Gong
Gong.ioExternal reviews
6,606 reviews
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Great tool for sales and internal collaboration with post-sale teams
What do you like best about the product?
Ability to search keywords as part of questions. The level of search customization is truly outstanding. I can filter by topics, speakers, dates, and even opportunity stages. Gong also allows me to get insights through AI on all my opportunities for the year and quarter. It spots risk based on historical data, not only about things that have been said or not brought up but also analyzes who has been involved in every opportunity to give me a thorough analysis of the health of my business. I really like how I can share snippets of calls with both internal and external stakeholders, while gaining visibility on how much of the recording the viewed and who was the person that accessed it.
What do you dislike about the product?
Nothing so far. Sometimes calls don't sync properly with Zoom but you can always download and upload manually. I don't see any major issues as of now, they are also constantly adding new features and making the platform more intuitive + with each rollout they ask for feedback which makes for a healthy positive loop. I've been a Gong user for 3 years now in multiple organizations and have seen the platform grow.
What problems is the product solving and how is that benefiting you?
Having to take notes during calls is a thing of the past, now I can actually focus on having conversations. It solves having to paraphrase to managers or peers what clients said. It is also incredibly helpful to be able to replay recording at an accelerated speed.
Great for when you don't have time to join calls and more user friendly than zoom recordings!
What do you like best about the product?
The user interface is easy and intuitive.
What do you dislike about the product?
Downsides is just not widespread usage and no collective organization method of the calls themselves.
What problems is the product solving and how is that benefiting you?
Being able to watch sales calls if I miss them or don't have time to join (or it doesn't make sense for my function to join).
Gong helps you to check your interaction and build your relationship with a client or prospect
What do you like best about the product?
The post conversation stats produce a gamified effect that means I can challenge myself to do even better next time
What do you dislike about the product?
I find that adding a meeting that I have been invited to, not arranged, to be a cumbersome process. I would like a "button" that says something like "invite gong"
What problems is the product solving and how is that benefiting you?
Following a game plan and making sure we have consistently good conversations and continually improve
Amazing sales tool
What do you like best about the product?
There are many things to like about Gong. In my opinion, the searchable library function is the most helpful.
What do you dislike about the product?
It's hard to think of a feature that isn't useful but maybe the Assist function.
What problems is the product solving and how is that benefiting you?
For new hires, it makes it easy to find calls to train with.
An awesome experience! If not the best, Gong is one of the best tools in the SaaS industry.
What do you like best about the product?
Recording, sharing snippets from video recording, searching relevant calls, smoothing the sales process and training.
What do you dislike about the product?
If the videos can get recorded faster, it'll be a tremendous experience.
What problems is the product solving and how is that benefiting you?
Sales process, demo videos, training and snippets.
Great insight into our business
What do you like best about the product?
I love the deal insights. This gives me visibility into deals in progress that I can't see without asking the reps. The coaching opportunities that have come from it have been incredibly beneficial.
What do you dislike about the product?
There is a lot of data and calls to wrap your head around, so while it's very insightful we probably just need to find a better way to use the libraries to be more efficient.
What problems is the product solving and how is that benefiting you?
With an 8 person I don't have the opportunity to sit on as many prospect calls as I'd like, so Gong gives me the ability to broaden my coaching and enforce enablement sessions.
Useful tool for analyzing Sales
What do you like best about the product?
Trackers and all reviews, team activity and clients feedbacks
What do you dislike about the product?
nothing that I can think of, probably the way permissions are made and how access is managed
What problems is the product solving and how is that benefiting you?
Trackers and all reviews, team activity and clients feedbacks
Very easy to navigate through the video and find the right place to recap
What do you like best about the product?
Ability to search through a transcript and jump to a place immediately. transcript separation by people
What do you dislike about the product?
Nothing really. I like everything about Gond.
What problems is the product solving and how is that benefiting you?
Allow finding right fragment in a video much faster instead of watching everything
Gong Review
What do you like best about the product?
Being able to review your own call and listen to where you need improvment.
What do you dislike about the product?
I really don't see any downside to Gong. The only problem is when the calls skip or freeze.
What problems is the product solving and how is that benefiting you?
It is solving the issue of not remembering what was discussed and being able to go back and listen to the call.
A great way to learn from yourself!
What do you like best about the product?
WhaI find the most helpful about Gong is the ability to not only listen back to my calls but to go back and read them as well!
What do you dislike about the product?
Not much that I dislike about Gong in all honesty
What problems is the product solving and how is that benefiting you?
Gong is helping me solve the issue of not being able to observe myself in the moment. Getting a birds eyeview of conversations is super helpful
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