Gong
Gong.ioExternal reviews
6,588 reviews
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Depends on the friend or colleague and his needs. But if his needs can be met with Gong - I will
What do you like best about the product?
my goal in using it is to listen to other people's calls. Gong make this experiment perfect. The selected features are amazing. I can review speaker by speaker, I can get lost and read the transcript, I can speed up. I can't think of something that would make my experience better
What do you dislike about the product?
Actually, I can't say anything that is missing, or that is not satisfying. And I really mean that I would have given deeper feedback if I have it. Maybe that depends on my specific use case - I work with the sales team about how to improve their habits, and maybe other use cases need other features
What problems is the product solving and how is that benefiting you?
So for my use case, if I wanted to listen to calls in different ways, I would need the sales team to manually record the meetings, then to upload them, and then watch them with an unsuitable player..
Great AI Video Recording Software
What do you like best about the product?
The transcript of the recordings is a great way to extract the important context of the call. I appreciate the option to highlight snippets to share with teammates and collaborate on my recordings with peers and managers. I also love how I'm able to create my own libraries of calls and watch through the app (improves work-life balance)
What do you dislike about the product?
I dislike that the transcripts are sometimes a little off. I also think the highlighting feature could use more work where it's easier to do it within the call instead of having to use a pop-out window.
What problems is the product solving and how is that benefiting you?
The alternative would be using Zoom recordings and uploading them onto Drive, however, this isn't scalable. It's not sustainable either. Gong allows for collaboration with teammates, smart recording, and ease in terms of extracting meaning through calls (via transcript, topics, or skipping speakers)
So many uses!
What do you like best about the product?
I love being able to review others' calls so I can learn how to improve my own.
I love how the calls record next steps for you so that you can focus on the call as it's happening, rather than being distracted by taking your own notes.
Great opportunities for giving and receiving feedback.
I love how the calls record next steps for you so that you can focus on the call as it's happening, rather than being distracted by taking your own notes.
Great opportunities for giving and receiving feedback.
What do you dislike about the product?
My only piece of feedback is that on call that was in both Spanish and English, the entire transcript was translated to Spanish. I would have loved an English translation as well.
What problems is the product solving and how is that benefiting you?
Gong sped up onboarding for me
Helps me review calls more efficiently
Helps me give and receive feedback
Helps with my overall growth and training.
Helps me review calls more efficiently
Helps me give and receive feedback
Helps with my overall growth and training.
Super cool tool to gain insight into customer interactions!
What do you like best about the product?
I like that it automatically joins the meetings to record them. I don't have to think about it, Gong just joins my meetings. I also like that it gives me insight into our conversations like talk time, response, and cadence. It breaks down what sort of topics you talked about like price or setting configuration broken down by timestamps to make it easy to find. The coolest part is it listens and transcribes so that it can remind me that I made promises during the meeting that I need to follow up on. Calls to action.
What do you dislike about the product?
it joins the meeting first and there is sometimes dead air in the beginning before the meeting starts.
What problems is the product solving and how is that benefiting you?
Deeper insight into our meetings with stats only a computer could calculate like average time to respond or longest customer story etc
Conversation Intelligence & Secret Weapon
What do you like best about the product?
Since using Gong, I have been blown away at the ability of their technology to go above and beyond just a reliable way to record conversations. The solution provides conversation intelligence through features like analytics, alerts, and even breaking down individual meetings to find important parts of the discussion. While I work in client development, the other big win has been for our CX and Product organizations to have access, too. Hearing feedback from customers and bringing it to their attention makes it easy to call out critical feedback and pass it along to them so they can be prepared or informed by feedback, directly from the customer.
What do you dislike about the product?
The only thing that I would say is an area of improvement is that if a customer/prospect sends somebody at your company a meeting invite, you'll need to FWD the meeting invite to assist@gong.io to have the meeting recorded. It would be nice if there was an alert or prompt to make sure all of the important meetings are recorded. Hardly an inconvenience, and there could even be a feature I'm missing to help out.
What problems is the product solving and how is that benefiting you?
No people leader has the time to attend every meeting with a current or potential customer, but Gong helps you understand trends and coach people based on the data gathered and how it relates to best practices. Also, you can refer to a call on your own time since you don't have to hear a recap from a rep's perspective or attend the call live. It also helps provide a better customer experience since it allows you to look at the communication history with a customer. Gong can validate my instincts for what coaching conversations I need to have with people when looking at analytics or listening to individual meetings. The time savings, revenue, and insight that we've gained from this solution are unmeasurable.
I use Gong on a daily basis to get better at selling
What do you like best about the product?
the analytics functions that allow for time-efficient drill downs
What do you dislike about the product?
not being able to make outbound calls directly through Gong via softphone
What problems is the product solving and how is that benefiting you?
lack of resource to monday morning quarterback my sales convos. i am able to learn trends and make improvements in more real time thanks to gong
Gong has made my company's life so much easier!
What do you like best about the product?
Gong allows us to get coaching from our manager, see calls that other team members have completed, and review calls if we forgot some information.
What do you dislike about the product?
I don't like when the Notetaker interrupts, it would be nice to have a way to mute the notetaker or integrate with zoom to just provide consent instead of the interruption.
What problems is the product solving and how is that benefiting you?
Gong is helping us learn best practices for sales, amazing for learning and coaching. I review my Gong stats weekly to see where I can improve.
Very user friendly & detailed.
What do you like best about the product?
My experience with using Gong thus far has been tremendous. The various amount of analytics & details open to viewing is very eye-opening. On top of that, not only is the data great, the way its shown & the ease of navigating the platform sets it apart from any competitor.
What do you dislike about the product?
The only "dislike" would be the amount of eyes on your work. While it's great for management & team members to learn and stay up to date on things, I feel this may / could be used in the wrong way as it relates to "micromanaging". While it's a great tool for companies if used appropriately, I feel it could have some internal backlash if certain employers "abuse their power" with such detailed day-to-day information.
What problems is the product solving and how is that benefiting you?
Gong is helping solve many problems, wether that be talk time, action items in reference to deal / demo follow ups, stale opportunities, integrations with multiple systems which saves time, etc.
Happy Gong User
What do you like best about the product?
I love that they transcribe the call for you, it makes it very easy to go back in the call and search for the key points. It is a very easy platform to use and adapt to.
What do you dislike about the product?
i really have not experienced many downsides when using this software.
What problems is the product solving and how is that benefiting you?
It helps be an automated note taker for all calls so you can really focus on being present during the call instead of having to take notes during the entire call.
Sales Leadership secret weapon
What do you like best about the product?
What I like best about Gong is how it provides insights in a fraction of the time and directs the priority of focus to exactly where sales coaching and account management will have the biggest impact.
What do you dislike about the product?
This is not a Gong issue but it's always challenging to slow down enough to take the time to adopt a new tool and become adept at using it at its full potential.
What problems is the product solving and how is that benefiting you?
Gong offers so many benefits. It captures live conversations that can be used for training, account management, coaching deal strategy, forcasting and accountability.
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