaching emails too - I've loved Devin's insights!
Sharpen your blade with Gong
What do you like best about the product?
Gong is an effective tool that provides customers and presenters with valuable insight into their shared interactions.
What do you dislike about the product?
Artificial intelligence can provide feedback on patterns within a specified user's calls and suggestions on improving those patterns with more effective alternatives. An example of this would be for a presenter that uses the um sound often. Gong could identify that usage as a potentially negative trend and suggest using actual words instead.
What problems is the product solving and how is that benefiting you?
With so many interactions it's great to go to Gong for reminders and recall important nuances in the customer interaction. Additionally, receiving the statistics feedback is a great way to keep us accountable on our calls.
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