Gong
Gong.ioExternal reviews
6,588 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great software - auto-transcription + recording allow smoother interaction without note-taking.
What do you like best about the product?
The ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. This also allows users to focus on the conversation and ensure better interaction.
What do you dislike about the product?
The auto-transcription feature is great, but is still rough around the edges. This is only a minor quibble as I'm sure that improvements will be made over the coming months and years. Once it gets to a point where the transcriptions are highly accurate and preclude the need to listen to call recordings, this quibble will no longer be valid.
What problems is the product solving and how is that benefiting you?
Gong's ability to record calls and the auto-transcription are great, as they preclude the need for manual note-taking. Previously, having to take notes would prevent me from focusing on the conversation and I would miss some of what the prospect or customer was saying, and valuable information would be lost or have to be repeated.
Gong is fantastic for sales analysis
What do you like best about the product?
The most helpful aspect of Gong is being able to see how much time I spent talking as opposed to the client. Being able to see that I'm not listening enough has really changed how I approach my meetings.
What do you dislike about the product?
I am using Gong to call leads. My company likes to have links to the calls put into our CRM. Gong takes way too long to process the call and put it up on my dashboard. By the time it is there, I have moved on and I end up skipping that process by accident. So faster processing of each call would be helpful.
What problems is the product solving and how is that benefiting you?
Gong solves the age-old dilemma of he said/she said. No one quite remembers if you had the value prop in your last call. With Gong you can identify if it is there and exactly when you presented it. Great insight into the delivery of your company's message.
Out Of College - First Time Job - Gong is a lifesaver!
What do you like best about the product?
What I love about Gong is that it allows you to continue the philosophy of always growing and learning from your peers. I am currently in my first corporate job, and our team uses Gong to record our meetings. Recording the meetings allows us to go back as a team and analyze what worked well and what we need to improve. As a new employee, Gong has contributed to my success by learning from my peers and being able to watch them handle questions and objections live. Gong has made my job so much easier, and I will continue to learn and grow by utilizing its tools!
What do you dislike about the product?
I would love it if Gong had a feature that incorporates meetings on the phone. I see that Gong currently has a record feature to capture the audio of phone calls, but I would love to see more integration with this idea.
What problems is the product solving and how is that benefiting you?
Gong has been benefiting me so much in my role as a sales development representative. It has allowed me to be more productive by watching and reviewing meetings. As a new employee in my company, I am still learning basic things and what I love about Gong is that I can search topics from prior meetings with our team or clients. Searching keywords on a topic and hearing the discussion around them gives me so much insight, and I'm really enjoying all the technology incorporated into this software!
Director of Business Development, Enterprise
What do you like best about the product?
I find Gong extremely helpful for training purposes (I am new to my current role) and for coaching purposes (I was a manager of 10+ previously).
What do you dislike about the product?
TBH, none. I like the old features and everything new being rolled out.
What problems is the product solving and how is that benefiting you?
Tracking objections, listening to calls in the library, learning more about what others say/dont say
Transcript service is great for searching
What do you like best about the product?
Automatically having calls saved and searchable is huge. Allows us to cut through the clutter to find exactly what we need.
What do you dislike about the product?
Privacy concerns from clients and internally have come up.
What problems is the product solving and how is that benefiting you?
Really helps with tracking history and getting context for projects.
It is very user friendly
What do you like best about the product?
The ability to relisten to calls that I have had in the past
What do you dislike about the product?
I have nothing bad to say. It works great every time.
What problems is the product solving and how is that benefiting you?
It allows me to listen to previous calls I have had and take notes more in-depth.
Gong is great
What do you like best about the product?
I love how it picks up on certain things said on a call and allows you to jump into that specific segment
What do you dislike about the product?
The UX interdace can be a little bit more user friendly
What problems is the product solving and how is that benefiting you?
it helps with call listening
A Modern Tool for Modern Sellers
What do you like best about the product?
Gong is an incredible tool for reviewing the hard work that you put into your calls. Not only can you listen to your calls, but their interface is smart enough to detect topics of interest such as:
- conversation topics
- % of time spent talking by person on the call
- follow ups
- text transcripts
- and more!
This tool has helped me realize where my natural strengths lie on a call, while also helping me work on my weaknesses. This software makes me better at my job, and for that I give it 10/10.
- conversation topics
- % of time spent talking by person on the call
- follow ups
- text transcripts
- and more!
This tool has helped me realize where my natural strengths lie on a call, while also helping me work on my weaknesses. This software makes me better at my job, and for that I give it 10/10.
What do you dislike about the product?
I don't have many bad things to say, but one area that I've suggested feedback is around templated feedback. I personally operate well under a repeatable system/expectation, so something as simple as a built-in "report card" would be great to consistently self-review.
What problems is the product solving and how is that benefiting you?
Gong is solving for my problems in executing a consistent and repeatable sales cycle. Their feedback has helped me with identifying areas of opporutnity within my calls which has allowed me to take a deeper analysis of the subtext that occurs during conversation.
Helps to learn the products we offer and be able to review what we can improve on.
What do you like best about the product?
Being able to watch others pitch the product, picking up product knowledge, and the sales techniques they use to improve my own. It's also nice being able to share videos with customers so they can share it with the decision makers.
What do you dislike about the product?
I don't like being watched by others on my performance. It adds pressure as I feel like I'm being micromanaged and everything I say is being scrutinized. I also don't like to hear myself talk.
What problems is the product solving and how is that benefiting you?
It's solving the lack of product knowledge by watching others demo the products. I also have a gap in how I present, so being able to watch others that do it well is very helpful.
Easy access and great speech to text feature
What do you like best about the product?
Call tracks, speech to text and call recording with the scripts and ease to share specific sections of a scripted conversation internally and externally with customer
What do you dislike about the product?
It's hard to get Gong in google meetings manually, I haven't seen an option to do so, it is only done automatically but sometimes it doesn't join a call/meeting
What problems is the product solving and how is that benefiting you?
Call tracking and management. Easy to ready accurate speech to text feature for my team and the leadership team, it helps with quality purposes related to calls
showing 1,411 - 1,420