Gong
Gong.ioExternal reviews
6,589 reviews
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Love Gong
What do you like best about the product?
Gong is so helpful for the remote work that we do; i can go back and listen to my calls and my manager can do the same. There are so many cool features that help us focus on what we want, without having to do all of that manual work!
What do you dislike about the product?
Really not much that I dislike about Gong, it's easy to use and often with sales tools they can be outdated and clunky,this is really user friendly and ive never experienced any glitches
What problems is the product solving and how is that benefiting you?
Sales training is really helpful, it makes it easy to go back and reflect on calls, as well as have our entire team aligned in what we're saying to our clients.
A must-have
What do you like best about the product?
Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic.
Updating this a bit later, I would not work for a sales-organization without Gong. It makes my previous jobs look like the stone age. New update, still unbelievable value, I now use engage is is even more awesome as is the summary tool.
Engage makes follow ups so easy and so good.
Updating this a bit later, I would not work for a sales-organization without Gong. It makes my previous jobs look like the stone age. New update, still unbelievable value, I now use engage is is even more awesome as is the summary tool.
Engage makes follow ups so easy and so good.
What do you dislike about the product?
Gong doesn't do the best job of dealing with duplicate accounts in sfdc. (the SFDC search feature does it better) so occasionally I find it difficult to find the right account. I wish Gong would allow me access the recordings a bit faster, I think it waits for teh AI to have reviewed the call before I can view/share the recording.
What problems is the product solving and how is that benefiting you?
Onboarding efficiency. Account Transitions. Ease of receiving feedback. Ease of sharing best practices.
Allows for better focus on calls because you know your notes are basically done for you. Very easy to share recordings and track their opens.
Engage makes follow ups so easy and high quality
Allows for better focus on calls because you know your notes are basically done for you. Very easy to share recordings and track their opens.
Engage makes follow ups so easy and high quality
Gong review , great experience
What do you like best about the product?
Visibility into calls, analytics on topics, deal management and insights
What do you dislike about the product?
Analytics can be improved, deal data and reporting
What problems is the product solving and how is that benefiting you?
Training of sales reps, insights into deals, forecasting and looking into problematic deals
Gong is Amazing
What do you like best about the product?
The insights and tools are fantastic. Gong has allowed me to better understand my habits (ie. how quickly I wait to speak before a client finishes talking) as well as helps track my deals.
Would recommend 10/10
Would recommend 10/10
What do you dislike about the product?
If you cancel or reschedule a meeting, it can be hard to add Gong back into a zoom meeting last minute if a client shows up for the call
What problems is the product solving and how is that benefiting you?
I love the key word indicators that alert me if a deal is ever in jeopardy because a topic such as "pricing" or "next steps" were not mentioned.
Gong is great for your Sales call//training needs
What do you like best about the product?
I like the dashboard view of Gong. It is easy to navigate between your own calls and calls from other team members. It is also helpful seeing the associated deal amount on the calls that are attached to specific deals.
What do you dislike about the product?
I don't think I am using Gong to its fullest capacity. This is in part of my internal management though, not necessarily the product. There is a lot we can do inside the platform.
What problems is the product solving and how is that benefiting you?
The main benefit I retrieve from gong is call coaching and feedback I'm able to receive on recorded conversations.
Recommendations to others considering the product:
NA
10x ramp up time!
What do you like best about the product?
Thanks to Gong my ramp up time has been reduced by 10x! Listening to previous conversations has allowed me to seamlessly get up to speed with opportunities!
What do you dislike about the product?
Nothing! Its amazing! The one gripe would me that I didn't have it at past companies!
What problems is the product solving and how is that benefiting you?
Onboarding and transiting opportunities! It's allowed me to have an indepth understading of my pipeline.
Recommendations to others considering the product:
Get it! Your team will thank you!
love being able to listen back to my calls
What do you like best about the product?
love being able to listen back to my calls. Gong has a fantastic algorithm to tell you what works and what doesn't work. the fact that it transcribes each call is a game changer. Also they have fantastic articles.
What do you dislike about the product?
I would like it if I could listen in to calls while they are being analyzed. However, if the only bad thing I can think of is the fact that I have to wait 10 more minutes to listen to a call, that's pretty good.
What problems is the product solving and how is that benefiting you?
I am always working on improving my calls and I definitely wouldn't be able to do that nearly as effectively without gong. Gong has shown me what works and what doesn't.
Gong makes it easier to review past calls
What do you like best about the product?
tagging capabilities for each speaker and screen sharing
What do you dislike about the product?
sometimes tagging (speaker) is inaccurate and shows the wrong speaker
What problems is the product solving and how is that benefiting you?
Call recording and post-call review. It's easier to review past calls and understand which parts are important
Business Development Representative
What do you like best about the product?
My favorite Gong feature is the ability to search through videos using just text to find exactly what information I am looking for. This has helped me learn from my Account Executives in a more efficient way.
What do you dislike about the product?
The only downside I can think of from my perspective is not being to figure out which calls are the first call that has taken place with a prospect without knowing the title.
What problems is the product solving and how is that benefiting you?
Gong has been a great resource when it comes to training new hires and learning from peers. Similar to Affinity it has helped us to harness our institutional knowledge to the best of our ability.
Recommendations to others considering the product:
Gong is a necessity for any sales team looking to enhance their coaching and share their knowledge collaboratively and effectively.
CSM
What do you like best about the product?
Granular filters provided to find presentations
What do you dislike about the product?
the video image is quite small when scrolling through the recent calls
What problems is the product solving and how is that benefiting you?
taking notes during meetings is too challenging so gong has really assisted
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