Gong
Gong.ioExternal reviews
6,571 reviews
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User-Friendly and Efficient, but Needs Dark Mode
What do you like best about the product?
I use it a lot and fine it very user friendly, helps make notes so you don't have to go back and listen to whole calls for some information buried in the middle of it.
What do you dislike about the product?
I wish there was dark mode for gong. Besides that it's an amazing product.
What problems is the product solving and how is that benefiting you?
For long or even short conversations, making an easy summary and a simplified section of notes so myself or other SDRs don't spend too much time skimming calls for relevant information.
Fantastic Product & Experience using Gong for training & note taking.
What do you like best about the product?
Gong makes my life easier as an AE. It automatically records and transcribes calls, so I can stay focused on the conversation instead of taking notes. The search and keyword tracking features are great for finding past deals or competitor mentions fast. I also like how easy it is to share clips with my manager for feedback or highlight good moments with the team.
What do you dislike about the product?
Sometimes the call transcription misses words or adds filler that I have to clean up later. The interface can also feel a bit cluttered when you’re trying to find one specific call in a long list. Nothing major—just small usability things.
What problems is the product solving and how is that benefiting you?
Gong helps me stay present on sales calls without needing to take notes throughout the call - this helps me build a deeper connection with the prospect and allows me to focus on the conversation instead of taking notes.
Best tool for relationship management especially with cross functional team
What do you like best about the product?
Easy to use, easy to understand, Gong AI is fantastic for concise summaries, follow-up email automation. Frequency of usage is daily
What do you dislike about the product?
The gong AI sometimes does not give relevant response
What problems is the product solving and how is that benefiting you?
Keeping track of all communications with the customer. Scoring to revisit and improve the efficiency of sales and customer-facing teams.
Excellent Insights and Recording
What do you like best about the product?
Its recording functionality works seamlessly with our team. The insights provided are critical for our success, and it was easy to implement with Salesforce user provisioning and Office 365 connections. It's a daily tool that helps our team succeed, and their support team always has answers when we need them.
What do you dislike about the product?
I wish there was some expansion in the stream creation tool since our team's call titles aren't consistent, but that's not the end of the world.
What problems is the product solving and how is that benefiting you?
We needed actionable insights into our team's calls as they relate to our pipeline and overall team performance. Gong resolves this tenfold with its various capabilities.
It also provides an easy way for leadership to review team calls as necessary.
It also provides an easy way for leadership to review team calls as necessary.
One Stop Sales Coaching tool
What do you like best about the product?
Gong provides AI based converstion analytics, which is great to provide training to the reps and also helps give right insight to individual sales reps on what actions they can take as next steps.
Salesforce integration is game changer, provides data back to Salesforce. Quick implementation time, as it comes with a lot of connectors out of box.
Salesforce integration is game changer, provides data back to Salesforce. Quick implementation time, as it comes with a lot of connectors out of box.
What do you dislike about the product?
We found other vendors charge half the price as Gong for similar features. Also they need to have option to users to configure UI based on their choice.
What problems is the product solving and how is that benefiting you?
Analyzes the converations with customer over email, listen to the webex recordings and provide the key discussion points.
Highlights the area of the discussion when critical discussion points were raised.
Understand CSAT details of customer based on how conversations done and based on case details.
Highlights the area of the discussion when critical discussion points were raised.
Understand CSAT details of customer based on how conversations done and based on case details.
Love using the product daily!
What do you like best about the product?
I love how it recaps my conversations with prospects and can draft my follow up emails. The tool is very easy to user
What do you dislike about the product?
nothing. I love everything about the product
What problems is the product solving and how is that benefiting you?
it recaps my calls, gives me coaching on where i can do better on my calls and it saves me time by drafting my follow up emails
Allows me perfect resources for trainings
What do you like best about the product?
Having Gong automatically record training calls with customers, I am able to create an easy-to-access library of calls for the customer. It also allows me to share snippets of important parts of the training as well as entire transcripts. Without Gong, my day-to-day functions as an Onboarding and Implementation specialist would be 100 times more labor-intensive.
What do you dislike about the product?
I would not call it a "dislike", but being able to mute the notification that the call is being recorded at the start of every call would be great.
What problems is the product solving and how is that benefiting you?
Quickly and easily accessing and sharing previous calls and transcripts with customers.
A Must Have Tool for AE's
What do you like best about the product?
Gong makes my job as an Account Executive easier. It records and transcribes my customer calls, helps me catch key details, and makes follow ups more effective. It’s a game changer for staying organized and improving every conversation.
What do you dislike about the product?
I haven’t been using Gong for long, so no major dislikes yet. The platform is full of features, and I’m still getting used to everything. Sometimes the transcripts aren’t perfect, but overall it’s been very reliable.
What problems is the product solving and how is that benefiting you?
Gong helps me revisit customer calls whenever I need, so I never miss important details. It also gives my managers the ability to provide targeted coaching based on real conversations, which has been incredibly valuable for improving my sales skills and overall performance
Gong Is The Best For Its Flows
What do you like best about the product?
The option to add multiple people to the flow and then forget about it as it does the job as per the way the flow is designed. I dont have to keep a tab on the Emails i have sent to people and the calls missed for customers
What do you dislike about the product?
It times out for majority of the time i try to login and use it .
What problems is the product solving and how is that benefiting you?
multiple people to add to flows and automate the steps
Gong Positive Feedback
What do you like best about the product?
First is the power of self-coaching and improving my own performance. Being able to replay my client calls and see the full transcript is a game-changer. I can analyze my talk-to-listen ratio, pinpoint moments where I could have asked a better discovery question, and refine how I explain complex topics like new campaign types or ad policies. It provides an objective look at my approach that’s impossible to get from memory alone.
What do you dislike about the product?
I don't think there's anything I dislike for their features now, I am satisfied with those features I usually use.
What problems is the product solving and how is that benefiting you?
I always needed to create an email for a summary of discussion after every sales call so its a little bit hassle for me to do that aside from other admins I needed to get that done. But there is a feature in Gong that they have the summary of every call in bullet points so it is much easier for me to do that now.
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