Gong
Gong.ioExternal reviews
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Gong is a must for any business!
What do you like best about the product?
Gong provides insight and easy access to all calls.
What do you dislike about the product?
Not much really, maybe being able to see where particular things are located in calls better, but they do a good job of this already.
What problems is the product solving and how is that benefiting you?
Transparency. We can see all correspondence between us and our clients, look back and review calls, really streamlines our workflow.
Recommendations to others considering the product:
Definitely test it out, it will make your lives easier
I'm using it as I'm typing this review
What do you like best about the product?
As a CSM, there are situations where either a coworker leaves, gets promoted to a new role, or an account gets transitioned over to me. As fun as it is to read someone else's notes on an account *insert insane amounts of sarcasm here*, it's WAY better to listen to past calls to get an understanding of how they work.
What do you dislike about the product?
There's been an update recently where it pings me and asks if I give it permission for vocal recognition. I don't like it, and I want it to just go away. Also, I wish there was a way to default the amount of days a call is available for when sharing the recording with a customer.
What problems is the product solving and how is that benefiting you?
Effectively learning the easiest ways to understand customers, to improve the way I handle my calls with customers, and doing everything I can do ensure that my vocal fillers are recognized and um...eliminated. Like, yeah.
It's a Must!
What do you like best about the product?
Gong is like having a chaperone for your meetings that is in charge of reminders, providing you follow-ups, and holding everyone accountable. I love having Gong as a tool and partner in my sales process.
What do you dislike about the product?
I can't think of any downsides or dislikes. I love the product.
What problems is the product solving and how is that benefiting you?
Gong allows me to easily access recordings of my calls, share them with team members easily, and review action items needed for clients.
Account Executive
What do you like best about the product?
The breakdown in talk time and the various topic categorized and the transcript.
What do you dislike about the product?
Saving snippets and sending them does not seem to work for me. Would like this to be a little easier so I can send peers just the part of the call that apply to them.
What problems is the product solving and how is that benefiting you?
Able to review my calls and get better at my job. Also nice if I wasn't able to take great notes to review the call easily.
Extremely Useful
What do you like best about the product?
Once a call is complete I have access to review my calls. This allows me to ensure my customer's needs, wants, and desires are all understood and documented. If at any point I need to review the customer interaction, I can do that.
What do you dislike about the product?
I don't have any negatives/drawbacks with this product.
What problems is the product solving and how is that benefiting you?
The note-taker makes it easy to review a call that has a lot of information being exchanged.
Excellent to give self feedback and colleague feedback.
What do you like best about the product?
Very easy to find calls and analyze them.
What do you dislike about the product?
If I leave and re-enter meeting- recorder does not join again.
What problems is the product solving and how is that benefiting you?
Self improvement with client calls.
Super Valuable Tool for Sales Directors
What do you like best about the product?
Gong is not only easy to use, but the different options offered and analytics given make the platform such a valuable tool, especially in the Sales workspace.
As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me to learn about their style and process and give critical feedback - both good and bad.
Seeing how long each call participant speaks, topics discussed and so much more has been invaluable.
As a Director, I have access to all the calls my team makes - with so much enriched data provided by Gong - that enables me to learn about their style and process and give critical feedback - both good and bad.
Seeing how long each call participant speaks, topics discussed and so much more has been invaluable.
What do you dislike about the product?
The only issue I've had as Director is that I cannot see every team member's schedule in the same window; if they have a Team Lead that sits between myself and them, I need to view that Team Lead's group's calls. It's just a few extra clicks, but I would love to see all of my team in one spot.
What problems is the product solving and how is that benefiting you?
Learning where we are winning / losing clients based on how the conversation goes.
Learning how to listen better (if I see that an AE has spoken for too large a percentage of a call)
Being able to spotlight specific calls and share with the team - both to learn from the amazing and also from calls that fell short.
Learning how to listen better (if I see that an AE has spoken for too large a percentage of a call)
Being able to spotlight specific calls and share with the team - both to learn from the amazing and also from calls that fell short.
Super helpful!
What do you like best about the product?
Love being able to go back and review my calls if there are any action items I need to follow up on
What do you dislike about the product?
Sometimes it does not log my calls well. Like it will record the call if I search up my own name but if I search the specific client it sometimes won't log that call.
What problems is the product solving and how is that benefiting you?
In case there is anything that I had missed in my notes, it makes it easy to find certain talking points. Also shows areas of improvements for my calls
Very effective call analysis tool
What do you like best about the product?
Gong records calls and analyzes them based on the conversations content and action points. It breaks down calls based on their parts.
What do you dislike about the product?
It asks to reduce talk ratio each time, but in some calls the talk ratio needs to be higher.
What problems is the product solving and how is that benefiting you?
It keeps a database of the conversations that I am having, I dont need to worry if I am missing to check any notes.
Gong Rocks!
What do you like best about the product?
Call analytics, how to deipher my call attributes and continue to become better every single day
What do you dislike about the product?
Pretty much nothing! I love gong for what it offers and they are always improving it so no complains at this stage
What problems is the product solving and how is that benefiting you?
Call attributes, deals dashboard to look at my activities and team statistics
Recommendations to others considering the product:
Just go for it, do not think twice. It is the best tool in the Revenue Intelligence space
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