Gong
Gong.ioExternal reviews
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Game Changing - Level Up Across Every Department in our Organization
What do you like best about the product?
- Listening to conversations - insights into engagement, quality of conversations
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
- Just in time coaching
- Tagging and Library
- Deal Insights
- Ability to connect to Hubspot and Teams
What do you dislike about the product?
- I'd love to see more use cases and features to support customer success and formal Voice of Customer programs
What problems is the product solving and how is that benefiting you?
- Coaching across our GTM teams
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
- Customer Insights to support our GTM efforts
- Support of our Voice of Customer efforts
- Sharing customer praise and friction points across all teams including support and engineering
- Refining our sales and marketing messages
- Charing our customer voice with executives and our board
- Capturing team member recognition
- Gathering and defining product enhancements via Product Advisory board capture
- Discovering opportunities for advocacy
Recommendations to others considering the product:
Highly recommend!
love listening to specific calls
What do you like best about the product?
I love listening and reading the transcripts
What do you dislike about the product?
It's not easy to navigate at first, a lot of clicking around
What problems is the product solving and how is that benefiting you?
fixing language, tone and most importantly taking bits and pieces I believe are most beneficial
Recommendations to others considering the product:
Its a very useful tool!
Awesome application for taking Minutes of Meeting
What do you like best about the product?
I love how Gong captures the minutes of meetings and action points through its inbuilt NLP and ML algorithm.
What do you dislike about the product?
Nothing I think of at this point. All the features of app are highly useful.
What problems is the product solving and how is that benefiting you?
Minutes of meeting and action points.
Recommendations to others considering the product:
Not specifically just a helpful app.
great tool for sales people to gain valuable insight for improvement/best practices
What do you like best about the product?
What I like the most is the ability to make comments on calls, specifically a time stamp on where a note should be made.
What do you dislike about the product?
I don't dislike anything. However, there are a couple of recommendations I could make. Please make your transcript reading is more accurate and have more resources available for people who want to learn how to better leverage gong for their teams
What problems is the product solving and how is that benefiting you?
I am a sales manager so I am using Gong for training my employees. I realize that with Gong it is very easy to pin point exactly where in the call my employee needs assistance for improvement
Easy to use and valuable
What do you like best about the product?
I like that Gong records all my client meetings. It is easy to share recordings of product training with my clients. I also like that Gong takes notes for me during meetings so I don't have to! Gong's call transcriptions are helpful so I can easily go back to the recording and search for a specific topic.
What do you dislike about the product?
Nothing! I find many features helpful like the interaction stats and follow-up reminders.
What problems is the product solving and how is that benefiting you?
n/a
Gong is a helpful way to monitor team quality
What do you like best about the product?
I like that gong is an easy way to rate, and monitor team quality in a fun, and interactive way.
What do you dislike about the product?
I wish that gong was able to connect to salesloft to filter out calls such as "qualifying" or " DM contact requested. It would make it easier to score quality calls.
What problems is the product solving and how is that benefiting you?
We are solving call quality problems. We have realized that managing a large team means there is more to monitor and assess. We are solving the overall issue of making sure all calls are higher quality.
Recommendations to others considering the product:
I would recommend there to be the same call filters as salesloft so we can easier review quality calls.
A must have tool!
What do you like best about the product?
Gong has saved hours of time reviewing calls, kept me accountable, and makes sure I'm in the loop. I enjoy the feature where you can request an email sent directly to your inbox with all calls including a particular mention.
What do you dislike about the product?
Nothing! Everything has been up to my expectations.
What problems is the product solving and how is that benefiting you?
Keeping track of all the things, helps me stay detail-oriented.
Recommendations to others considering the product:
Use it!
Amazing!
What do you like best about the product?
easy access to my meetings making it very seamless to listen back and take notes for follow ups
What do you dislike about the product?
not great notetaking, words are often very off making it impossible to only read without hearing the words
What problems is the product solving and how is that benefiting you?
distracted taking notes during a meeting and missing valuable info
Gong Review
What do you like best about the product?
Customer facing interactions become easier and smoother. Can listen to the calls later for quality purpose
What do you dislike about the product?
Nothing as such, Started few months back.
What problems is the product solving and how is that benefiting you?
web conferencing to understand the insights they need to close more deals.
Recommendations to others considering the product:
Gong is extremely useful for quality
Gong Review
What do you like best about the product?
We can listen to our call and implement the changes as required, which will help us to make better conversation with the customer.
What do you dislike about the product?
As of now, it is only able to record and listen to inbound calls, not outbound calls
What problems is the product solving and how is that benefiting you?
After listening to calls, I can work better and it helps me pitch more efficiently while on call.
Recommendations to others considering the product:
It will help to improve the quality of calls and conversations with the customers.
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