Gong
Gong.ioExternal reviews
6,588 reviews
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Nothing better
What do you like best about the product?
Love seeing the insights and ways I can improve. For example, the talk ratio lets me know if I have been rambling for too long. I look at high performers' stats and try to emulate that.
What do you dislike about the product?
The video quality? But that may be something on my end. I really can't think of anything else I don't like. It'll be hard for me to work at another company if they don't use Gong.
What problems is the product solving and how is that benefiting you?
It gives me feedback on my entire call. Managers don't have time to review the entire call and write stats. I love how all of this is automed and I can see myself improving over time.
Really good for developing sales skills
What do you like best about the product?
Very easy to use and incorporate for team trainings. Just like sports, film study is crucial. Our sales team couldn't thrive without gong.
What do you dislike about the product?
At times it won't connect automatically to the sales call but often times that's just because the user forgot to do something.
What problems is the product solving and how is that benefiting you?
It's solving a variety of problems. From sales skill gaps to ROE disputes. It is always a good thing to have an extra set of ears on sales calls.
Gong is an amazing resource!
What do you like best about the product?
Searchable transcripts, tagging, easy-to-share calls
What do you dislike about the product?
the searchability for calls (having to choose searching by call title, etc.) is a little cumbersome
What problems is the product solving and how is that benefiting you?
Being able to catch up on any missed calls and revisit customer conversations to take better notes
Gong is one tool I didn't know I needed!
What do you like best about the product?
Gong makes it super easy to review my calls, prepare for new calls, and see at a high level how I am doing splitting up the conversation. Their ability to search all calls and accounts make it great for understanding the calls
What do you dislike about the product?
There is not much to dislike. My biggest dislike is that I have to login everytime I go to the page. I'm sure this is for security purposes so It's not too big of a deal.
What problems is the product solving and how is that benefiting you?
Gong helps me understand my accounts and what progress we have made during all of our communication. They help me review prospects and understand them quicker!
This has been a very positive experience since I first began using the platform.
What do you like best about the product?
The fact they have keywords highlighted
What do you dislike about the product?
looking at my face on camera without the help of a major movie studio's make-up and hair team to make me look the way I want.
What problems is the product solving and how is that benefiting you?
It is a huge plus in regards to NOT having to take as many notes as I used to take before Gong. I can focus 100% on the conversation and not the note taking.
BEST TOOL FOR ONBOARDING
What do you like best about the product?
Being able to see sales calls as a new employee to a company.
What do you dislike about the product?
Not sure exactly all that it offers. A tutorial may be beneficial
What problems is the product solving and how is that benefiting you?
Not knowing the exact process to what the steps of a conversation look like in a new industry
Amazing for listening to calls
What do you like best about the product?
The interface is very clean and it's very easy to use
What do you dislike about the product?
The filter section could be a little bit more clear
What problems is the product solving and how is that benefiting you?
It lets everyone in the team listen to previous calls
If you allow employees to work remotely, you must have Gong!
What do you like best about the product?
I like that I am able to find any video that I need to watch because I missed it or because I need a refresher on the information that was provided in the video call.
What do you dislike about the product?
Tons of recordings to sift through. Best way to search is to type the name of the video call you're trying to find. The list view of video calls could also have a cleaner look (just show a list instead of including a preview picture of the video).
What problems is the product solving and how is that benefiting you?
Gong allows everyone to work, on their own schedule, and still have access to all the same information as their peers. Gong allows users a freedom to make their own schedule and allows the employer to ensure everyone can access the information.
To stay uptodate on your sales pursuits get Gong.
What do you like best about the product?
Provides a consolidated view of each pursuit in a graphical timeline view showing all comms with the customer.
What do you dislike about the product?
Can do better in segregating pursuits for a customer into different views. coaching module can be gamified.
What problems is the product solving and how is that benefiting you?
Saves time in understanding a pursuit's progress and provides insights as well
Makes my job so much easier!
What do you like best about the product?
Gong allows me to be fully present with my clients during calls. No need to worry about note taking!
What do you dislike about the product?
Nothing really, Gong has been a great tool
What problems is the product solving and how is that benefiting you?
It allows me to stay on top of my accounts and fully present in every call.
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