Gong
Gong.ioExternal reviews
6,589 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Besides the human brain, best sales tool on Earth.
What do you like best about the product?
Gong is SO robust. It's the best sales tool on this Earth. Identifies pipe at risk, breaks down WHAT reps/clients are talking about, talk distribution, has transcripts AND video, and is crucial to finding positive replicable behaviors and coaching opportunities. Easily my favorite sales tool in the old toolbelt. I've been a Gong user for years and still don't think I have utilized everything there is on this tool. Any future roles I have, if they're not using Gong, I won't work there. It's too valuable.
What do you dislike about the product?
The only suggestion I would throw in is the talk to text translation is sometimes a bit off. I know this is common in every tech stack tool, including my iPhone. But that's my only thing, is if I go to post a snippet sometimes talk to text is off. Only so much we can do there, though.
What problems is the product solving and how is that benefiting you?
Pipe that's at risk. Uneven talk distribution. Gong picks up how long we're talking vs. how long we're doing a screen share. And Gong picks up how long we're talking about pricing vs. next steps. This tool literally has everything to "catch people doing something right" and identify growth opportunities.
Recommendations to others considering the product:
Just use Gong. Just do this. Especially for Sales.
Incredible for Customer Success teams!
What do you like best about the product?
Listen Later and the ability to save calls to folders. Save and send snippets. Comment on portions of the call. Access transcript, etc!
What do you dislike about the product?
I'd like to be able to save calls to folders via mobile (vs just listen later)
What problems is the product solving and how is that benefiting you?
Enablement. It's also helped me understand the different styles between varying CS teams. I appreciate listening to calls that took place during the pre-sale process so I'm better prepped as a CSM to take on the account. It wouldn't be possible w/o Gong!
Makes onboarding a breeze!
What do you like best about the product?
I like the ability to easily find recordings about content I need. Gong makes it simple for me to review calls across the organisation to always push to be better.
Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I needed it!
Throughout my onboarding, I was able to find calls I needed more guidance on and ultimately get all the information I needed when I needed it!
What do you dislike about the product?
To be honest, nothing yet.
The navigation is intuitive, finding other teammates is smooth and overall the experience is very straightforward.
If being extremely picky it could be a little faster to generate the gong call via Zoom, but again this is being very very picky.
The navigation is intuitive, finding other teammates is smooth and overall the experience is very straightforward.
If being extremely picky it could be a little faster to generate the gong call via Zoom, but again this is being very very picky.
What problems is the product solving and how is that benefiting you?
Gong helps solve internal consistency across calls. It allows me to review my own calls, but possibly more importantly it provides a great way to double-check if anything was agreed on the calls and having evidence of those agreements.
Recommendations to others considering the product:
Go for it. This is my first time using Gong and honestly its been an absolute lifeline!
Great tool for my Customer Success Manager team
What do you like best about the product?
- Great keyword searching capabilities
- Easy to navigate
- Salesforce Integration
- Slack Integration
- Product Board Integration
- Scalability
- Easy to navigate
- Salesforce Integration
- Slack Integration
- Product Board Integration
- Scalability
What do you dislike about the product?
The only thing we don't like is the transcription has errors so have to modify snippets that we send to other teams.
What problems is the product solving and how is that benefiting you?
Allows us to relay customer calls to product, engineering, onboarding, and other teams across the organization. Use recorded calls to train new CSM team members.
Perfect tool
What do you like best about the product?
Gong is easy to use and even offers me insights into my deals that I can use to drive urgency, beat competitors, and hit my quotas.
What do you dislike about the product?
Not much is missing here, and they consistently improve the product.
What problems is the product solving and how is that benefiting you?
I'm using Gong to improve win rates, beat competitors, and improve my sales game.
Critical for Reviewing Meetings with Customers
What do you like best about the product?
Gong has an excellent UI and makes it easy to quickly review calls and pull insights. Love the Points of Interest section that calls out when things happened in the call. The new AI features for recapping a meeting and sharing highlights of the call have been a game changer.
What do you dislike about the product?
Nothing to report here. If they could decrease the time it takes to analyze a call would be awesome. This is a critical part of my workflow and it has been great so far.
What problems is the product solving and how is that benefiting you?
Can focus more on the call and really understand what my customers are saying. I don't have to worry about taking very detailed notes while on the call because I can review it right after and send out my follow up.
Easy to use
What do you like best about the product?
The mobile app is really easy to use and makes it simple to listen to calls when I'm on the run. The computer is a little more robust, but if I didn't have the mobile app, I wouldn't ever have the time to listen to recordings.
What do you dislike about the product?
Sometimes my Okta account and Gong account have a really hard time communicating with each other, especially on the mobile app. This makes it really challenging to listen to recordings.
What problems is the product solving and how is that benefiting you?
I'm listening to recordings to sharpen my skills and become a better sales rep.
Recommendations to others considering the product:
Get it. Easiest Recording software I've used.
Super Easy To Use
What do you like best about the product?
I like how easy Gong is to use and set up. It's super helpful to go back and listen to calls where I may have missed something. My clients like the recordings as well to share and discuss with the rest of their team. I like being able to invite assistant@gong.io to my meetings and Gong does the rest.
What do you dislike about the product?
There have been a few instances where Gong doesn't record a meeting for whatever reason, though this doesn't happen very often. It would be nice to see some more features to see what all Gong records, example: rather than only showing whoever is speaking or presenting, it'd be nice to record all meeting participants on the same screen.
What problems is the product solving and how is that benefiting you?
Being able to go back to listen to calls when I missed something.
Immensely useful tool in a sales role
What do you like best about the product?
What is most helpful about Gong is the breakdown it provides. Real insights and measurable for improving client communication. I had only heard about Gong, now I get to use it in my current sales role. It is an investment that should be made by any company that is serious about making its sales team successful. It is an essential tool to add to the tech stack and sales enablement investments.
What do you dislike about the product?
I have to navigate for a bit to make sharing calls possible, but overall that is still pretty easy to do.
What problems is the product solving and how is that benefiting you?
Actionable data, seeing where improvements can be made to improve the overall effectiveness
Recommendations to others considering the product:
Make the investment, it is essential for sales teams
Extremely Insightful and Instantly Useful Tool
What do you like best about the product?
The ability to go back and find out keywords, and insights to hit on, as well as review transcripts to verify notes for follow up actions is invaluable.
What do you dislike about the product?
A little big brother but as long as it's driving sales that's all that matters. Let's go.
What problems is the product solving and how is that benefiting you?
Many benefits, no problems at this time that I've come across. Unless a meeting isn't recorded for whatever reason.
Recommendations to others considering the product:
Great tool for any sales organization.
showing 1,611 - 1,620