Gong
Gong.ioExternal reviews
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First months using Gong, valuable resource
What do you like best about the product?
I like quick google event populating when setting u a meeting, auto-recording, analyzing, transcribing all that is said for easy use
What do you dislike about the product?
Ability to translate to different languages would be very useful but not needed
What problems is the product solving and how is that benefiting you?
Sales and Customer Success. meeting integrity and collaboration
Recommendations to others considering the product:
n/a
Helps me in my work environment to understand my advertisers 10x more than I would from just notes
What do you like best about the product?
Gong records all meetings not to just help me protect myself in my job role but also to help me.
What do you dislike about the product?
I don't dislike anything about gong it has been extremely helpful.
What problems is the product solving and how is that benefiting you?
More to it than just reading notes from past calls I can relisten.
Gong is the best for learning from coworkers!
What do you like best about the product?
I love that you can listen to calls after the fact, and can easily skip through sections that are not relevant based on who's talking, etc.
What do you dislike about the product?
Nothing so far! I definitely don't look at all the data since there is SO much about each call.
What problems is the product solving and how is that benefiting you?
It's so valuable to learn from the experiences of my coworkers, especially as a new employee! Being able to do that and navigate to certain types of calls, people, etc. makes it a must-have tool.
Gong Review
What do you like best about the product?
Gong is very helpful for training in my current role. I am able to review different topics and sharpen my skills by learning from my peers. I can do this on my own time and the website is super easy to use.
What do you dislike about the product?
I haven't found anything I dislike about the system. Keep up the great work!
What problems is the product solving and how is that benefiting you?
Gong solves the problem of time efficiency. Instead of managers taking a lot of time out of their day to go over training, they can assign materials and follow up. It allows for the best possible way to learn products as well real-life scenarios from people within your company.
Recommendations to others considering the product:
Get the product, it will help with training newer employees
Gong has allowed me to get up-to-speed as a new rep quickly.
What do you like best about the product?
Being able to listen to calls of top perfromers at the company.
What do you dislike about the product?
Need to spend more time in the platform. There are a lot of features I am probably not taking advantage of because I don't know they even exist.
What problems is the product solving and how is that benefiting you?
I'm a recently hired rep and have used Gong through onboarding to get up-to-speed and learn techniques from top performers.
Super Useful Tool!
What do you like best about the product?
I like how you can easily tag people for feedback and search for calls easily. The analytics are very helpful as well (i.e. knowing how much I'm talking vs. the prospect and keywords throughout the call. I also love the ring central integration to record calls.
What do you dislike about the product?
This isn't really a gong issue, but if the meeting ends up being at a different time or we have to hang up and try again due to zoom or airpod issues, gong gets kicked out and can't record the call.
What problems is the product solving and how is that benefiting you?
Gong helps us stay on top of our methods and make sure we are providing our customers with the things they need to succeed. We can reference back in case we aren't confident without notes and continue to receive feedback from our peers. In my training, gong was so helpful in providing me with real, live examples of what my calls should look like.
An all around awesome platform
What do you like best about the product?
All of the data analytics given by Gong in regards to buyers forecast
What do you dislike about the product?
Lack of support for transcription in Hebrew or a multiple language conversations
What problems is the product solving and how is that benefiting you?
Show me exactly what I'm missing to get a buyer more involved and closed.
Better than I remember!
What do you like best about the product?
Love the stats and the ability to "listen later" on my mobile device. Speeds up onboarding by having access to so many calls, allowing me to hear real-world conversations. Way better than role-playing calls with colleagues.
What do you dislike about the product?
I'm really impressed overall. My biggest complaints are actually pretty small. 1) I wish the iPad app would show in landscape mode. 2) I wish there were more sorting options for "Listen Later" calls (like sort by last added to my queue so I can find them - right now it sorts by call date I believe. 3) I wish it would keep my place in a call that I've started listening to. Sometimes I start on the computer but want to be able to pick up where I left off when I'm on the go or changing devices.
What problems is the product solving and how is that benefiting you?
As someone who recently joined a new company, the ability to listen to so many calls has really helped my onboarding experience and has probably shortened it. Being able to listen to various styles from my colleagues, especially those that have been here much longer and are true aces, is extremely useful and convenient. Shadowing calls by joining the meeting is how it's normally done and that can be a bit of a distraction for the other participants. Being able to listen to a call at any time (and as many times as needed) is much better for all involved. Also, being able to go back on my own calls and re-listen to what was said or how it was said is useful for those times when I can't make sense of my notes.
Recommendations to others considering the product:
It helps you up your game and is super valuable!
Gong Makes it Easy
What do you like best about the product?
Being able to see deals that are at risk, being able to collaborate with my manager on calls effectively -- I am new at Miro and this is a critical part of how our team continues to grow our skills.
What do you dislike about the product?
It takes a while for Gong to load... I'm not sure why. This is honestly a super small inconveniece, but whenever you navigate pages in Gong, it takes a while for the page to respond and allow you to type into search bars or interact with items on the page.
What problems is the product solving and how is that benefiting you?
Gong is helping us identify deals that are at risk, identifying areas for improvement in our discovery process, and keeping up with activity on deals that haven't been touched in a while.
Recommendations to others considering the product:
It's definitely the best sales call intelligence tool. I've used Dialpad, ExecVision, and Gong.
Future of CRMs
What do you like best about the product?
Call recordings, emails check, and the one-stop checklist for any sales person.
What do you dislike about the product?
The search button/results.
This often does not show the accounts/calls that one is looking for.
This often does not show the accounts/calls that one is looking for.
What problems is the product solving and how is that benefiting you?
being the one-stop guide to refer to all customer interactions.
Recommendations to others considering the product:
Good tool.
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