Gong
Gong.ioExternal reviews
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Meeting minutes made easy
What do you like best about the product?
Providing automatic recording and transcripts of calls. I also appreciate that we can speedup the call
What do you dislike about the product?
some of the transcripts are way off and I have to listen to capture the right meaning
What problems is the product solving and how is that benefiting you?
Being able to listen to calls again and capture the essence to post as meeting minutes
Account Executive
What do you like best about the product?
I enjoy having the ability to fine-tune my sales skills through a review of what works for me
What do you dislike about the product?
nothing pretty much - i really enjoy using the platform
What problems is the product solving and how is that benefiting you?
it's allowing me to review and fine tune my sales skills
AE Gamechanger
What do you like best about the product?
I love how Gong records my calls & gives me analytics on my calls as well as a space for managers to give me feedback.
What do you dislike about the product?
Sometimes it takes a bit of time to analyze, but not a dealbreaker for me.
What problems is the product solving and how is that benefiting you?
It gives us a way to get better on our calls. It allows managers to train us on how to get better on calls.
Gong has been extremely helpful in many different ways.
What do you like best about the product?
One of the most helpful things I have found with Gong is the ability to go back and review your meetings and conversations. This has proven helpful in my career development as well as my conversational skills.
What do you dislike about the product?
I have not found anything with Gong that I have not liked. All of the features have been very positive. The app and website are both easy to use and I like to switch back and forth between both of them. Very user-friendly.
What problems is the product solving and how is that benefiting you?
Gong is solving the problem of constantly having to write notes from meetings. Knowing Gong is recording the conversation has allowed me to be a more active listener in all of my meetings.
Best software to use
What do you like best about the product?
Being able to review all of your calls and other people's calls is a game changer.
What do you dislike about the product?
I wish it would also record my cold calls as well.
What problems is the product solving and how is that benefiting you?
Being a new salesperson here and being able to see how other people sell.
Account Executive
What do you like best about the product?
The ability to review calls, request feedback and leave comments. I get coaching directly from my manager without them needing to review the entire call, I can tag a specific timestamp on the call and they can easily jump right to it and review.
What do you dislike about the product?
There really is not much of a downside to using gong. They now have the ability to forecast deals inside of the platform. At this point, gong is defining the needs and solving them before I even know I need the solution.
What problems is the product solving and how is that benefiting you?
Our previous call recording software was extremely hard to use. I would sometime have to refresh the page so many times before I could watch the recording. Then trying to jump around on the video would break the link and then I'm back to refreshing the page and have to start over from the beginning. This allows me to supercharge my personal development as I can also review anyone on my team's calls, and learn a lot from senior-level team members, without having to take any time out of their day.
Very valuable tool
What do you like best about the product?
Useful notes and recordings for sessions
What do you dislike about the product?
You can forget to deactivate it for private sessions
What problems is the product solving and how is that benefiting you?
Forgetting do important notes
Gong has helped us use our past calls as training tools!
What do you like best about the product?
The number of metrics that Gong provides its customer base. It gives non participants concise transparency into what is going on in other meetings, with external clients!
What do you dislike about the product?
I would say that there is not one thing I dislike; I wish that the metrics were more customizable, and if anything; partly optional. Since sometimes these KPIs dont accurately reflect the criteria of the call - or what we were looking to accomplish: e.g a training call would have the client speak a lot less in comparison to a sales call.
What problems is the product solving and how is that benefiting you?
The lack of active training material in sales. It has been incredibly beneficial to learn from other's mistakes, and their wins as well. It has been a huge factor that we leverage in Sales and Client Retention
Awesome Sales Tool
What do you like best about the product?
Can relisten to any call! I love using Gong to go back after a call and listen in case I missed anything in my notes (which I almost always do!)
What do you dislike about the product?
Nothing yet! Our team loves it for call reviews, improving our pitch, and so much more! 100% recommend for any sales org!
What problems is the product solving and how is that benefiting you?
Gong is solving issues with poor notes, telling me what I'm doing too much or too little of on my calls, and helping me improve deals.
Gong for sales
What do you like best about the product?
Gong saves me time from taking notes during sales calls and instead allows me to focus on what prospects are saying. In reviewing call transcripts and recordings afterwards, there's always something captured that I would have missed.
What do you dislike about the product?
I like Gong overall. The one improvement that would be helpful as the volume of recorded calls grows is being able to search by keywords across all recordings so that I can look back on previous instances when XYZ came up and how it was addressed.
What problems is the product solving and how is that benefiting you?
It's saving us time by taking notes for us during calls and also helps the rest of the non-sales team stay on top of customer conversations. It's a great internal learning tool.
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