Gong
Gong.ioExternal reviews
6,588 reviews
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Fantastic Service
What do you like best about the product?
Call recording, the suggestion feature and areas of opportunity.
What do you dislike about the product?
Nothing stands out as something I dislike
What problems is the product solving and how is that benefiting you?
Having a clean recording with clear called out actions are really helpful
Excellent
What do you like best about the product?
Easy to navigate and share with peers and managers.
What do you dislike about the product?
I honestly like everything, would not change the platform at all.
What problems is the product solving and how is that benefiting you?
Organizing calls and the ability to learn and grow in my position.
Beats Chorus. Period.
What do you like best about the product?
I love the UI, the robust CS support I get [Thanks Nicole!} and the great product-customer feedback loop. The AI is extremely strong and accurate and the deal board is a game changer.
What do you dislike about the product?
There are still some issues importing meetings with "next steps" already scheduled into our deal board.
What problems is the product solving and how is that benefiting you?
Efficient coaching! I have so much time left over in my day just using things like conversation alerts in Gong! And it makes it easy to see where managers are giving TOO MUCH feedback.
The single source of truth in the sales cycle
What do you like best about the product?
Gong tells it like it happened--as any recording would. Love the ability to organize calls into folders, share internally and externally, highlight snippets and create your own playlists. Plus, the app is great on the go.
What do you dislike about the product?
Integration into meeting scheduling tools has improved dramatically, and clients are much more used to Gong than before. Sure, the transcript isn't 100% perfect, but with all of the product improvements, it's hard to complain.
What problems is the product solving and how is that benefiting you?
A few: training, understanding client questions, objective handling, real world conversations. Best way to see what works and what doesn't at scale. Thanks, Gong!
Gong is the ultimate sales coach
What do you like best about the product?
Gong allows you to rewatch calls and learn from your own mistakes as well as watch other colleagues' meetings to learn how they would respond to questions.
What do you dislike about the product?
I do not have any complaints about Gong.
What problems is the product solving and how is that benefiting you?
Gong is great because I do not have to take thorough notes during my meetings. I know I can go back and listen to everything a prospective client said during a meeting.
Great tool to help teams review important calls
What do you like best about the product?
Gong helps me find relevant information quickly from old calls. Whether it be reviewing my own calls to see or review any details I may have missed, or looking at other's calls that are relevant to my customer, I know I can quickly find and rewatch important info quickly.
What do you dislike about the product?
The UI is a little weird where you can't go full screen and have the speakers at the bottom show. It's annoying when I want to see the screen share and also who is speaking when, but I can either go full screen to see the screen share, but then you lose the info of who is speaking at the bottom.
What problems is the product solving and how is that benefiting you?
Call recording and searchability within or own organiations database of logged calls. It's helpful for learning more about the customer and uncovering the work that the team has already done on calls.
Best product by far to review calls as well as for training!
What do you like best about the product?
Simple interface - just works! simple and easy to use
What do you dislike about the product?
the timeline search bar - I find it not intuitive.
What problems is the product solving and how is that benefiting you?
finding data from past calls fast!
Gong is amazing
What do you like best about the product?
I love the post-meeting stats and notes. Also, I love that it automatically records and it isn't something you have to think about.
What do you dislike about the product?
Nothing. Still learning the platform though.
What problems is the product solving and how is that benefiting you?
Gong makes it easy to improve in your ability to run discovery calls.
Gong is not a luxury tool, it is a must have tool
What do you like best about the product?
Gong is a game-changing tool that every revenue leader should prioritize once you have at least one salesperson on the phone. I put off investing in Gong for many years as a sales leader as I saw it as a "nice to have". Since implementing Gong I have realized this is no longer a nice to-have but a must-have. This is not just about sales but about making the company better. I would argue our product development team gets more out of Gong than our sales team. Gong is truly a company tool.
What do you dislike about the product?
When I think about Gong and areas of improvement, I truly can't think of anything. I am excited for what they are building and I have enjoyed being part of the beta programs.
What problems is the product solving and how is that benefiting you?
The number problem that Gong solves for us, is allowing our non customer facing teams hear it directly from our customers rather than relying on our sales team to play telephone for our clients.
Amazing Product!
What do you like best about the product?
The ability to replay the recordings with script translation, identify who is speaking and the ability to jump right to the section where I am interested in listening.
What do you dislike about the product?
Hopefully there can be a side-by-side translation next to the video, so that I can look at both and understand the content better. Currently once I turn to translation I can't see the video.
What problems is the product solving and how is that benefiting you?
Solving a problem that I need to review massive sales calls without much insight generated. With Gong, I can fast-forward and only review the useful information.
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