Gong
Gong.ioExternal reviews
6,585 reviews
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Helpful all-in-one AI sales tool
What do you like best about the product?
Top tier recording, transcription, summary of sales calls, AI analysis
What do you dislike about the product?
Higher cost
AI analysis and coaching is not real time
AI analysis and coaching is not real time
What problems is the product solving and how is that benefiting you?
Recording, transcription, summary of sales calls with AI
Exceptional Usability, Perfect Integrations
What do you like best about the product?
I really like the usability of Gong, the ease of finding information. And I really like the briefing tools, especially the account review, which gives me a summary of everything that happened with the account. I also like the email follow-up generated by the platform. Additionally, the setup was very practical and almost everything was done automatically, making it very intuitive to use.
What do you dislike about the product?
Maybe it would be nice if Gong could have tasks or calls that you could receive reminders about, but this is also controlled in my case by other software.
What problems is the product solving and how is that benefiting you?
Gong helps me optimize my time, generate precise emails with AI, and learn from colleagues through recordings.
Effortless Call Recording and Insightful Analytics for Sales Teams
What do you like best about the product?
It makes easy to record and review calls, so I don’t have to rely on memory or notes. I can quickly find what a customer said and get coaching based on real conversations. The analytics and insights help me improve my sales approach and learn from top performers
What do you dislike about the product?
If CRM data isn’t kept up to date, some insights can be inaccurate. Sometimes it feels like just another tool managers use to find issues, and the need to announce call recording can be awkward with customers.
What problems is the product solving and how is that benefiting you?
Gong helps me remember exactly what was discussed on calls, so I don’t miss important details or promises. It also shows me where deals get stuck and gives feedback on how I can improve my conversations. This means I can follow up better, close more deals, and learn from my mistakes faster.
Insightful Call Analysis and Seamless Sharing
What do you like best about the product?
Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research
What do you dislike about the product?
i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable
What problems is the product solving and how is that benefiting you?
Gong is solving the business problem of having a central place of recorded sales calls to help with our feedback research. This benefits me because I have a library of collected feedback to analyze and sythensize
A Convenient and Holistic Outreach Solution
What do you like best about the product?
Its very convenient and holistic, one of the best outreach solutions
What do you dislike about the product?
Nothing as of now to dislike, its a great product
What problems is the product solving and how is that benefiting you?
It has increased our connect rate and helped us be on top of our daily tasks
Absolutely Love This Software!
What do you like best about the product?
The interface is simple to understand and effective to use. It gives complete accuracy and insight to performance metrics and is a convenient and useful tool.
What do you dislike about the product?
At the moment I have no dislikes. I use Gong on a daily basis and the fact that I can review my calls is extremely helpful an adds insights to where I can improve.
What problems is the product solving and how is that benefiting you?
Gong helps me to refine lead searches and optimize mty performance by giving me clear indications on where to focus my efforts.
Perfect Call Analysis and Performance Tool
What do you like best about the product?
I appreciate how Gong gives exactly correct details of the call and helps in accessing my performance. I like that it offers an overview and to-the-point answers. I enjoy having my performance review, tips to improve, and call records all in one place. It's great that the initial setup of Gong was very easy, and I find it just perfect.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
Gong provides exact call details and helps assess my performance. It offers an overview with to-the-point answers and consolidates call records and performance reviews with tips to improve.
Exceptional Voice Recognition, Needs More Research Features
What do you like best about the product?
I really like Gong's voice/speaker identification; it's excellent and much better than other research software we've used. The insights captured in summaries are of higher quality than competitor products. Even though Gong isn't specifically designed for product research, it works very well for us in that capacity. Setting up Gong was quite easy, and getting access was straightforward for me. We previously used Marvin, but Gong has performed better in several areas.
What do you dislike about the product?
Gong isn't designed for product research, but still works very well for us in that capacity. Features that support research goals and insights could help us further if developed. More ways to track themes or insights across multiple interviews could be helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to capture customer interviews, helping me evaluate how features work for them. Its voice identification and insight quality are excellent, outperforming previous software.
Insightful Call Analysis with Detailed Performance Breakdown
What do you like best about the product?
Scores and breakdown on how I did for each part of the call
What do you dislike about the product?
Sometimes the search function is not as accurate and may required a few tries
What problems is the product solving and how is that benefiting you?
Helps me listen to my convos and get feedback and improve on it
Versatile Tool That Elevates Coaching and Analytics
What do you like best about the product?
I love how versatile gong is. I started using Gong as a coach, which really helped my professional development, as my manager was able to listen to my calls and provide feedback. Now, as a data analyst, I love that gong surfaces actionable insights and engagement metrics.
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
I have Gong product launch certification and it has made implementing this tool a breeze. Also, I am in awe with the customer support library! I use Gong everyday!
What do you dislike about the product?
As a Gong Admin, there are some functionalities I wish gong did differently. For example, the permission profiles are a bit convoluted and there is not a easy way to ensure that everyone has access to forecasting.
What problems is the product solving and how is that benefiting you?
Gong allows our product, marketing, and leadership teams to hear the voice of our customers directly, which helps enable our company to go to market faster and better.
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