Gong
Gong.ioExternal reviews
6,588 reviews
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This is such a game changer. Welcome to the future!
What do you like best about the product?
Being able to focus on my customer instead of taking notes is so helpful. I've always had to take notes to keep everything straight and now that I am not worried about getting every little detail, I can be fully present in the conversation.
What do you dislike about the product?
Customers can be a little hesitant sometimes when the recording comes on to warn them, but it is necessary. The Speech to Transcript tech is pretty rough. I typically watch my videos at 1.5x speed to recap, but it would be great if I could copy the transcript into my Evernote with confidence. Definitely not there yet.
What problems is the product solving and how is that benefiting you?
Gong is taking so much time out of my administrative tasks. Being able to quickly see action items and questions asked by my customer is fabulous. I feel like i can fit more meetings in one day in.
Seamless, automated, and extremely useful.
What do you like best about the product?
How it is automated, syncs with my calendar, and is easily transferable.
What do you dislike about the product?
The interrupting prompt/disclaimer at the beginning.
What problems is the product solving and how is that benefiting you?
Actually recording all client calls instead of easily forgetting to do so.
I love Gong!
What do you like best about the product?
Gong has helped me during my onboarding process at Miro, it has been part of my daily activities and I have learn so much from other peers by listening to calls and understanding better what went good or wrong in my own calls.
What do you dislike about the product?
At the moment I do not dislike anything, still learning how to use it better than just listening to call recordings.
What problems is the product solving and how is that benefiting you?
We usually have to make time and coordinate with our peers to shadow their calls but with Gong it makes it easier we do not have to align on time we can just go and listen when we are free.
Best tool for AEs
What do you like best about the product?
It helps keep my deals organized and visible. Also getting to watch other calls for personal development has been a game changer.
What do you dislike about the product?
As of now, nothing. It all seems well but I'm still learning
What problems is the product solving and how is that benefiting you?
Pushing my deals forward because it sends warnings and flags when something is at risk. Also with development as a new agent.
Game Changer
What do you like best about the product?
I like the collaboration between peers and supervisors. This tool allows us all to maintain our "One Team" mindset, seeking to build one another up. I also like the metrics/KPI(s) built into Gong that analyze your calls and give you insight into how you might improve your overall client interactions.
What do you dislike about the product?
Some of the speech recognition and transcribing is not 100%.
What problems is the product solving and how is that benefiting you?
This tool is helping me to be more patient with my clients and seeking to listen more than I speak.
Extremely useful for training & pipeline management
What do you like best about the product?
Gong's tracking of keywords in your speech such as fillers, pricing & competitors. This has allowed me to improve my own pitching during demonstrations, keep track of talking points I've forgotten and train myself/colleagues using the recordings.
What do you dislike about the product?
Sometimes GONG will not participate in zoom calls or teams calls. This has made tracking my own pipeline events an issue sometimes, luckily I am able to record through other means - it just means i lost GONG's functionality.
What problems is the product solving and how is that benefiting you?
GONG is solving my ability to keep track of events that have happened with a client e.g. when certain calls have happened, what were the talking points, what should be the next steps etc.
Totally Underestimated Gong's Capabilities
What do you like best about the product?
What I really like about Gong is how useful it is as a new sales rep in a new company. It has made my onboarding that much easier.
What do you dislike about the product?
I feel like it's a little too difficult to find calls sometimes.
What problems is the product solving and how is that benefiting you?
Gong has enabled me to mimic high performers on our sales team, while also learning talking tracks for pitches. It reduces the friction of onboarding.
well worth it: insightful, user friendly
What do you like best about the product?
the email suggestions and tips for following up
What do you dislike about the product?
the transcription service could be more accurate
What problems is the product solving and how is that benefiting you?
time management: helping me keep on track wtih deals
Two Enthusiastic Thumbs Up
What do you like best about the product?
Great to have for training purposes and to review back for notes.
What do you dislike about the product?
I haven't encountered anything yet but there are features I have not investigated
What problems is the product solving and how is that benefiting you?
It helps me focus on the conversation instead of taking notes.
It's blowing my mind!
What do you like best about the product?
It's so cool to dive deep into the details of our calls to find out what we're doing well and what we can work on. There's SO much to learn!
What do you dislike about the product?
It's complex, which is amazing, but it will take some time to truly understand Gong and use it effectively.
What problems is the product solving and how is that benefiting you?
Gong is helping us pick apart our demos and look at what we do well and what we can improve on.
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