Gong
Gong.ioExternal reviews
6,589 reviews
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Gong helped me become an effective Sales Rep in no time
What do you like best about the product?
I love being able to review my calls with my manager and find areas of improvement that can drive more sales to close
What do you dislike about the product?
Nothing at all the product is great and I love using it.
What problems is the product solving and how is that benefiting you?
Sales effectiveness has been improved by coaching and learning from tenured and successful peers.
Great
What do you like best about the product?
2x speed, review for all my calls as a new ramping AE.
What do you dislike about the product?
basically nothing, potential customers do not mind recording, super helpful for my team.
What problems is the product solving and how is that benefiting you?
Time saving
Your Company's Secret Weapon
What do you like best about the product?
The ability for colleagues to gain the insights to do their jobs more effectively and efficiently has never existed in one tool in the last 25 years.
What do you dislike about the product?
When I find something, I'll let you know.
What problems is the product solving and how is that benefiting you?
Gong solves problems, you've yet to discover on both an individual and workforce level. The ability for someone to immerse themselves into a conversation without note-taking has changed the way salespeople can connect more with clients. In today's WFH and remote working world, Gong connects employees around the globe. The subtleties in conversation and the things that make a big difference. To be able to uncover those in conversations - the tracking tools and the technology, allows Gong to become a company's secret weapon.
Account Executive
What do you like best about the product?
The fact that it records all of our meetings automatically but doesn't feel intrusive during the call itself
What do you dislike about the product?
The transcription at times can be a bit off but that is to be expected. For the most part it works fine.
What problems is the product solving and how is that benefiting you?
Gong allows me to be attentive on calls with the ability to go back and take notes after the fact
Great feature for calls recorded
What do you like best about the product?
The ability to view calls, and review content
What do you dislike about the product?
not anything that I can tell right now, all is good with this app.
What problems is the product solving and how is that benefiting you?
Being able to view calls, if something was missed, review for more understanding as to make changes during calls if needed.
Recommendations to others considering the product:
not any at this time
Gong review
What do you like best about the product?
the fact that we can use hashtags to be able to have team members self identify for themselves where they have good calls or bad calls. Gives a lot of insights for team members to be able to use
What do you dislike about the product?
Not as live as it could be, as well as it's not picking up every call that we're doing. I also think that there needs to be something where it gives calls right at first glance a better way to digest why it's picking those calls
What problems is the product solving and how is that benefiting you?
I haven't really used it that much because it's not tied into our grading system or our salesforce rendition, so it's hard to tie it to team member opportunities
Recommendations to others considering the product:
n/a
Gong always delivers insights but now these are AI driven!
What do you like best about the product?
-Ease of use -Keywords that tell me about opportunities and challenges
-Timeline of activities is really well done
-Ability to easily share snippets with other teams and customers.
-NEW: Love the ease of use and breadth of info from AI tools
-NEW: Starting to explore DealHub - see this as very valuable for forecasting
-Timeline of activities is really well done
-Ability to easily share snippets with other teams and customers.
-NEW: Love the ease of use and breadth of info from AI tools
-NEW: Starting to explore DealHub - see this as very valuable for forecasting
What do you dislike about the product?
Would love a proactive assistant to optimize my trackers and make recommendations.
Instead of snippets from calls, send me a summary and allow me to click in. Summarize, summarize, summarize.
Instead of snippets from calls, send me a summary and allow me to click in. Summarize, summarize, summarize.
What problems is the product solving and how is that benefiting you?
-Improve customer relations/service
-Improve business process outcomes
-Enhance decision making
-Create internal/operational efficiencies
-Improve business process outcomes
-Enhance decision making
-Create internal/operational efficiencies
Makes Everyday Easier with Customers and the Team
What do you like best about the product?
All the features are amazing. The ability to share clips is great. I like that you can expire a video link with a customer too. Adds urgency. Transcript is something I use often. Being able to go in and just search for something that was said helps a lot and saves time to get to a specific part of a video. The analytics blows my mind. Being able to see statistics on talk tracks, time, ratio, patience, and just knowing if you or the customer is talking more is helpful.
What do you dislike about the product?
Nothing honestly. Gong always impresses me!
What problems is the product solving and how is that benefiting you?
For me personally, Gong allows me to analyze how I speak with customers. How often I talk or let them speak. How quick I talk after they talk, etc. It's very intuitive and I love it!
Call Listening
What do you like best about the product?
I like that i can listen to different cal
What do you dislike about the product?
I dont like too much the clicking to get information b ut other than that, its great.
What problems is the product solving and how is that benefiting you?
Were able to help improve the sales skills with peers.
Amazing feature for personal and professional growth in calls
What do you like best about the product?
The way you can share and review based on preview analysis is that's gongs delivered to you. You can find punctual errors and practice for a better pitch in next time if the client.
The feature of sharing to receive feedback it's amazing for me and my team because every call recorded we create a routine to discuss to understand what could be better or share good sentences, impact phrases etc...
The feature of sharing to receive feedback it's amazing for me and my team because every call recorded we create a routine to discuss to understand what could be better or share good sentences, impact phrases etc...
What do you dislike about the product?
Unfortunately all gong stuff it's focused on sales, I'm a manager of Customer Experience, so many of my calls isn't linked to an opportunity or a possibility of winning money. So it's little tuff to feel safe using the software. But only this, I think gong could have a few "skins" or "templates" of visualizations to bring what could be better for each area that uses gong.
What problems is the product solving and how is that benefiting you?
As mentioned, we can understand our pitch and give the chance to other persons to contribute to your professional growth and we develop a better way to communicate with the client.
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