Gong
Gong.ioExternal reviews
6,589 reviews
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Great software to track leads, interactions, and record meetings
What do you like best about the product?
As a Sales Engineer who can't be on all discovery calls with my account exec, I love how efficiently you can skip between speakers on the recording and speed it up/down so I can efficiently get the information I need.
What do you dislike about the product?
The transcription is mostly accurate but sometimes could be a bit improved.
What problems is the product solving and how is that benefiting you?
Gong has saved me time in not having to attend every meeting with my account exec to get pain points. It is so much easier to review calls efficiently, search for terms, switch between speakers, and review transcriptions. This allows for more effective next meetings and saves the whole team time.
Record, Review, Improve!
What do you like best about the product?
I really enjoy that it captures the talking times of both parties to show who is doing the talking when I engage with customers
What do you dislike about the product?
I really have yet to find much that I don't like about this product
What problems is the product solving and how is that benefiting you?
I am able to review my calls with my leaders to ensure that my talk tracks improve and my engagement with customers is consistently getting better
It's one of the best actionable integrated platforms I've used so far
What do you like best about the product?
I like how it captures and analyses customer interaction across different industries. This is extremely helpful while on a call with the customer, as it highlights the risks and opportunities. It is very easy to use and incredibly transparent. It's our team's favorite already! We are also able to see all our interactions in one place and analyze them for ourselves. It's now more than easy to keep track of our performance. Can tag my manager to pitch in at any point and it's most helpful as they can leave comments and remarks for us. As a team we can share our knowledge, experience and feedback better.
What do you dislike about the product?
I have been using gong for a while now and so far there is nothing that I nor my team dislikes. The way the platform is built to bring every team member closer, improve communication, and increase the visibility among the team is amazing.
What problems is the product solving and how is that benefiting you?
My major concern as a sales professional has always been not being able to go back and listen to my calls so I can analyze my performance better. But with gong, I can do that and more. I have more insight into my client interactions now. I am better able to analyze before-hand the challenges and objections from clients belonging to different industries.
HUGE Gong Fan!
What do you like best about the product?
There are four things most helpful:
1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up.
2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our calls, he can listen to the previous calls for context and to prep and do so in 2x, cutting out the "noise". Very effective use of time.
3. Great customer experience - I can share calls externally if customers or prospects want to review and/or share a call. Also very helpful if new team members join mid-sales-cycle - sharing a backlog of calls helps that person get up to speed, so we can continue moving forward.
4. Internal training - Gong is a great tool for SDRs, AEs, Management to listen to calls for training, critiquing, etc.
1. My brain can only handle so much information. I am on 6-10 calls all day, every day. Gong allows me to take a breath, re-listen and/or view the transcript to ensure I've properly addressed all questions/comments for follow up.
2. I work closely with our VP of Tech Consulting, and having calls recorded allows him to skip the first round or two of disco calls, and come in when he's needed the most. Before he joins our calls, he can listen to the previous calls for context and to prep and do so in 2x, cutting out the "noise". Very effective use of time.
3. Great customer experience - I can share calls externally if customers or prospects want to review and/or share a call. Also very helpful if new team members join mid-sales-cycle - sharing a backlog of calls helps that person get up to speed, so we can continue moving forward.
4. Internal training - Gong is a great tool for SDRs, AEs, Management to listen to calls for training, critiquing, etc.
What do you dislike about the product?
Sometimes there's a wonky connection with my Zoom and even my internal meetings have an "auto record" function that is just a nuisance, but we are working to see if it's just a setting unique to me, or something else.
What problems is the product solving and how is that benefiting you?
Productivity, accountability, efficiency. I can pay well more attention to the humans I am speaking with, to have meaningful, non-distracted conversations, and know that I can review the call following to ensure all proper next steps and follow-ups are in place. I depend on Gong to aid in my success and allow me to have a strong foundation to be as efficient and effective as humanly possible.
Incredible Sales Tool
What do you like best about the product?
Ease of use, instant feedback, AI based transcript and auto-sent next steps after a call are all extremely valuable both from closing deals and for constant training and feedback.
What do you dislike about the product?
The transcript feature seems to need some work. Sometimes the words do not properly match up with what's exactly said and can cause some confusion. But overall, great experience so far.
What problems is the product solving and how is that benefiting you?
Solving the problem of forgetting exactly what customers say in a call, not worrying about taking notes in a call, and being able to re-watch a demo to learn is invaluable.
Supremely helpful technology
What do you like best about the product?
ease of relistening/coaching, the cataloging of our calls, transcripts, sharing snippets, search capabilities, building libraries, speed of onboarding new team members
What do you dislike about the product?
Finding how-to info is not always easy, but the tool is fairly intuitive. However, I know there are some features I could be better leveraging.
What problems is the product solving and how is that benefiting you?
coaching, dispersing VOC throughout org
Talent Development Partner
What do you like best about the product?
The ability to section calls based on topics in order to create libraries for learning and shared best practices for success.
What do you dislike about the product?
I can't think of anything that I really dislike, but some additional features would be helpful such as maybe having a bot that flags or highlights text that is marked as useful information
What problems is the product solving and how is that benefiting you?
I am using gong internally to create libraries of learning for our CSMs to scale knowledge and best practices
User-friendly coaching tool
What do you like best about the product?
The insights and the feedback tool are really effective
What do you dislike about the product?
There is not much that I dislike about Gong
What problems is the product solving and how is that benefiting you?
knowing the talk ratio is extremely helpful moving forward with potential clients
A tool a sales executive cannot live without
What do you like best about the product?
Very easy to setup and use. The mobile app is also very easy to use.
What do you dislike about the product?
The tool is more complex than a previous solution that I used so the ramp time to learn Gong is higher.
What problems is the product solving and how is that benefiting you?
I used to take notes by hand, this makes it easier to stay engaged in the meeting.
Recommendations to others considering the product:
Seeing is believing
5 star
What do you like best about the product?
Adding comments to calls in real-time, scorecards, and more
What do you dislike about the product?
Everything is great. There are no negatives.
What problems is the product solving and how is that benefiting you?
Call coaching - 5 star. Ability to listen in as well as provide proper feedback to my Reps.
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