Gong
Gong.ioExternal reviews
6,600 reviews
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Why use Gong?
What do you like best about the product?
Gong is very insightful and makes analyzing call easy.
What do you dislike about the product?
Gong content that is availbale for download is great but too often "repulished".
What problems is the product solving and how is that benefiting you?
content of sales conversations, record keeping
Gong is an Excellent Tool!
What do you like best about the product?
The way it breaks up meetings by who is speaking and when screen-sharing is happening. Makes it very easy to find what I am looking for!
What do you dislike about the product?
Sometimes the search filters do not return what I need, and I have to adjust my search a few times before finding what I want.
What problems is the product solving and how is that benefiting you?
Best thing is for coaching myself on peers calls and also being able to review all of my customer conversations
Black Magic kind of stuff
What do you like best about the product?
I love that Gong helps me with Follow up items that I committed to on the call and it emails me the follow up items.
It makes it a cinch to keep ahead of my tasks.
It makes it a cinch to keep ahead of my tasks.
What do you dislike about the product?
So far it's hard to decide what I don't like about it. Maybe mostly its just a change from what I'm used to. People don't like change and I'm definitely one of them.
What problems is the product solving and how is that benefiting you?
Customer Success will most likely get more efficient and it should help us have clearer, and more concise converstations. It's painful to hear yourself at first but i know in the end it will be great.
An incredibly helpful tool that works almost seamlessly!
What do you like best about the product?
It's incredibly easy to use due to the plugin with our systems, and so you barely even notice that it is working in the background. It allows conversations and calls to flow so much more, as you know that everything is being recorded.
The transcripts are processed pretty quickly, and the email link you receive post-call is amazing - you are given a list of follow up tasks, and even given tips on how to improve.
Wherever I go in my career, I hope Gong is used.
The transcripts are processed pretty quickly, and the email link you receive post-call is amazing - you are given a list of follow up tasks, and even given tips on how to improve.
Wherever I go in my career, I hope Gong is used.
What do you dislike about the product?
These are minor points as my overall experience with Gong is fantastic.
Sometimes the recommendations for improvement are not relevant, as context is not taken into consideration - for example a high talk ratio is a given during a demonstration or walkthrough.
There are occasional errors in the transcript but compared to other AI transcript apps I have used, Gong is one of the best I have come across.
Finally, sometimes topics are labelled incorrectly or not at all, but this is not a big issue for me.
Sometimes the recommendations for improvement are not relevant, as context is not taken into consideration - for example a high talk ratio is a given during a demonstration or walkthrough.
There are occasional errors in the transcript but compared to other AI transcript apps I have used, Gong is one of the best I have come across.
Finally, sometimes topics are labelled incorrectly or not at all, but this is not a big issue for me.
What problems is the product solving and how is that benefiting you?
Gong allows me to run client calls without worrying about taking notes. This means I can concentrate fully on the client and I can think more critically and be more involved in the call, getting more high quality insights and having more detailed conversations.
It also saves me time post-call by collating my follow up actions.
It also saves me time post-call by collating my follow up actions.
Self feedback
What do you like best about the product?
I like that I can go back to my conversation and give me feedback. When you or a customer bring something about a previous call that I don't remember, I can easily go back and find out what was said and when.
What do you dislike about the product?
Sometimes the AI won't translate right and the words are kind of disconnected from what you really said. Not a big deal, but sometimes it's hard to understand what that means and you have to listen to the conversation instead reading it.
What problems is the product solving and how is that benefiting you?
I like to listen to my own calls and I also like to listen to my peer's calls. I like how easy and convenient Gong is. A supervisor can create library content based on a specific part of our sales process. If I am struggling in a specific area, I can go to the library and listen to calls (snippets).
Exceptional tool with a breadth of features that are actually useful
What do you like best about the product?
- Transcribing sessions (if recorded) with all action items highlighted;
- Reminders of followups sorted by account;
- Easy editing of recordings.
- Reminders of followups sorted by account;
- Easy editing of recordings.
What do you dislike about the product?
User interface could be slightly better, but they are constantly improving.
What problems is the product solving and how is that benefiting you?
transcribing meetings, sharing recorded meetings, sharing a demo so customer can distribute internally, action items.
Effortless Call Management with Organized Recordings
What do you like best about the product?
I love Gong's recording capabilities and how organized it is. I can check recordings anytime, no matter how old they are, and there's AI to assist and summarize the meetings. The interface is easy to manage and navigate around. The initial setup was seamless.
What do you dislike about the product?
I think the search bar could be more intuitive. I want it to be as simple as possible, so when I type a name, I want all related recordings to display without needing to be too specific, like the name of the caller or similar names mentioned in a call.
What problems is the product solving and how is that benefiting you?
I use Gong to review calls, listen to recordings, and summarize meetings. It solves misalignments and helps review past meetings and colleagues' calls. Gong's AI assists in summarizing, and the easy navigation makes managing recordings seamless.
Very Smart!
What do you like best about the product?
I can reflect on what i could have/ should have said or see what i said that really sold a CX
What do you dislike about the product?
sometimes it doesnt pick up key words- giving you a lower score sometimes
What problems is the product solving and how is that benefiting you?
It is really listening to my tonality, and that helps me to go forward with other customers in the future. Sometimes when we dont like what we hear- we can listen to what we want to change.
Great tool for organization and feedback
What do you like best about the product?
I love that I can focus on the conversation and not note-taking while on a call with customers. As well as, I can easily revisit my calls for feedback, not only from peers but from gong to better improve my own strategic skills. I also love the action items that come with gong to keep me on track.
What do you dislike about the product?
Nothing! It's a great product, and always recommend
What problems is the product solving and how is that benefiting you?
Improved sales analytics and conversation/sales coaching
Thrilled with Gong!
What do you like best about the product?
We're a growing startup, and Gong is a big part of our ongoing training and new hire onboarding. Gong is at the center of our Sales tech stack and worth the investment. We're very pleased.
What do you dislike about the product?
I don't have any complaints. It works well for a company of our size, and we can certainly use more functionality as we grow. We're probably scratching the surface of what we can use it for, but that's on us.
What problems is the product solving and how is that benefiting you?
It really helps with our onboarding/new hire training, allows us to collaborate as a team, keeps us connected in a remote environment, and allows us to share best practices across the entire team.
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