Gong
Gong.ioExternal reviews
6,588 reviews
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Love Gong
What do you like best about the product?
I don't need to summarize during the call
What do you dislike about the product?
s, I can go to the call and find easily what I was looking for using the transcript or the video itself.
What problems is the product solving and how is that benefiting you?
Following up emails
Gong helping us with better sales
What do you like best about the product?
It helps us review and revisit the context
What do you dislike about the product?
Difficult to find calls when you don't recall names
What problems is the product solving and how is that benefiting you?
Allowing different stakeholder get an insight into the conversation that they cant usually attend
THIS IS THE BEST!
What do you like best about the product?
Being able to make sure I am on script and being compliant.
What do you dislike about the product?
Sometimes gong tracker does not properly capture the actual words
What problems is the product solving and how is that benefiting you?
How to make the sale and how to close deals
Gong has completely changed the way we sell.
What do you like best about the product?
Love the libraries, score carding, and integrations. It works perfectly with Salesforce and Outreach and provides deep insights we would never have without the tool.
What do you dislike about the product?
Learning the filter system on the calls tab has a learning curve and you might need your Salesforce Admin to help create the filters. They are based on Gong & CRM fields so you need to know what you are looking for.
What problems is the product solving and how is that benefiting you?
We solved the huge problem of needing to record our sales conversations. We manually recorded in Zoom before Gong and Gong has totally streamlined the process. The insights and analytics have provided Huge gains in understanding our sales cycle.
Recommendations to others considering the product:
Gong will provide value beyond what you would expect for a "recording tool". It is much more than that & we have seen Vast improvements in how we approach selling.
Ease of maintaining customer relationships!
What do you like best about the product?
I love being able to review previous calls from customers especially if I may have missed something in my notes. I can review the questions again and make sure I communicate all action items to the customer. I also love the notifications about follow-up emails.
What do you dislike about the product?
I wish there was a section for any recurring meetings. I love being able to see my calls; however, I sometimes want to be able to view by recurring meeting or group.
What problems is the product solving and how is that benefiting you?
I am sometimes too busy to recall what every customer call consisted of, so the ability to review calls is solving that issue for me. I am less foggy about customer details and it has helped me remain organized.
Recommendations to others considering the product:
If you are in need of organizing your meetings and allowing review by others for enablement purposes, I highly recommend it!
Great user experience
What do you like best about the product?
I love the ability to listen to previous interactions with my clients as well as search for keywords.
What do you dislike about the product?
It would be great if you could rate calls
What problems is the product solving and how is that benefiting you?
As a CSM, it is very helpful to be able to listen to calls done with the client during the sales process so that I can come better prepared for my calls with them.
Great resource for rewatching/relistening to meetings.
What do you like best about the product?
Love that Gong allows for me to go back and listen to prior calls between myself and my customers as well as listen to counterparts' calls as well for further development and insight.
What do you dislike about the product?
At this time, there isn't really anything that I don't like about the platform or tool. It's currently functioning exactly how I need it to.
What problems is the product solving and how is that benefiting you?
It's helping me to recap a meeting more quickly than having to relisten to an entire call. Being able to skip ahead and see the breakdown of speakers is really helpful in my day to day.
Gong Experience- 5/16/22
What do you like best about the product?
I enjoy the deals page that shows the last time you spoke with client and next touchpoint.
What do you dislike about the product?
I don't love how it's not retroactive up to the minute.
What problems is the product solving and how is that benefiting you?
Problems: See where deals are in action. Benefits: Insights and assists
Gong is really great.
What do you like best about the product?
Gong is really great. It helps me to be more conscious of how I'm using my time as well as the customer's during meetings.
Technology ahead of its time!
Technology ahead of its time!
What do you dislike about the product?
Nothing! Gong is very transparent in telling the customer ahead of time about what to expect so no complaints!
What problems is the product solving and how is that benefiting you?
I have been able to solve the problem of too much filler words and topics in my conversations. This has led to higher productivity and business performance
Gong is great
What do you like best about the product?
I can watch videos recorded by the best salespeople without having to arrange sit-ins on their calls
What do you dislike about the product?
nothing really to dislike about the product
What problems is the product solving and how is that benefiting you?
Improving my sales
Recommendations to others considering the product:
So good for improving sales performance. You can even integrate it with Salesforce and then filter by deals that have closed and watch the sales videos related to those deals. Would highly recommend.
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