Gong
Gong.ioExternal reviews
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Awesome way to record calls/ meetings and share with your team.
What do you like best about the product?
Very easy to use, easy way to collaborate and receive feedback from your team, you receive very valuable data from the calls and ultimately improve the way you communicate in your meetings.
What do you dislike about the product?
I haven't had any negative experiences with Gong so far. Effortless to use after you set it up.
What problems is the product solving and how is that benefiting you?
I have watched meetings of my co-workers that are very good at their jobs, and it's been very inspiring and educational to see them at work. Gong allows you to watch calls that you normally wouldn't get the chance to.
Recommendations to others considering the product:
Highly recommend.
Gong Success
What do you like best about the product?
Able to Recap conversations months prior
What do you dislike about the product?
Clients may not want calls to be recorded.
What problems is the product solving and how is that benefiting you?
Accurately capturing client challenges months after the initial conversation.
Gong is my sales BFF
What do you like best about the product?
I get to immediately review what went right and wrong on a call. I can see my action items. Gong encourages me to reduce my talk track so my customer can explain what they like and want. The ease of use is awesome. I give Gong my highest rating.
What do you dislike about the product?
Many of my colleagues are bi-lingual in Spanish. When a customer also speaks Spanish they often will revert to their native language. it would be great to get the call translated (not by google translate).
What problems is the product solving and how is that benefiting you?
Basic sales 101. Identifying and limiting my filler words. Gong fosters team work, I review my peers' calls and offer my insight, they do the same for me. This tool enables me to become a better rep for my company and a more polished sales professional.
Recommendations to others considering the product:
If your team hesitates because it is too "big brotherish" you probably have integrity issues or a workplace dynamic that needs to be addressed
Great tool for compliance
What do you like best about the product?
Keeps me accountable to have the best quality compliance
What do you dislike about the product?
None, this tool is incredible. I've never had anything like this before.
What problems is the product solving and how is that benefiting you?
Getting to listen to my calls quickly and effectively to review.
Very handy call analysis tool.
What do you like best about the product?
It just doesn't provide the call recording, rather it provides breakdowns and analysis of the call. At the same time when each call recording is availy, it shows the talk ratio and audio transcript too.
What do you dislike about the product?
Sometimes the break downs of the call segments are bot accurate, but literally that's not much of a problem for me since I can understand from the context. Also the call talk ratio is not the only indicator as they send in the call recording emails.
What problems is the product solving and how is that benefiting you?
I can send the call recording to the customers straight away from the Gong call recordi, I can select snippets of the calls for further analysis as well. I can make a quick jump to the call before the foolow up meetings to recap on the previous conversations.
Recommendations to others considering the product:
Worth the using.
Dan's Gong Review
What do you like best about the product?
The fact that I can listen to my own calls.
What do you dislike about the product?
Sometimes it can be difficult to locate a call for my team.
What problems is the product solving and how is that benefiting you?
I am improving my sales skills by listening to other reps sales calls.
Great sales enablement tool
What do you like best about the product?
Accurate timestamps and makes it really.
What do you dislike about the product?
easy to organize calls for training purposes
What problems is the product solving and how is that benefiting you?
Internal training content and transparency into calls. Solves for those both.
Incredible Tool for Video Sharing and Recording
What do you like best about the product?
The ability to find separate parts of the call and have it transcribed. Also the ability to share Zoom conference calls within the company.
What do you dislike about the product?
I feel the transcribing could be a little bit better it's still pretty good but sometimes messes up quite a few words
What problems is the product solving and how is that benefiting you?
Solving the problem of clear communication and the ability to better understand the consumer
Great Tool for Sales
What do you like best about the product?
I love the caption display which is helpful when you're not sure what the client said.
What do you dislike about the product?
I don't dislike anything at this time.I think it has a lot of good features currently.
What problems is the product solving and how is that benefiting you?
I am solving client's needs by being able to go back and takes notes on our conversation. I am more productive.
Recommendations to others considering the product:
To practice using it and take time to get know each feature this way it'll be easy the next time you use it.
Essential to workflow
What do you like best about the product?
I like that I do not have to set up the gong for every call and it does it automatically.
What do you dislike about the product?
The things that I dislike is that sometimes it does not select the correct words that were said in the video within the transcript.
What problems is the product solving and how is that benefiting you?
Using Gong allows me to give my full attention to the customer knowing that any minor details that I missed, I can go back and listen to the call.
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