Gong
Gong.ioExternal reviews
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Complete Game Changer
What do you like best about the product?
Talk track metrics, ease of onboarding and deal cycle/timeline review (previous prospect history and current cycle insights). I truly do not know how I onboarded in any sales role previously without Gong. It is still essential to my day-to-day as an Enterprise sales rep and saves an incredible amount of time when researching, pitching and closing deals.
What do you dislike about the product?
There could be more connection points to other tools in our tech stack, and it could be easier to take notes within the platform. Some manual inputs ideally could be automated.
What problems is the product solving and how is that benefiting you?
Time wasted trying to track down in-flight reps to hop on discovery calls or demos when getting started has been completely eliminated. The timeline function of contact (email/calls - and a complete record of all!) reduces time spent in SFDC trying to track down sloppy notes from previous reps - or yourself :)
Recommendations to others considering the product:
This tool will be essential to your sales team!
Excellent platform!
What do you like best about the product?
I love how easy it is to manage. The insights are fantastic and I love how it can provide valuable insights not only for sales, but also for marketing and product development.
What do you dislike about the product?
The deals tab is great but it has not been extremely useful so far. Also, it would be great to be able to identify speakers for audio/video that I manually load to the platform.
What problems is the product solving and how is that benefiting you?
We are working to solve our use case questions, improve how sales reps deliver our message, and provide feedback to the developers. We currently have more unknowns than knowns and Gong has been a big help with the discovery!
Unexpected delight
What do you like best about the product?
-Ability to record meetings and track who has spoken at what time
-Ability to share recordings across my organization
-Ability to review different parts of the video
- Usability
-Ability to share recordings across my organization
-Ability to review different parts of the video
- Usability
What do you dislike about the product?
-It was a great experience. I guess the only thing would be to make Gong more incorporated with other tools such as Zoom -- it would be great to toggle between both platforms easily.
What problems is the product solving and how is that benefiting you?
- I am new at my company, and I was watching a lot of Gong videos of earlier interviews with customers.
- Gong helped me get up to speed on the business and understand our customers' needs quickly.
- Note: For me, I thrive on hearing customers talk about their challenges in their own words. I prefer this approach to look at data or having someone tell me about our customers. In one day, I was able to watch 10 customer interviews. I binged on Gong
- Gong helped me get up to speed on the business and understand our customers' needs quickly.
- Note: For me, I thrive on hearing customers talk about their challenges in their own words. I prefer this approach to look at data or having someone tell me about our customers. In one day, I was able to watch 10 customer interviews. I binged on Gong
Recommendations to others considering the product:
Gong is a great way to record meetings and share this information across the organization. In fact, you watch recordings of several meetings in one sitting.
I often do Gong-Binging --- watching several recordings of client meetings in one sitting.
I often do Gong-Binging --- watching several recordings of client meetings in one sitting.
No need for notes anymore!!
What do you like best about the product?
I can really listen to customers and not worry about getting all the call details written down. It's really easy to finish a call, go into Gong and then review the call by referring to the audio or the transcribed script. It's a piece of cake to refer back to customers' feedback now.
What do you dislike about the product?
At the moment, there are no cons. The tool is very user-friendly, and it requires minimal training to get up to speed.
What problems is the product solving and how is that benefiting you?
Tracking customers feedback to improve our product. Also, the team can easily give me post-live feedback.. so I can improve my customer-facing skills.
Great Platform!
What do you like best about the product?
Gong is great for staying on top of all of your deals as well as improving your pitches. The stats they provide are a great way to track engagement and improve your processes.
What do you dislike about the product?
This platform includes everything I use. The only thing I would say I "dislike" is it took our team a bit to fully learn all of the capabilities.
What problems is the product solving and how is that benefiting you?
We are trying to improve our sales process. The main thing we realized is our engagement ratings and have worked on ways to keep our calls more engaging.
Amazing Tool!
What do you like best about the product?
Love the ability to record calls but also being able to have coaching along the way as well.
What do you dislike about the product?
If there is anything to dislike it would be some of the organization of calls, but maybe that is due to certain orgs.
What problems is the product solving and how is that benefiting you?
Learning on different calls and being able to share recorded calls with clients.
Gong Review
What do you like best about the product?
I like the ability to go back and review my calls so I know both what goes on in the call, which serves as great notes but also I can review myself.
What do you dislike about the product?
Sometimes it is a bit hard to read the chart which shows emails and calls on the blot chart.
What problems is the product solving and how is that benefiting you?
Bad note taking. I can remember call and customers needs better with Gong rather than just taking notes.
Recommendations to others considering the product:
Use it daily to keep up with customer information.
Can't work with out it
What do you like best about the product?
When you rin back to back meetings listening is more importnant then note taking however the details can get lost in the conversation. I love Gong as it lets be in the moment with a customer or team member and allows me to go back for the details.
What do you dislike about the product?
I wish adding the gong invite was easier, often times the app does not insert itself into zoom or google calls conferences and I miss adding gong at the time. It can give me a sense of security that isn't always there
What problems is the product solving and how is that benefiting you?
conversational details aren't falling through the cracks any longer. We can collaborate internally on client facing calls much easier and its far faster to get caught up on the conversations.
Recommendations to others considering the product:
Use it in all client facing calls
GONG Rocks
What do you like best about the product?
Ability to highlight follow-up items and the transcription tool.
What do you dislike about the product?
Notifications about $ at stake in the pipeline
What problems is the product solving and how is that benefiting you?
Able to track conversations for robust client notes.
Love it!
What do you like best about the product?
Can go back and play the recordings and listen to parts that matter most for the purpose and can selectively see which people spoke at what times and can move back and forth. Helps in knowledge sharing and collaboration within and across teams.
What do you dislike about the product?
I am actually satisfied with this product and have no complaints :)
What problems is the product solving and how is that benefiting you?
From the marketing point of view, I can view customer and prospect calls conducted by our AEs and can understand the customer perspectives and market segments.
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