Gong
Gong.ioExternal reviews
6,589 reviews
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Gone has streamlined my communication and records clearly
What do you like best about the product?
I enjoy the ability to catch words during a conversation.
What do you dislike about the product?
notes do not seem to integrate with Hubspot or churnzero
What problems is the product solving and how is that benefiting you?
quality assurance
A must have tool for any growing sales team
What do you like best about the product?
-The ability to enforce coaching
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
-The ease of use of the search and filters
-How the deal board helps with pipeline managers
-The ability to easily score calls
-How they are constantly innovating
What do you dislike about the product?
It is one of the most expensive tools that we have in our sales stack
What problems is the product solving and how is that benefiting you?
-See how we position against competitors
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
-Provide coaching through listening, commenting and scorecards
-Ability to get ahead of churn
-Help strengthen discovery by use of points of interests
-Help track new products rollouts
Recommendations to others considering the product:
It's worth every penny
Lets me improve customer conversations
What do you like best about the product?
I like the integration and analysis feature very much
What do you dislike about the product?
I feel the app should offer a plug-in to any of the video/audio calling app
What problems is the product solving and how is that benefiting you?
It lets me focus on conversations rather than worry about taking notes
Recommendations to others considering the product:
Highly recommend Gong
Big fan of Gong
What do you like best about the product?
Makes it easy to review my own calls (especially before a follow up or getting more details about win/loss), share a call with clients and/or team members and listening to another team member's call for training. Love that transcripts are searchable. Works well on mobile. When onboarding, I could listen to a colleague's call while walking the dog to pick up on some best practices.
What do you dislike about the product?
Love that transcripts are searchable, but would love to be able to edit for corrections (minor quibble). Love that Gong is able to identify other people who joined the call, even if they weren't on the invite and is able to send them a copy of the recording. (Would be great if user is able to view that email address to add to their own CRM/database if that was the first contact.)
What problems is the product solving and how is that benefiting you?
Gong is great as both a training tool and sales/support enablement.
Recommendations to others considering the product:
Highly recommend if company has frequent sales calls with clients.
Easy to use and Integrates with CRM
What do you like best about the product?
I love that it is linked to Salesforce. It's easy to click on the call from my record in Salesforce.
What do you dislike about the product?
I have not found anything yet! It's very intuitive so far.
What problems is the product solving and how is that benefiting you?
A way to capture my discovery call info without being distracted taking notes on the live call. Gong allows me to really focus and have a great conversation with prospects.
Gong review
What do you like best about the product?
The easy access to the call so that we can listen whenever we want to
What do you dislike about the product?
Nothing as such to dislike but it would have been better we can get structured according to date wise
What problems is the product solving and how is that benefiting you?
Its easy to listen to the call and we can track all our records easily.
Recommendations to others considering the product:
It's easy to access and use
Gong is a very advanced tool which will help agents in self analysing their calling skills
What do you like best about the product?
It provides a transcript which is really good.
What do you dislike about the product?
The only thing I dislike about Gong is that not all inbound calls get recorded.
What problems is the product solving and how is that benefiting you?
Key areas of the call are easy to track.
Recommendations to others considering the product:
Recommend to fully utilize the transcripts
Great for reviews and coaching
What do you like best about the product?
Coaching abilities, and reviews ability to listen to other great calls
What do you dislike about the product?
Nothing really to dislike, very useful tool
What problems is the product solving and how is that benefiting you?
Any calls that need review are easily accessible and coaching based off that is very useful
Excellent
What do you like best about the product?
Working remote is hard. Not having your peers around to pick up new talk tracks and things to bounce off eachother kind of makes the day hard. Gong allows the office feel
What do you dislike about the product?
Nothing really just that i wish it picked up more calls, some calls are not recorded. Other than that i would not change a thing about Gong, it really helps you
What problems is the product solving and how is that benefiting you?
It gives the feel of being in the office, it allows you to be refreshed and gives confidence when you feel like you have hit a brick wall. I really really enjoy it...
Recommendations to others considering the product:
It really brings the office home
Amazing product with an amazing user experience
What do you like best about the product?
Search capabilities
Speech to text logs
Speech to text logs
What do you dislike about the product?
Icons are not always intuitive
Deeper analytics
Deeper analytics
What problems is the product solving and how is that benefiting you?
Review Sales conversations to identify customer problems
Reuse recordings for internal trainings
Reuse recordings for internal trainings
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