Gong
Gong.ioExternal reviews
6,589 reviews
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I love Gong!
What do you like best about the product?
Gong is perfect for reviewing your sales calls and providing feedback to the team. It has so many helpful features like the assistant, to help you keep deals fresh.
What do you dislike about the product?
I'm not a native English speaker so I do have an accent. I noticed that the transcription is not very good for me, but it works perfectly for my team mates that are native English speakers. But this is not really a big deal.
What problems is the product solving and how is that benefiting you?
Gong is helping me record and keep track of my sales calls, while I can ask and provide feedback for my team. You can even see in which sales calls the name of a competitor was mentioned.
Recommendations to others considering the product:
Provide as much feedback as you can for your team
Extremely resourceful, and easy to use!
What do you like best about the product?
Being able to review all calls, whether my own or my team.
What do you dislike about the product?
No downsides that I've encountered, great tool!
What problems is the product solving and how is that benefiting you?
Providing my clients with recorded material.
Recommendations to others considering the product:
Play around with the system to realize all of its potentials.
Gong is Awesome!
What do you like best about the product?
I like the functionality - how easy it is to use, the filters for each conversation, how you can click into different topics. I think it's a great tool.
What do you dislike about the product?
Sometimes it is hard to find the correct call you're looking for. This may be more on my admin's side than the Gong team.
What problems is the product solving and how is that benefiting you?
Enablement, becoming better at pitching, learning more about my teammates and company.
Recommendations to others considering the product:
NA
Very helpful for training
What do you like best about the product?
Very helpful to see what works best and use as training videos
What do you dislike about the product?
There isn't much I dislike about gong. Great product.
What problems is the product solving and how is that benefiting you?
Easy to watch recorded videos so I can improve
Note taking made easy....
What do you like best about the product?
I love that Gong literally captures my whole conversation with a customer and then I can go back, grab any notes I might have missed, take snippets of conversations and send them across my org from different departments. Never thought I'd like a call recording system but it truly makes my life easier at work. And now that I'm in an enablement role, it makes my life truly easier as I can capture conversations where customers are struggling and I don't have to stop to take notes during the conversation to pass on to a CSM - It's all recorded and the CSM can listen at their convenience. So many helpful ways that Gong makes life easier across all departments.
What do you dislike about the product?
Sometimes I think the metrics aren't exact but it's not an exact science to analyze every single call so it's not a huge deal.
What problems is the product solving and how is that benefiting you?
Note Taking, Sending customer comments across the org, capturing customer pain points to share across the org, sending call follow-ups without needing to detail out every single talking point. Literally making my day job easier.
Recommendations to others considering the product:
No real advice. I love the platform so much more than I liked using the Chorus platform and would choose Gong if I were the decison maker.
Inspirations for Others
What do you like best about the product?
I love seeing my colleagues in action and gives me such valuable insight into what works and doesn't work. The transcript feature makes it useful to pull conversations.
What do you dislike about the product?
I can't say I don't like anything bad about it. I wish you could export videos to external drive.
What problems is the product solving and how is that benefiting you?
I realized what are pain points are for talking and with the gong video recap we can see in action how people react.
Recommendations to others considering the product:
Be open and explore all the conversations they are truly useful.
Business Development, Google Marketing Platform
What do you like best about the product?
Being able to go back and not have to take notes during a call
What do you dislike about the product?
I think being better on mobile and listening to meetings like a podcast would be awesome
What problems is the product solving and how is that benefiting you?
I think being more engaged on a call and not having to capture the info then and there is a game-changer
Great recording tool for sales teams
What do you like best about the product?
Good quality recording,
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
Great note-taking capabilities,
Exceptional team features
Great integration with Slack and SF
What do you dislike about the product?
Price is costly,
Downtime reporting was lacking - but fixed.
Downtime reporting was lacking - but fixed.
What problems is the product solving and how is that benefiting you?
call recording and sharing
I use Gong for all my scheduled calls. As a CSM, I love being able to record my calls.
What do you like best about the product?
Being able to record calls, share them, edit and make shareable snippets. I also really like being able to search through my colleagues' calls.
What do you dislike about the product?
Nothing to dislike. I really like the platform, it is user-friendly and intuitive.
What problems is the product solving and how is that benefiting you?
Since my whole company is using Gong, I used this platform from the beginning as a source of training, it helped me a lot in my onboarding. Now it helps me a lot in my day-to-day work with my clients.
Recommendations to others considering the product:
I recommend using it at full capacity, it is very useful especially if you are working with lots of clients.
Gong the tool
What do you like best about the product?
Gong is reliable and solid. ...
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
The best meeting companion for your sales org. ...
Gong is the BEST Tool Ever! ...
The Gong is real. ...
The new required sales tech. ...
A great platform with actionable insights and amazing customer support. ...
Amazing product that adds value to sales process for both manager and sales person
What do you dislike about the product?
Ringing a gong for the first time is a novel experience. But unless you plan on leading a sales team where reps close, on average, one huge deal per quarter, the experience won't be novel for long. The problem: there is zero variation in the sound a sales gong makes.
What problems is the product solving and how is that benefiting you?
Gong's primary offering is conversational intelligence. From this primary service, it is then able to offer AI-driven insights into deals, people, and a company's marketing channels. Gong records and analyzes video calls, phone calls, emails, and messages
Recommendations to others considering the product:
NA
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