Gong
Gong.ioExternal reviews
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Gong allows for an instant replay of calls and is easier to utilize for coaching
What do you like best about the product?
I like that Gong has options to play calls in different speeds, share calls, and add notes
What do you dislike about the product?
I don't like the Gong takes a while to upload some calls.
What problems is the product solving and how is that benefiting you?
Gong is solving the issue of allowing each rep to become coachable with actual call examples to go off of for reference.
Allows me actively listen on calls!
What do you like best about the product?
Gong allows me to remain completely present on calls knowing that it's recording AND taking notes for me to go back to, vs me scribbling illegible notes and still trying to answer while people talk.
What do you dislike about the product?
Don't have a negative thing to share - Gong is my favourite software in my toolbox!
What problems is the product solving and how is that benefiting you?
Having Gong's transcriptions make it incredibly easy to go back and reference everything related to a particular subject with its keyword search. It also saves me SO much time with the transcript. I used to have really messy notes that I would have to type out or attempt to decipher. Gong now captures every important detail for me and allows me to copy + paste any important information I want to share with my team (or even better yet, send them a link to the call itself).
Effortlessly Organizes and Enhances Sales Processes
What do you like best about the product?
I like how Gong makes my life easy by letting me take the information the customer has presented and query that information after the fact. It's really valuable when I'm trying to get information in a pinch because it lets me provide the exact time snippet of the call that I need and ask the right questions across multiple phone calls. I appreciate how by recording a meeting, Gong helps me understand a lot about both parties, their intentions, and their action items, which often get lost in handwritten notes or memory alone. Having that data makes my sales process and outcomes more reliable and consistent. Also, the initial setup was really easy—it was actually so easy, it was spooky.
What do you dislike about the product?
There are notetakers out there in the market that don't require joining the meeting. And I'd probably prefer if Gong would build a version of the recording software that doesn't require a recording. Also, because they don't have a connector with Claude.
What problems is the product solving and how is that benefiting you?
Gong makes my life easier by letting me query and share customer information. It helps understand conversation contexts with time snippets, making data retrieval easy and sales processes more consistent.
Helping me improve my selling skills
What do you like best about the product?
Interactions stats help me improve certain aspects pf my pitch and the flow of the conversation
What do you dislike about the product?
The product needs more consistency,it feels like they are still ramping up the product capabilities.
What problems is the product solving and how is that benefiting you?
Good tool to get insight of my calls with prospects and learn how to improve
Very user friendly
What do you like best about the product?
Really enjoyed the interface and the integration with the other tools we use.
What do you dislike about the product?
I only used it for a couple weeks and I had no complaints. The reason we ended up switching was due to pricing.
What problems is the product solving and how is that benefiting you?
Gong was great at analyzing our calls to ensure we were saying the right things and taking the time to listen to prospects. The information that Gong is able to give to organizations is extremely valuable.
Good product for work from home
What do you like best about the product?
Super helpful to utilize the transcriptions and follow-ups after meetings
What do you dislike about the product?
Something that I'd like to see more information about is creating folders for teams and easily be able to add and remove gong calls to the folders.
What problems is the product solving and how is that benefiting you?
Helping train new team members
Best feature is conversation visibility
What do you like best about the product?
The greatest feature is the visibility of my old calls and the ability for them to be coached. An underrated feature is that I can look up convos I wasn't a part of and be able to listen in.
What do you dislike about the product?
Not sure about things I genuinely dislike as of now. I haven't been using the platform for very long.
What problems is the product solving and how is that benefiting you?
Gong is solving the ability to have accountable and trackable conversations that allows me to focus on a prospect at the moment and not worry about jotting notes.
Great product for insights and tips to get better
What do you like best about the product?
captures my call right from zoom, analyzes my call, and provides high-level analytics behind it enabling me to review and have my manager as well review and provide feedback
What do you dislike about the product?
I have to click around a bit to navigate but not a major deal.
What problems is the product solving and how is that benefiting you?
recording my calls and providing great coaching aspects on how to improve
Upgrade Season!
What do you like best about the product?
Super helpful in terms of tracking and recording calls, but the insights into the talk tracks, timing, tips, etc. are fantastic.
What do you dislike about the product?
Haven't really had a negative experience with anything Gong yet outside of their update that froze the site.
What problems is the product solving and how is that benefiting you?
Gong is helping our team analyze and improve on our calls and talk tracks.
Gong Provides Everything A Salesperson Needs
What do you like best about the product?
I use Gong daily to review my calls, search for keywords, confirm who was on the call & their role, and then provide my client with a link to their demo call that they can review with people unable to make the call.
What do you dislike about the product?
I don't have any negatives to share about Gong, it meets my specific requirements and I leverage it daily to enhance the way I work with my clientele. Keep on doing what you're doing!
What problems is the product solving and how is that benefiting you?
Providing an accurate recording of the demo call, since they're very technical and have a ton of detail along with questions/answers that are super important to both my company and our clients. I can share quickly and determine how long they have access to the recording.
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