Gong
Gong.ioExternal reviews
6,571 reviews
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Game-changer
What do you like best about the product?
I love how intuitive and practical Gong is—it's like having an extra set of hands for sales with a bonus insider track for sales enablement. The AI's ability to capture, analyze, and surface insights from calls and emails is a game-changer. The Ask Anything tool and customizable Deal Briefs make it easier to keep track of opportunities and identify risk areas. The integrations with Salesforce and Outlook mean everything is synced.
The support from Gong has also been fantastic. Ben is a true strategic partner. Simon and Nathan were incredibly helpful in getting things set up and answering questions. They all take the time to make sure we’re using Gong to its full potential.
The support from Gong has also been fantastic. Ben is a true strategic partner. Simon and Nathan were incredibly helpful in getting things set up and answering questions. They all take the time to make sure we’re using Gong to its full potential.
What do you dislike about the product?
There is nothing to dislike about using Gong.
What problems is the product solving and how is that benefiting you?
Gong breaks down silos, providing access in one easy-to-use space. We're giving Sales and Professional Service time back through customized discovery call and account briefs. Reducing, and sometimes eliminating, the need for hand-off calls.
Efficient Call Recording and Transcription Tool
What do you like best about the product?
I love how Gong seamlessly records and transcribes my calls, eliminating the need to take notes. This saves me significant time and enhances my productivity. The summaries provided by Gong contribute greatly to my learning and professional development. Integrating Gong with Salesforce is very convenient, as I can access call recordings directly from within Salesforce.
What do you dislike about the product?
nothing really
What problems is the product solving and how is that benefiting you?
I use Gong to record and transcribe calls, saving me time by eliminating note-taking. It helps me learn from colleagues' calls and work more efficiently, with easy playback available directly from Salesforce.
I have used other tools in the CI space, and Gong is hands down the best UI and most valuablez
What do you like best about the product?
Gong offers not only a great UI and UX but truly valuable features that save me time as a rep including AI email summaries, easy search function and easy filtering abilities.
What do you dislike about the product?
Sometimes the app is a bit buggy when trying to listen to calls on the go.
What problems is the product solving and how is that benefiting you?
Gong is allowing me to truly understand the needs of my customers by highlighting key points I may have missed live on the call.
Made my job easier
What do you like best about the product?
It provides recap of each call and create a follow up email for you.
What do you dislike about the product?
None that I can think of now. So far, everything works great.
What problems is the product solving and how is that benefiting you?
It allows me to focus on the call rather than taking notes.
One of the best sales tools you can have in your stack
What do you like best about the product?
Call analysis based on relevant industry KPI's is unmatched. I can figure out exactly where my gaps are compared to top sellers to properly address them in personal development.
What do you dislike about the product?
Team analysis isn't always easy to gather
What problems is the product solving and how is that benefiting you?
Increasing rep effectiveness during phone and video conversations
Love this tool
What do you like best about the product?
Best in class at call summaries, understanding account information, and researching accounts
What do you dislike about the product?
It could be better with search features and functionality
What problems is the product solving and how is that benefiting you?
Quickly find information from Accounts within the business without asking internal people
Gong is key to efficiency and offers complete transparency into your accounts.
What do you like best about the product?
It reduces the heavy lift of notetaking, accurate follow ups, and allows for quick hit insights for relevant information. Provides the ability to transfer knowledge internally and get relevant teams up to speed in a matter of minutes. The briefs and AI prompts are great for finding what you need and the ability to click into those to take you directly to the time the information was shared. It drives efficiency and minimizes mistakes.
What do you dislike about the product?
Not much to report. The navigation at times isn't as simplistic as I'd like. I'm lazy and would love to see advanced automation where the call briefs/action oriented follow ups sent directly to my inbox after calls. It'd be cool to add executive roles and stakeholders to an account in Gong who could receive a weekly/monthly recap of the activity on the account.
What problems is the product solving and how is that benefiting you?
Proactive account outreach. Internal knowledge transfer to our leadership and CX teams for understanding our customers business priorities, feature enhancements, and for account transitions. Organizational benefits for email responses and key action items to follow up on with customers. Huge for EBR preparation as well.
My #1 Tool
What do you like best about the product?
The platform is super user friendly and easy to navigate. It provided very detailed information and make my day to day so much easier and keeps my work super organized.
What do you dislike about the product?
I wish there was live transcriptions for phone calls almost like subtitles for calls.
What problems is the product solving and how is that benefiting you?
It is an amazing organizational tools and keeps my day to day tasks all in one spot
Rapid Onboarding and Engaged Customer Interactions
What do you like best about the product?
I really appreciate Gong's pipeline tracking. It allows me to quickly set up and understand pipeline status effortlessly. I find watching recordings of other people's calls invaluable for fast onboarding and understanding customer challenges. I love how Gong lets me engage with customers without worrying about taking notes. I can rely on Gong for detailed notes post-calls, ensuring I always give my best to customers.
What do you dislike about the product?
I'd love if there was some kind of integration with ChatGPT that made it a little quicker to go through the process that I currently have.
What problems is the product solving and how is that benefiting you?
I use Gong to ramp up quickly, analyze calls effectively, and engage more with customers without taking notes, enhancing my sales performance.
Huge fan of Gong.
What do you like best about the product?
Huge fan of Gong.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
I use it on every call — the recordings, transcripts, and summaries have become essential. It’s dramatically improved how I manage follow-ups and track key info. I genuinely can’t imagine working without it now. Total game-changer for efficiency and accountability.
What do you dislike about the product?
They can add more AI capabilities. but that is it!
What problems is the product solving and how is that benefiting you?
summaries, key highlights, Action items
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