Gong
Gong.ioExternal reviews
6,589 reviews
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Great Training Tool
What do you like best about the product?
I really like how easy Gong has made my onboarding at my new job. It's great to have access to recordings of my team members calls and my own calls to continue to grow my skillset!
What do you dislike about the product?
Nothing yet. If anything, the only thing I can think of is the "announcement" at the start of the call. I haven't been in Gong long enough to know if there is a way to turn the volume down on it. But honesly nothing so far.
What problems is the product solving and how is that benefiting you?
Training - for myself and my team
Customer Health
Pipeline Health
It's a very well rounded tool to hit on all of your needs for the sales process. I'm really liking it so far!
Customer Health
Pipeline Health
It's a very well rounded tool to hit on all of your needs for the sales process. I'm really liking it so far!
Recommendations to others considering the product:
It's a great account management and sales training tool
Favorite tool for my job
What do you like best about the product?
Gong is very easy to use and has a nice interface. I mainly use it to send calls to my clients and to review my notes and action items internally.
What do you dislike about the product?
Sometimes the script of the recording is a little buggy, and does not capture accurate dialogue.
What problems is the product solving and how is that benefiting you?
Is so helpful to review calls to see what was discovered previously and create agenda items for new meetings or circle back on follow ups with my clients.
Recommendations to others considering the product:
Makes being client facing so much easier
Very efficient
What do you like best about the product?
Saves me time, serves as a note taker and reminder for all things follow up
What do you dislike about the product?
finding older calls can be a bit challenging
What problems is the product solving and how is that benefiting you?
saves me time. I can be more focused on the call, as opposed to taking notes
This is the best coaching tool for remote sales teams
What do you like best about the product?
Having a library of calls to quickly onboard new talent into the business and timely sales call coaching
What do you dislike about the product?
I have not run into anything yet that I do not like
What problems is the product solving and how is that benefiting you?
Training at scale
Automatic call notes for additional customer engagement
Skills development through detailed coaching
Pipeline measurement and forecasting
Automatic call notes for additional customer engagement
Skills development through detailed coaching
Pipeline measurement and forecasting
Best notes ever are the notes I don't even have to worry about taking
What do you like best about the product?
The search bar feature so I can find key points of my conversation fast and easily without having to spend time reviewing the whole conversation or listening to full dialogues.
What do you dislike about the product?
The only downside there's for me is that in the Spanish conversations the transcript is not as accurate as in English so there a need to spend more time manually analyzing the dialogue
What problems is the product solving and how is that benefiting you?
For one my conversations are mora natural because I don't take notes while my prospect talks, I can review calls and I can learn from the calls of more experienced member of my team
LOVE IT!!!
What do you like best about the product?
Being able to identify key words and pinpoint where they are said on the calls!
What do you dislike about the product?
Sometimes the fast forward and rewind feature glitch.
What problems is the product solving and how is that benefiting you?
Being able to go back and review calls, see where I made a mistake, and correct them for the future.
Recommendations to others considering the product:
GO FOR IT!!!
Great tool for re-evaluating performance and sales training
What do you like best about the product?
I just started a new sales position, and I love being able to go and "sit in" on other sales rep's previous calls, learn more about what our clients need, and great responses to questions I wouldn't of been able glean on my own volition.
What do you dislike about the product?
I like reading the transcripts, but I don't like how it minimizes the video as much as it does. If they were able to add another view with a display under the full size video that would be best.
What problems is the product solving and how is that benefiting you?
I'm able to go back over sessions I've done before additional meetings and pull out the things they say they need in addition to personal touches that help build rapport.
Amazing tool
What do you like best about the product?
It has so many beautiful features like tagging adding to the library.
Helps in kind of database creation for all the meeting happening.
Helps in kind of database creation for all the meeting happening.
What do you dislike about the product?
QASA form is missing, it would be helpful if that is included as it would reduce the double work done by QA
What problems is the product solving and how is that benefiting you?
transcript available
tagging the team
snippet creation
library of calls
tagging the team
snippet creation
library of calls
Great insights!
What do you like best about the product?
I like the visibility that Gong gives me into calls that peers are having with current customers along with prospects.
What do you dislike about the product?
I have only been using Gong with my team for a few weeks and have not come across any feature gaps yet.
What problems is the product solving and how is that benefiting you?
I use Gong to listen to calls that my teammates have had. Because Gong records my calls, I no longer have to fuss around with Zoom recording settings or uploading my recordings to a folder for other members of my team to access. Now, I can just send them a link.
I have been likeing this program it helps me be able to review my own calls and collaborate better
What do you like best about the product?
The ability to listen to my own calls that were graded whenever I want
What do you dislike about the product?
Noy much the previous program I had no involvement in so hard to compare
What problems is the product solving and how is that benefiting you?
Nothing I can note
Recommendations to others considering the product:
I would recommend trying it out as it is a straightforward program with an easy to use interface
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