Gong
Gong.ioExternal reviews
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I love Gong !!!
What do you like best about the product?
Gong helps us:
Analyze specific topics raised by customers
The option to hear a call in speed
The option to search for words on the transcript
Share recordings with our customers,
Analyze specific topics raised by customers
The option to hear a call in speed
The option to search for words on the transcript
Share recordings with our customers,
What do you dislike about the product?
I love everything, really!
don't have coins
don't have coins
What problems is the product solving and how is that benefiting you?
recording our meeting automatically, so we can get back to the call and transcript and be aware we didn't miss anything.
show us the correspondence with the customer during the time
show us the correspondence with the customer during the time
Gong is amazing and a must for any business.
What do you like best about the product?
Gong has always been an integral part of my development. Not only has it been a gold mine of knowledge, but it has also served as a way for me to consistently level myself up by seeking feedback.
What do you dislike about the product?
To be honest, nothing comes to mind. Perhaps suggestions based on recent interest?
What problems is the product solving and how is that benefiting you?
The fact that it is near impossible to not only retain all info learned but also to have a single place to refer back to when a refresher is needed. Not to mentioned it provides a clear way to seek feedback to put my development into my own hands.
Recommendations to others considering the product:
Sharing Snippets is as easy as copying from the transcript. This has proved incredibly valuable mainly due to its simplicity and ease of sharing.
Reviewing Film like an Athlete
What do you like best about the product?
Gong allows you to fully focus your attention on what is most important, your customer! Instead of taking notes or making sure you are recording your conversation, Gong does all of this plus more. It has enabled myself and team to become better customer facing managers.
What do you dislike about the product?
Gong is awkward to use at first. It is uncomfortable watching others and yourself during what can sometimes be a highly stressful situation. However, embracing this and seeing the value overshadows this initial awkwardness and its value soon becomes present
What problems is the product solving and how is that benefiting you?
I have been able to dissect my talk tracks and interactions with partners in ways not possible before. This is very valuable and made me better at my job. It also reminds you to send a follow-up, ping someone after a few days, and reminders for upcoming calls.
Recommendations to others considering the product:
This tool has a face value, but even greater value will become apparent after using it.
Uninterested in Doing My Job Without It!
What do you like best about the product?
In addition to being able to go back and refresh my own memory about past calls, I love the ability to listen to calls from others in my company. This has helped clear up / prevent misunderstandings and improve the service I can provide customers by catching up on prior calls before I jump on with them. It's also been so helpful to share snippets with team members for product conversations and roadblocks.
What do you dislike about the product?
The transcription is not always super accurate but this is a very small complaint in the large scope of what the product is able to do for me. I also find that sometimes calls aren't logged to the companies super accurately but this may be an internal issue more than a Gong issue.
What problems is the product solving and how is that benefiting you?
One example - I was covering for a colleague who was on sabbatical. Some of the information I shared was said to be "the exact opposite" of what my colleague had previously told the customer. Uh oh! I was able to go back and listen to their previous call and confirm that this wasn't the case - we just worded things a bit different and I could see where the miscommunication was taking place but, fortunately, we were aligned. Without Gong, I wouldn't have been able to find the call quickly, share the snippet externally, and make sure the customer knew she wasn't getting different information from different folks.
Necessity Software!
What do you like best about the product?
Recording the call and providing a transcript has been huge for our organization. While I am not in Sales, there is so much to learn from rewatching calls that went well and calls that had opportunities. It also helps as a source of truth to see who said what and what was promised. The ability to leave comments also helps the team stay involved and call out important parts of the call. From a managerial standpoint, it also provides easy-to-digest insights about the volume of calls that each team member is conducting and contributing. Lastly, being able to snip and send the call to clients has been huge when they have people on their end who are unable to attend.
What do you dislike about the product?
I don't really have any issues with Gong. sometimes the transcript isn't completely accurate, but in almost all cases the point gets across and you can always watch the actual call if the transcript doesn't make sense.
What problems is the product solving and how is that benefiting you?
Gong is helping our Sales and Operations teams track deals, better understand (and remember) what each specific client wants out of our services, and have an easy to reference visual and transcripted log of what was said and when.
Recommendations to others considering the product:
Easy to use. Easy to share calls. Excellent for tracking progress of clients and udnerstanding their needs and interactions with your company. A must-have for Sales and Customer Success organizations alike.
Gong is AMAZING!
What do you like best about the product?
I love the ability to easily search words or conversations in the transcript. Helpful when giving constructive feedback to colleagues!
What do you dislike about the product?
Sometimes I'm not able to join client calls through gong.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to do calls from anywhere and has been a huge help with coaching and note-taking.
Very Valuable for Coaching Team Members
What do you like best about the product?
The best part about Gong is the amount of information you can access right from the call view page when listening to a recording - seeing who is speaking and when is super valuable.
What do you dislike about the product?
There's not much to dislike. I would say sometimes the information being pulled in via CRM integration is off but in my role not a huge issue.
What problems is the product solving and how is that benefiting you?
Personally the ability to provide relevant feedback, coaching, and praise for team members based off of exact moments in a call vs. a discussion afterwards is really valuable.
Gong is Amazing!
What do you like best about the product?
I love how everything is broken down using metrics. This really makes it easy to see specific areas of a call and hone in on what needs to be listened to/understood.
What do you dislike about the product?
Sometimes there is a delay between Salesforce and Gong for calls to be uploaded, typically with longer calls. Honestly, it's such a small issue though that it is barely a dislike at all.
What problems is the product solving and how is that benefiting you?
Using Gong has made it possible for me to learn from my co-workers in new ways, and fine-tune my own approach to sales calls. I've grown significantly by reviewing calls!
Recommendations to others considering the product:
This is an amazing resource!
An excellent tool for honing client communication
What do you like best about the product?
We utilize Gong internally to record and review all client communication. This allows us to review as a team and discuss improvements ("how can I say that better?") and performance. We also utilize the "share call with customers" feature so that our clients have access to our recorded trainings with their teams.
What do you dislike about the product?
The only thing I dislike about Gong is how long a call takes to process if you're trying to share a snippet. I would like to very quickly trim the beginning of a call (often small talk) so that I'm only sharing the most pertinent information in the recording. However, this sometimes takes up to two hours to process.
What problems is the product solving and how is that benefiting you?
We are solving for quality control, consistency in client communication, and sharing of information both internally and externally. This allows for constant improvement.
Gong has transformed me
What do you like best about the product?
Gong has been instrumental in the way I work. From an organizational perspective, it allows me to stay updated and also make sure I didn't miss anything in previous calls. My favorite feature is being able to search by keyword over a specific date range to find information faster.
What do you dislike about the product?
The loud automated voice that starts on every customer call. I wish there was a cleaner option like the way Microsoft presents the "this call is being recorded" text on top of the meetings.
What problems is the product solving and how is that benefiting you?
Time efficiency is the big solver here. I love being able to open Gong on a Monday morning and just refresh what happened last week. It also tracks fairly well via the "to do" area to make sure you are on top of your game if you missed anything.
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