Gong
Gong.ioExternal reviews
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Very Insightful
What do you like best about the product?
I like that you can be able to go back and listen to calls. This is helpful because it allows room for coaching and improvement. Also, the tool allows the calls to be automatically recorded so that's convenient
What do you dislike about the product?
I have yet to use gong for a long time, but it would be great if the calls could be sorted by team, and also individually so that if you want to listen to calls by specific team members you can easily go back and forth
What problems is the product solving and how is that benefiting you?
Being able to go back to calls and listen to them for coaching purposes
Compliance training and ensuring that they're following call procedures
For legal purposes to go back should there be any misunderstandings
Compliance training and ensuring that they're following call procedures
For legal purposes to go back should there be any misunderstandings
Recommendations to others considering the product:
I would say give it a try, it helps record those vital conversations
Data Driven Sales Technology
What do you like best about the product?
Gong gives me the ability to validate that the entire sales organization is aligned around our new sales methodology that we recently introduced, MEDDICC.
What do you dislike about the product?
In order to get the full value out of Gong there is another portal to log into and look at, but they mitigate this with Slack and email notifications, etc.
What problems is the product solving and how is that benefiting you?
Gong is helping RetailNext pivot into a data-driven sales organization. We use it for onboarding and ongoing enablement, as well as reinforcing behaviors tied to MEDDICC such as ensuring access to power, developing Champions, and uncovering decision criteria and success metrics for key deals.
Recommendations to others considering the product:
Gong is a powerful part of a growing sales organization's technology stack. It's uses go beyond conversation intelligence into the areas of onboarding new reps, ongoing enablement for playbooks, seller skills for excellence, and forecasting with context and data.
Never knew I needed this until I had it
What do you like best about the product?
The ability to search transcripts of my calls,
What do you dislike about the product?
Not easy to add Gong after the fact. Takes a little time.
What problems is the product solving and how is that benefiting you?
Tracking of calls, to aid with training, etc.
My favorite call intelligence tool
What do you like best about the product?
Easy UI/UX. Good search functionality, especially in the web interface.
What do you dislike about the product?
It's not as easy to do certain things on the mobile app. Two things I always go to web to do are filtering search by participant (because SEs never own the call), and and if I'm creating folders I only do that on the Web app.
What problems is the product solving and how is that benefiting you?
An easy way to find calls that will help me be better at my job and/or review my own calls so I can be better.
Recommendations to others considering the product:
Compare the UI/UX to Chorus. If simplicity and ease of use is number 1 consider gong.
Amazing sales insight to get all those low hanging fruits
What do you like best about the product?
Funnel analysis. Gong outlines every deal that requires immediate attention. We did not buy it for that, but the data it gives is very actionable!
What do you dislike about the product?
There's a lot to configure, so it's really time-consuming to make the most of it. We get an ROI from the start, but I still feel we leave some on the table.
What problems is the product solving and how is that benefiting you?
it records calls, analyses funnel interactions and helps coach account executives to improve their closing rates.
Great tool for development & learning
What do you like best about the product?
I like reviewing my calls & finding out where I can get better. It is also clutch for going back and taking notes I may have missed.
What do you dislike about the product?
I haven't found something I dislike about the product.
What problems is the product solving and how is that benefiting you?
I started a new position over 2 months ago, and I feel that Gong has helped my skills develop much quicker than traditionally.
Gong is amazing and puts a new spin on constructive feedback!
What do you like best about the product?
I have never used Gong before and from day one, this has been an incredible tool for training and being able to review calls and Zooms. The level of insights you can tap into (stats, visuals, feedback) are what you might get from a manager, but honestly, I trust the algorithm because it is somewhat less biased and gives you far more data than a human being could calculate in such a short period of time.
What do you dislike about the product?
Nothing so far! Gong has shown me the information I did not even realize I needed. I do have privacy concerns, but that's probably a settings feature I can fix.
What problems is the product solving and how is that benefiting you?
Gong shows me how many filler words I use (too many). I can see and hear my past calls and my colleague's calls to learn techniques for improvement or to see exactly how to model future calls.
Recommendations to others considering the product:
Don't wait...just start using it for your sales and client success teams!
Great training tool for onboarding employees
What do you like best about the product?
I use the transcript feature the most, as I shadow coworkers.
What do you dislike about the product?
Nothing so far. Sometimes it logs me off and doesn't jump back to where I am. And I wish there was a 50/50 screen between transcript and video, because I have to frequently switch back and forth.
What problems is the product solving and how is that benefiting you?
I can get to be on the call with the best employees at my company, and learn from them. It helps de-mystify the process of getting on sales calls.
User Friendly & Immersive.
What do you like best about the product?
- It allows me to capture everything I need.
- Accurately depicts transcript.
- Accurately depicts transcript.
What do you dislike about the product?
- Occasionally there's a small buffering time but this is very negligible.
What problems is the product solving and how is that benefiting you?
It allows me to focus on my talk time vs customer talk time & helps me realise the topics I need to focus on. It makes me more efficient.
Recommendations to others considering the product:
Definitely get on board
Excellent Tool to improve call qualities
What do you like best about the product?
1) Intuitive interface
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
2) Allows us to create libraries with our best calls
3) Allows agents to search for calls from their team members which facilitate the shadowing sessions.
What do you dislike about the product?
1) It doesn't have a real-time recording
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
2) The transcript is not the best yet
3) It's not easy to send a call link to agents
What problems is the product solving and how is that benefiting you?
1) Shadowing sessions
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
2) Flexibility to listen and save good calls and bad calls for further analysis and take action
3) Insightful activity breakdown
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