Gong
Gong.ioExternal reviews
6,588 reviews
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An amazing tool for sales and CS teams
What do you like best about the product?
As a CS leader, gong allows me to have recordings and transcripts of the conversations and QBRs my team is having with customers. I can set up alerts for specific words or phrases (I.e. Cancel, merger, acquisition, renewal, etc) and get emails when these are used.
As well, gong has better pipeline analysis and tracking than hubspot, which is crazy. The integrations work perfectly.
As well, gong has better pipeline analysis and tracking than hubspot, which is crazy. The integrations work perfectly.
What do you dislike about the product?
A lot of the features and literature are still sales focused but the platform continues to move in a direction that better supports CS teams. I also wish you could make more of the email alerts go to slack as I get a ton of gong emails daily.
What problems is the product solving and how is that benefiting you?
Recording and tracking of conversations the CS team has, as well as storage of a massive number of call and screen recordings.
Pipeline analysis and warnings, alerting, and high level reporting on CS team activity.
Call scoring with rubrics.
Pipeline analysis and warnings, alerting, and high level reporting on CS team activity.
Call scoring with rubrics.
Amazing product for sales enablement
What do you like best about the product?
There are so many things that I like about the product - easily review call recordings, search for key words, get insights and stats that are meaningful on activities, ability to provide feedback and standard scores on call recordings
What do you dislike about the product?
Nothing yet - I cannot think of anything that I don't like about Gong - best thing is I had no formal training. The online resources are super helpful.
What problems is the product solving and how is that benefiting you?
Sales coaching, training and onboarding new team members, product training, demo score cards, pipeline and deal review
Perfect Your Sales Cycle.
What do you like best about the product?
I love how it breaks down exaclty where on the call the customer's talking points were and any dead air. Helps track a conversation perfectly so I never have questions.
What do you dislike about the product?
There wasn't much to disklike. Everything was pretty automated and simplified where I don't need to navigate notes with a headache. Gong takes care of all that therefore nothing to dislike.
What problems is the product solving and how is that benefiting you?
I was losing track of notes from a call or if I was unable to notate something. Gong tracked the info I needed from the call exactly with stats alongside it, super beneficial.
Been on both sides of the table
What do you like best about the product?
The insights that Gong provides are incredibly easy to understand. I've been lucky enough to use Gong as both a sales rep and a sales manager, and the information provided is almost always salient and concise, while the corrections it recommends are almost always helpful and easy to put into action.
What do you dislike about the product?
With any program that's as powerful as Gong, there's always going to be the danger to run into "noise", or information that's provided that isn't necessary. Gong typically does a good job of limiting the noisy data, but now and then I'm presented with information that isn't helpful to me keeping track of my pipeline or optimizing my conversations.
What problems is the product solving and how is that benefiting you?
Managing pipelines is always difficult from a leadership and a sales rep perspective. Gong helps solve the pipeline management problem by allowing me to very rapidly understand the health of my team's pipeline, while also providing optimal strategies for moving deals down the funnel.
User friendly - so helpful to learn from our customers!
What do you like best about the product?
Gong is super easy to navigate and the search functionality is top notch!
What do you dislike about the product?
haven't found any downsides yet of working with Gong
What problems is the product solving and how is that benefiting you?
As a customer marketer, I am using Gong to listen to customer calls and understand our customer use cases better and to identify champions who could become advocates for us.
Gong is Awesome!!
What do you like best about the product?
I love how easy it is to access conversations with clients, and surface up the important details that I may have missed in client or partner calls. I also LOVE listening to Sales & other Account Manager calls to learn something new, and grow as a CSM.
What do you dislike about the product?
The search function can be a little tricky sometimes as it leads me to a page that doesn't list out a call with a particular client, or internal member. Instead it leads me to have to navigate to a search manually for the call / client / internal partner I'm looking for.
What problems is the product solving and how is that benefiting you?
Using Gong allows a meeting host to focus on the meeting and the conversation being had instead of multi-tasking by taking notes. It mitigates the distraction aspect of a meeting that I've experienced at other companies that don't use Gong.
Gong has been extremely helpful to stay on top of deals!
What do you like best about the product?
The deal board has been the most helpful as it shows engagement and flags if things were not discussed during the demos.
What do you dislike about the product?
I do not have any dislikes, Gong has been extremely helpful!
What problems is the product solving and how is that benefiting you?
Gong is solving ways to improve our sales process by showing sales stats like patience, engagement, and average talk times.
Great insights for pipeline health
What do you like best about the product?
In the day-to-day, being able to immediately share a recording of your meeting with your prospects is great, but the power comes after. Searchable transcripts provide a great tool to recall your previous conversations and quickly find things you've forgotten. Trackers and Deal Dashboards help to automate this and save you from manually hunting.
What do you dislike about the product?
The biggest issue is not having a real-time sync with Salesforce.
What problems is the product solving and how is that benefiting you?
Meeting recording and deal insights help us with the things I highlighted above, along with call coaching across the team.
Clear connection and easy to share with team members to listen to the conversation with clients
What do you like best about the product?
Being able to go back and listen to complicated scenarios for our client
What do you dislike about the product?
Nothing that was an issue. Other than the recording initially that announces Gong. If it was just a notification (writing) instead of the narration that would be easier.
What problems is the product solving and how is that benefiting you?
When team members are unable to make calls, it's nice to be able to have them listen to the conversation before reaching out to clients or other team members.
Extremely user friendly way to listen and track calls.
What do you like best about the product?
Gong has been great. As a seller, its ne
What do you dislike about the product?
Not really anything I dislike. Great site overall!
What problems is the product solving and how is that benefiting you?
As a seller, it is necessary to go back and listen to calls to understand a client's key pain points to make sure we are meeting their needs. On gong, you can listen to the entire call at any speed you want, while clicking through who said what. It automatically sends you reminders for next steps as well. Great site!
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