Gong
Gong.ioExternal reviews
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Great platform for learning and development
What do you like best about the product?
I love listening back on calls to pick up insights I may have missed during the call.
What do you dislike about the product?
I don't think there's anything I dislike about the platform... At least to this point. I've been using it for 3 months now.
What problems is the product solving and how is that benefiting you?
Giving me the ability to record calls, go back in and gain feedback from colleagues (or myself) for things I can improve on.
Allows you to continually learn and therefore get better at your job
What do you like best about the product?
Can relisten to your calls, see what you did right and what you did wrong which allows you to continually grow.
What do you dislike about the product?
Nothing I dislike. Really can't find anything to fault
What problems is the product solving and how is that benefiting you?
It's allowing me to go back and listen to my calls and find mistakes which I otherwise wouldn't have been able to notice.
Recommendations to others considering the product:
Remember how important it is that employees grow and how you get better at growing in any role
Gong is amazing!
What do you like best about the product?
Gong breaks down what reps/clients are talking about, distributes talk, easy to review, analyse and learn from your mistakes. It's fully automated and no issues so far.
What do you dislike about the product?
First time had some issues with the calendar integration, but solved it.
What problems is the product solving and how is that benefiting you?
Can review calls, find relevant parts easily because it distributes the parts automatically.
Recommendations to others considering the product:
Go for it! Best tool of its kind.
Powerful tool for working remotely where potential meetings is not available
What do you like best about the product?
The nature of the tool is very powerful. It let me watch all the missing meetings again. Especially joining a company in a remote location
What do you dislike about the product?
It would be nice if there is a gong version running on ipad or iphone.
What problems is the product solving and how is that benefiting you?
It solves problems for people like me who join the company in a remote location and have never been physically in the office.
Dramatically improved performance
What do you like best about the product?
The way it breaks down points throughout the call and categorizes everything so that going back it's easy and fast to find information etc.
What do you dislike about the product?
there isn't much I don't like. The platform so far has been great.
What problems is the product solving and how is that benefiting you?
The ability to find points in my performance that need to be addressed and fixed
Recommendations to others considering the product:
Give it a try. It is worth it!
Reviewing Sales Calls
What do you like best about the product?
The ability to review sales calls for improving the quality of my consults and proposal meetings.
What do you dislike about the product?
Not able to see the comments from the quality assurance that goes to management.
What problems is the product solving and how is that benefiting you?
The benefits are allowing me to get more proficient within my sales calls, and ability to review for any additional information that I may need to put into Salesforce.
Game changer!
What do you like best about the product?
Ease of use! I can check my calls and also my teammates'. I can not only learn from my mistakes, but I can also learn from the wins (and losses) of my colleagues. The "stats" feature is amazing!
What do you dislike about the product?
There's not much to dislike. Maybe I have to log in every time.
What problems is the product solving and how is that benefiting you?
Fluidity, patience, articulation.
Great insights into client interactions
What do you like best about the product?
Once past the initial setup this is a really helpful platform to understand how you interact with clients. It's more than just a call recording software; it gives my team and me great insights into how we engage with clients, and ensures nothing slips through the cracks in your follow ups.
What do you dislike about the product?
The first couple of weeks of using Gong can be daunting but the team are always at hand to help. The AI had trouble picking up my team's accent but after a week or two, it had learned our voices and colloquiasms.
What problems is the product solving and how is that benefiting you?
- Cuts new employee onboarding and ramp time in half.
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
- Ensures reps do not miss a beat in their client follow up as you can recap your calls.
- 1:1 coaching
- Increasing overall sales performance
Helping my Performance Draggers with Actionable Insights
What do you like best about the product?
Library & Snippets helped me in enabling sharing of knowledge// Relating the trackers with my current data-driven KPIs to identify key learnings
What do you dislike about the product?
Ability to raise tickets for tracker creation
What problems is the product solving and how is that benefiting you?
My performance draggers are now upskilled using calls of my top gainers and I am able to do comparative coaching to upskill and get more revenue.
Recommendations to others considering the product:
Actionable Insights provided by Gong will reflect in the results immediately.
New to gong but I love it
What do you like best about the product?
I can read along with the call and it is easy to use.
What do you dislike about the product?
So far I have not experienced anything bad
What problems is the product solving and how is that benefiting you?
I am able to learn from peers from all over the place
Recommendations to others considering the product:
keep doing great!
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