Gong
Gong.ioExternal reviews
6,571 reviews
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The greatest tool to keep your deals in check for sales reps
What do you like best about the product?
The notetaker and the forecast functionalities.
What do you dislike about the product?
The AI is not really top notch (when I am asking questions about calls).
What problems is the product solving and how is that benefiting you?
Keeping track of my deals and reviewing calls.
Useful For Note Taking
What do you like best about the product?
The software's ability to record and transcribe software is a lifesaver
What do you dislike about the product?
the recording disclaimer could be shorter
What problems is the product solving and how is that benefiting you?
Notetaking and organizing
Gong is recommended
What do you like best about the product?
Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals.
What do you dislike about the product?
none, i don't have any reason to hate about it
What problems is the product solving and how is that benefiting you?
Gong is an invaluable tool for our sales team. It provides a crystal-clear view into customer conversations, allowing us to coach our reps more effectively and understand exactly what's happening on the front lines. The insights it delivers have been key to improving our performance and closing more deals.
Very Effective
What do you like best about the product?
I can review my own call and use it improve myself and it helps me to see the ease of implementation and it really supports me to do my best and I use it very frequently
What do you dislike about the product?
To be honest it is very useful to me so I don't have anything that I dislike about it
What problems is the product solving and how is that benefiting you?
Helping me to review my calls so that I can go though my calls and rectify my mistakes I made in my previous calls
Rep review
What do you like best about the product?
accuracy in terms of reviewing and corrective reporting.
What do you dislike about the product?
Nothing as of now. Good to use. and easy of integration.
What problems is the product solving and how is that benefiting you?
Product related explanation.
this is THE sales toll
What do you like best about the product?
Gong allows me to focus on the conversation, not typing. I am able to be and remain engaged throughout the entirety of any and all sales conversations I'm a part of.
What do you dislike about the product?
Sometimes it can take a bit to give the analysis but that is an hour at most.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to determine top priorities for the customer be reiterating what they've said.
Director of Customer Success
What do you like best about the product?
Smooth integration and helps with knowledge sharing and management
What do you dislike about the product?
Sometimes it doesn't join calls (rare but happens).
The logic of when Gong might not join a call isn't clear
The logic of when Gong might not join a call isn't clear
What problems is the product solving and how is that benefiting you?
Helps track information about accounts, and helps handovers between reps and between Sales and Customer Success
Gong - Strong Tool for Sales
What do you like best about the product?
Gong is a great product with a great UI. With new AI functionality, it is easy to research accounts and keep a clients' priorities and strategies top of mind. Call analysis remains best in the market. Forecasting is also strong as it connects with Salesforce seamlessly.
What do you dislike about the product?
AI generated follow-up e-mails could be a bit more thorough and polished.
What problems is the product solving and how is that benefiting you?
Coaching, training, feedback, forecasting and research.
The most useful tool for Success.
What do you like best about the product?
It's easy to use, very familiar and intuitive. I love the AI tools since they help keep track of the most important information discussed during meetings.
What do you dislike about the product?
I can't think of something I don't like.
What problems is the product solving and how is that benefiting you?
Gong helps keep track of tasks and sends reminders or new updates of topics that are being discussed.
Great Tool for Sales calls
What do you like best about the product?
Gong makes it incredibly easy to review sales calls and identify areas for improvement. The transcription and call recording features are very accurate, and the AI-driven insights provide actionable feedback on talk ratios, customer engagement, and next steps. I especially like the deal tracking capabilities—it helps me stay on top of opportunities and ensures nothing slips through the cracks. Having all conversations centralized also makes collaboration with teammates much smoother.
What do you dislike about the product?
While Gong is powerful, the interface can feel overwhelming at times because there are so many features and insights packed into it. The search function for older calls isn’t always as intuitive as I’d like, and sometimes the AI-generated notes miss small context details. Additionally, the learning curve can be steep for new users who aren’t as comfortable navigating dashboards and analytics-heavy tools.
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of capturing and analyzing sales conversations without relying on memory or manual notes. By automatically recording, transcribing, and analyzing calls, it ensures I never miss important details. It also highlights trends in customer objections, talk ratios, and deal risks, which makes coaching and self-improvement much easier. This saves time, improves call effectiveness, and gives me clear visibility into the health of my pipeline.
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